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  1.    29 Nov 2015 #1
    Join Date : Nov 2015
    Posts : 9
    windows 10 x64

    USB 3.0 problem


    Hey guys

    I currently have a Dell inspiron 7548 with windows 10 x64.

    This laptop has 2x usb 3.0 ports and 1x usb 2.0.

    Basically what is happening is that I cannot use any 3.0 usb external hdd on a usb 3 port. As soon as I insert any usb 3 device on a usb 3 port it starts connecting and reconnecting intermittently with windows plug and unplug sound also playing.

    I tried setting all the power options for high performance...disabling usb selective suspend...disabling all the power saving capabilities on the device manager for each usb port, also tried disabling usb emulation and powershare from dell bios.

    I don`t know what else to try.

    Maybe someone here could know the answer to this problem. I will leave a video of my problem so it might be easier to identify:

    Dell inspiron USB 3.0 Problem - YouTube

    Also a screen from USBdeview that it might help:

    http://oi63.tinypic.com/10qht2q.jpg

    Cheers guys
    Last edited by gatoperas; 01 Dec 2015 at 05:51.
      My ComputerSystem Spec
  2.    30 Nov 2015 #2
    Join Date : Jan 2015
    UK, Midlands
    Posts : 10,352
    Win 10 Pro (1703)

    Hi, welcome to tenforums. There is a solution that worked for one person at least at the end of this thread:
    Windows 10 can't find external USB 3.0 drives... - Page 2 - Windows 10 Forums

    If you type
    USB3
    into the search box above you will find more results.

    Good luck!
      My ComputerSystem Spec
  3.    30 Nov 2015 #3
    Join Date : Nov 2015
    Posts : 9
    windows 10 x64
    Thread Starter

    Quote Originally Posted by dalchina View Post
    Hi, welcome to tenforums. There is a solution that worked for one person at least at the end of this thread:
    Windows 10 can't find external USB 3.0 drives... - Page 2 - Windows 10 Forums

    If you type
    USB3
    into the search box above you will find more results.

    Good luck!
    I did try that aswell...it did not work
      My ComputerSystem Spec
  4.    01 Dec 2015 #4
    Join Date : Jan 2015
    UK, Midlands
    Posts : 10,352
    Win 10 Pro (1703)

    Hi, can you advise your history:
    - is this a clean install
    - did you upgrade
    - if you upgraded, were your USB3 ports working well previously?

    Have you tried installing your USB root hubs, rebooting?
    Last edited by dalchina; 01 Dec 2015 at 03:23.
      My ComputerSystem Spec
  5.    01 Dec 2015 #5
    Join Date : Jul 2015
    Posts : 436
    Windows 10 Pro 64-bit

    Things to try...

    Check if your HD needs two USB cables!
    Turn off FastStart.
    Get latest USB drivers for your motherboard from Dell site. Once installed, restart, then search for new drivers using Device Manager.
    If no joy, search for drivers using VID/PID string of port. If you don't know how to do this, see Device Manager - Finding Unknown Devices - Windows 7 Help Forums
      My ComputerSystem Spec
  6.    01 Dec 2015 #6
    Join Date : Nov 2015
    Posts : 9
    windows 10 x64
    Thread Starter

    Quote Originally Posted by dalchina View Post
    Hi, can you advise your history:
    - is this a clean install
    - did you upgrade
    - if you upgraded, were your USB3 ports working well previously?
    Have you tried installing your USB root hubs, rebooting?
    Hi dalchina thanks for the reply

    I did upgrade from windows 8.1 but then I did a clean install afterwards. (had to do it this way in order to have my windows activated)
    The ports were working normally on 8.1.

    I tried the external hdd on a different laptop just to make sure it wasnt the hdd at fault. Hdd works great on another laptop.

    By installing usb root hubs you mean unninstall them first then reboot and they will "self install" yeah I tried that.
      My ComputerSystem Spec
  7.    01 Dec 2015 #7
    Join Date : Nov 2015
    Posts : 9
    windows 10 x64
    Thread Starter

    Quote Originally Posted by nigelmercier View Post
    Things to try...

    Check if your HD needs two USB cables!
    Turn off FastStart.
    Get latest USB drivers for your motherboard from Dell site. Once installed, restart, then search for new drivers using Device Manager.
    If no joy, search for drivers using VID/PID string of port. If you don't know how to do this, see Device Manager - Finding Unknown Devices - Windows 7 Help Forums
    Hdd only needs 1 cable. Tried on my gfs laptop. All good.

    Tried turning off fast start. Didnt help. (computer took ages to startup)
    Have all the latest drivers. Already looked up on the vid and pid string.

    Im using USBdeview to view the strings and hub port etc.

    http://oi63.tinypic.com/10qht2q.jpg
      My ComputerSystem Spec
  8.    01 Dec 2015 #8
    Join Date : Jul 2014
    UK
    Posts : 18,302
    Windows 10

    I had similar issues in 8.1, just another thing you might want to look at

    In device manager (while the drive is plugged in), see if you have a section called Portable Devices, if the drive shows up under here, disable it
    From reading on this, this is for sync device such as phones, portable mp3 players

    Disabling the USB drive in here doesn't affect its running, just stops windows thinking its a removable sync device
      My ComputerSystem Spec
  9.    01 Dec 2015 #9
    Join Date : Nov 2015
    Posts : 9
    windows 10 x64
    Thread Starter

    Quote Originally Posted by paulsalter View Post
    I had similar issues in 8.1, just another thing you might want to look at

    In device manager (while the drive is plugged in), see if you have a section called Portable Devices, if the drive shows up under here, disable it
    From reading on this, this is for sync device such as phones, portable mp3 players

    Disabling the USB drive in here doesn't affect its running, just stops windows thinking its a removable sync device
    Just tried that.

    The hdd only shows up on the Device Manager when it is connected to usb 2.0. While on usb 2.0 i can indeed disable portable devices.

    When i connect it to usb 3.0 port, Device manager keeps refreshing itself with the sound of the plug,unplug device from windows. (Just like the video i posted). Therefore i cannot disable anything related to the device on usb 3 port.
      My ComputerSystem Spec
  10.    01 Dec 2015 #10
    Join Date : Jan 2015
    UK, Midlands
    Posts : 10,352
    Win 10 Pro (1703)

    Noted here:
    Dell Inspiron 7548 Drivers Download for Windows 10, 8.1, 7, Vista, XP
    there is apparently a USB driver (last).
    Can you revert to the corresponding drivers for Win 8? However the way this reads, there is only one version.

    Guess you could try reinstalling the driver from site?
    However, I find this unexpected as I wouldn't have thought Dell would supply these.. Hmmm.
      My ComputerSystem Spec

 
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