USB 3.0 problem

Hi, welcome to tenforums. There is a solution that worked for one person at least at the end of this thread:
Windows 10 can't find external USB 3.0 drives... - Page 2 - Windows 10 Forums

If you type
USB3
into the search box above you will find more results.

Good luck!

dalchina said:

Hi, welcome to tenforums. There is a solution that worked for one person at least at the end of this thread:
Windows 10 can't find external USB 3.0 drives... - Page 2 - Windows 10 Forums

If you type
USB3
into the search box above you will find more results.

Good luck!

I did try that aswell...it did not work

dalchina said:

Hi, can you advise your history:
- is this a clean install
- did you upgrade
- if you upgraded, were your USB3 ports working well previously?
Have you tried installing your USB root hubs, rebooting?

Hi dalchina thanks for the reply

I did upgrade from windows 8.1 but then I did a clean install afterwards. (had to do it this way in order to have my windows activated)
The ports were working normally on 8.1.

I tried the external hdd on a different laptop just to make sure it wasnt the hdd at fault. Hdd works great on another laptop.

By installing usb root hubs you mean unninstall them first then reboot and they will "self install" yeah I tried that.

nigelmercier said:

Things to try...

Check if your HD needs two USB cables!
Turn off FastStart.
Get latest USB drivers for your motherboard from Dell site. Once installed, restart, then search for new drivers using Device Manager.
If no joy, search for drivers using VID/PID string of port. If you don't know how to do this, see Device Manager - Finding Unknown Devices - Windows 7 Help Forums

Hdd only needs 1 cable. Tried on my gfs laptop. All good.

Tried turning off fast start. Didnt help. (computer took ages to startup)
Have all the latest drivers. Already looked up on the vid and pid string.

Im using USBdeview to view the strings and hub port etc.

http://oi63.tinypic.com/10qht2q.jpg

paulsalter said:

I had similar issues in 8.1, just another thing you might want to look at

In device manager (while the drive is plugged in), see if you have a section called Portable Devices, if the drive shows up under here, disable it
From reading on this, this is for sync device such as phones, portable mp3 players

Disabling the USB drive in here doesn't affect its running, just stops windows thinking its a removable sync device

Just tried that.

The hdd only shows up on the Device Manager when it is connected to usb 2.0. While on usb 2.0 i can indeed disable portable devices.

When i connect it to usb 3.0 port, Device manager keeps refreshing itself with the sound of the plug,unplug device from windows. (Just like the video i posted). Therefore i cannot disable anything related to the device on usb 3 port.