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  1.    06 Dec 2015 #1
    Join Date : Jun 2015
    UK
    Posts : 2,166
    Windows 10 Home x64 (Laptop), Windows 10 Pro x64 (Desktop)

    Realtek Card Reader Keeps Disappearing


    I've just updated my Dell Inspiron 7537 laptop to Windows 10.

    All is working fine apart from the built in Realtek card reader. When the PC starts, the card reader appears as a drive and I can read/write to the card. However, the reader will randomly show no content in file explorer and the drive disappears altogether if I remove and reinsert the card. The card reader reappears if I restart the PC. Device Manger shows no problems with the card reader.

    I've tried the Dell Windows 10 driver, the latest driver on Realtek's site and the driver installed by Windows update but all fail in the same way. The card reader was fine in Windows 8 so I think it's a software issue.

    Any ideas what may be wrong?
      My ComputersSystem Spec
  2.    06 Dec 2015 #2
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,137
    Win 10 Pro (1703)

    Hi, it's normal for the drive (letter) not to be shown in explorer/a file manager if no card is inserted.

    However you also report
    a. the content of the card not being displayed randomly
    and
    b. the (empty, I presume) card reader appearing as a drive after a restart

    Those two are not normal behaviour.

    The one thing you haven't tried is using the Windows 8 compatible driver, assuming it's different.

    Noted (not the same symptoms though):
    Inspiron 15 7537, clean install of Windows 10, SD Card reader driver issues - Windows 10 - Software Operating Systems - Dell Community
      My ComputerSystem Spec
  3.    06 Dec 2015 #3
    Join Date : Jun 2015
    UK
    Posts : 2,166
    Windows 10 Home x64 (Laptop), Windows 10 Pro x64 (Desktop)
    Thread Starter

    The reader icon doesn't appear if there is no card present. The problem is file explorer can be correctly showing the card then the card contents disappear leaving an apparently empty drive. The drive icon will eventually disappear but it doesn't reappear when I remove and reinsert the card.
      My ComputersSystem Spec
  4.    06 Dec 2015 #4
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,137
    Win 10 Pro (1703)

    Just looked at the driver list- that for Win 8 is different, so worth a shot.
    Product Support | Dell US

    Note that Win 10 will replace any driver different to what it thinks is good for you... unless you act.
    So if that works, please see the tutorial on how to stop drivers being updated.
      My ComputerSystem Spec
  5.    07 Dec 2015 #5
    Join Date : Jun 2015
    UK
    Posts : 2,166
    Windows 10 Home x64 (Laptop), Windows 10 Pro x64 (Desktop)
    Thread Starter

    I tried the Dell Windows 8 driver but it just shows the same behavior. The drive keeps disappearing at random but reappears on restart. Maybe its just a case of waiting until Dell sort out the driver support?
      My ComputersSystem Spec
  6.    07 Dec 2015 #6
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,137
    Win 10 Pro (1703)

    Could be worth trying the Dell forum.. and checking reports for your type of PC generally.

    If you upgraded (rather than a clean install) it's worth checking (after creating a restore point)
    - what happens on a clean boot
    - what happens if you disable all non-MS shell extensions with shellexview (free).
    Take care to hide all MS shell extensions first (see shellexview's GUI).
      My ComputerSystem Spec
  7.    07 Dec 2015 #7
    Join Date : Jun 2015
    UK
    Posts : 2,166
    Windows 10 Home x64 (Laptop), Windows 10 Pro x64 (Desktop)
    Thread Starter

    I just discovered reports of a bad block on the card listed in event viewer before it disappears. I'll try and correct that and try another card. Have also posted to Dell forum.
      My ComputersSystem Spec
  8.    08 Dec 2015 #8
    Join Date : Jun 2015
    UK
    Posts : 2,166
    Windows 10 Home x64 (Laptop), Windows 10 Pro x64 (Desktop)
    Thread Starter

    I did a surface scan and the SD card had a clean report.

    I then viewed the card reader in Device Manager and noted it was connected to Intel 8 Series PCI Express Root Port when "View devices by connection" is selected. I let Windows update the driver for this and it found a driver about 6 months newer which it installed and all appears fine.

    I've updated all the Intel hardware items in the same way,
      My ComputersSystem Spec
  9.    08 Dec 2015 #9
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,137
    Win 10 Pro (1703)

    Hi, interesting the driver hadn't been updated automatically. Glad you've solved it. Please mark as solved - thanks
      My ComputerSystem Spec
  10.    08 Dec 2015 #10
    Join Date : Jun 2015
    UK
    Posts : 2,166
    Windows 10 Home x64 (Laptop), Windows 10 Pro x64 (Desktop)
    Thread Starter

    I've turned off auto driver updates for now since the Dell forum reports some issues with new versions of the Intel ME driver and I don't want this to auto update.
      My ComputersSystem Spec

 
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