1.    07 Dec 2015 #1
    Join Date : Oct 2015
    Posts : 16
    Windows 10 Home 64-bit

    Computer Freezing- Linked to sound?


    Greetings!

    For a while now, I have had problems with Windows 10 every now and then where all of a sudden my computer will freeze for seemingly no reason.

    Previously I posted this forum thinking it was my NVIDIA divers (because I didn't actually need them).
    BUT, today my computer froze again, and I have noticed something odd but common with all the times it has frozen. Allow me to explain:

    I was on Facebook today searching through as you do, and my small (not smart) phone started ringing. As always, my acer speakers pick up this signal for some reason and start buzzing. I turn my speakers off and answer my phone, walking away from the computer. After about 5 mins, I come back to find my computer frozen.

    This interaction with speakers seems to be common in the freezing of my computer. I can recall other times answering a call and coming back to find my computer frozen. Also, if I am watching a youtube video, and my computer freezes whilst the speakers are on, the speakers will make a loud noise (this hasn't happened so recently, can't quite remember noise to describe).

    Can someone please help me with this? This MIGHT be the cause, however, this is still unknown, if even linked! This sound problem may even be linked with my previous NVIDIA problems (which I thought were causing this freezing) as on previous thread.

    Cheers!
      My ComputerSystem Spec
  2.    07 Dec 2015 #2
    Join Date : Dec 2015
    Posts : 2
    Windows 10

    Hi Mechman007,
    Video and Sound are not strong points of mine - but it would seem highly unlikely that an external factor (such as a mobile phone ringing) would cause a crash as you describe.
    What sound card are you using? Do you have a separate card or do you use the on-board sound? If so, what motherboard do you have installed?
    Either way, my first step would be to search for and install the latest drivers for your sound components and see if that solves the problem.
    Sometimes (especially in the absence of a blue screen) it can be difficult to determine the source of the problem. It becomes a process of elimination. Your system logs may also provide some information, although it can sometimes be rather cryptic... (as can the Windows blue screen...)
    If the new sound drivers don't fix the problem, work through all of your other components (motherboard, video etc.) and ensure you have the latest (Windows 10) drivers installed for each.
    If you get through this whole process and the problem persists, you could be looking at a physical problem such as a faulty RAM module - but this would be fairly low on the list of possibilities...
    Good luck. I hope this helps.
      My ComputerSystem Spec
  3.    07 Dec 2015 #3
    Join Date : Oct 2015
    Posts : 16
    Windows 10 Home 64-bit
    Thread Starter

    Quote Originally Posted by Ozzzzz65 View Post
    Hi Mechman007,
    Video and Sound are not strong points of mine - but it would seem highly unlikely that an external factor (such as a mobile phone ringing) would cause a crash as you describe.
    What sound card are you using? Do you have a separate card or do you use the on-board sound? If so, what motherboard do you have installed?
    Either way, my first step would be to search for and install the latest drivers for your sound components and see if that solves the problem.
    Sometimes (especially in the absence of a blue screen) it can be difficult to determine the source of the problem. It becomes a process of elimination. Your system logs may also provide some information, although it can sometimes be rather cryptic... (as can the Windows blue screen...)
    If the new sound drivers don't fix the problem, work through all of your other components (motherboard, video etc.) and ensure you have the latest (Windows 10) drivers installed for each.
    If you get through this whole process and the problem persists, you could be looking at a physical problem such as a faulty RAM module - but this would be fairly low on the list of possibilities...
    Good luck. I hope this helps.

    Thanks for responding!

    My Sound Card: Realtek High Definition Audio
    My Motherboard: Acer Veriton L6610G (CPU 1)

    Do you know where I can find updates to these? I have no idea how to look for legit updates for them sorry!
      My ComputerSystem Spec
  4.    07 Dec 2015 #4
    Join Date : Jul 2015
    Poole Dorset UK
    Posts : 2,557
    Windows 10 x64 Home Version(1709) Build16299.19

    Yes go to Realtek for the Sound card
    also same for Motherboard would be Acer look for the number and hopefully they had updated it
      My ComputerSystem Spec
  5.    07 Dec 2015 #5
    Join Date : Oct 2015
    Posts : 16
    Windows 10 Home 64-bit
    Thread Starter

    Quote Originally Posted by hTconeM9user View Post
    Yes go to Realtek for the Sound card
    also same for Motherboard would be Acer look for the number and hopefully they had updated it
    Just checking... Is it the 64bit one here that I should be downloading?
    I have no idea if that is the legit site or even the actual thing I should be downloading.
      My ComputerSystem Spec
  6.    07 Dec 2015 #6
    Join Date : Jul 2015
    Poole Dorset UK
    Posts : 2,557
    Windows 10 x64 Home Version(1709) Build16299.19

    Yes it is
    Check also your BIOS is up to day that comes from Acer
      My ComputerSystem Spec

 


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