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  1.    28 Jul 2017 #21
    Join Date : Oct 2015
    Posts : 75
    Windows 10 Pro 64-bit

    Quote Originally Posted by Berton View Post
    A possible solution would be what I did but for a different reason. I needed more USB 3.0 ports on my Gigabyte board so put in an Anker PCIe X1 card with 4 ports. Win10 picked it up and installed it, works fine. It probably would work to get around the limits of Gigabyte drivers at the lowest possible cost. Several possibilities here:
    usb 3.0 pcie card at DuckDuckGo
    That's an excellent idea. I knew I had something else simmering on the back burner, and as soon as I read your post I realized that's what it was. Thank you!
      My ComputerSystem Spec
  2.    28 Jul 2017 #22
    Join Date : Oct 2015
    Posts : 75
    Windows 10 Pro 64-bit

    Quote Originally Posted by Eagle51 View Post
    Long shot ...
    I'm assuming you mean Right Click Run as Administrator ... try to Open a Command Prompt as Administrator and run the .exe from there.
    I always Run as Administrator for things like this, but hadn't thought of using CMD as Administrator. I'll give it a shot. Thank you!
      My ComputerSystem Spec
  3.    29 Jul 2017 #23
    Join Date : Aug 2014
    Forever West
    Posts : 3,986
    Win10 Home and Pro, Win10 Insider Preview, Win7 Home, Linux Mint

    Quote Originally Posted by cpmusic View Post
    That's an excellent idea. I knew I had something else simmering on the back burner, and as soon as I read your post I realized that's what it was. Thank you!
    You're welcome.
      My ComputerSystem Spec
  4.    31 Jul 2017 #24
    Join Date : Oct 2015
    Posts : 75
    Windows 10 Pro 64-bit

    Quote Originally Posted by Eagle51 View Post
    Long shot ...
    I'm assuming you mean Right Click Run as Administrator ... try to Open a Command Prompt as Administrator and run the .exe from there.
    Thank you again for your suggestion. Unfortunately, it didn't work. The annoying thing about this failure is that it's unpredictable. It was working for several hours today, and then failed upon a single click. I've searched high and low, and no one -- not Gigabyte, not Intel -- has a driver for Windows 10. The Microsoft driver seems to be the problem (it's very recent) and Windows won't let me roll back to a previous driver.

    In the meantime, I found a PCI-e card online that has four ports on the card and a 20-pin port for the case's two front ports. It should be here tomorrow, and it won't be a moment too soon.
      My ComputerSystem Spec
  5.    31 Jul 2017 #25
    Join Date : Oct 2015
    Posts : 75
    Windows 10 Pro 64-bit

    Quote Originally Posted by Berton View Post
    A possible solution would be what I did but for a different reason. I needed more USB 3.0 ports on my Gigabyte board so put in an Anker PCIe X1 card with 4 ports. Win10 picked it up and installed it, works fine. It probably would work to get around the limits of Gigabyte drivers at the lowest possible cost.
    I found one at Amazon which has four ports on the card and a 20-pin port for the case's two front ports. Thanks again!
      My ComputerSystem Spec
  6.    01 Aug 2017 #26
    Join Date : Oct 2015
    Posts : 75
    Windows 10 Pro 64-bit

    I got the PCI-e card installed. Windows found it automatically, but I used the included driver to be sure it's always there. The card has a port to connect to 5v power, and another for the case's onboard ports. So far, so good.

    This is the card I bought:
    https://www.amazon.com/gp/product/B0...?ie=UTF8&psc=1
      My ComputerSystem Spec
  7.    11 Sep 2017 #27
    Join Date : Oct 2015
    Posts : 75
    Windows 10 Pro 64-bit

    UPDATE: This USB 3.0 card was working smoothly until recently, when it started acting like the motherboard's USB 3.0 ports, i.e., dropping out for no apparent reason. At first I thought the card was failing, but I checked the Device Manager first. And wouldn't you know, Microsoft pushed its own driver for this after-market card -- the same driver that kept the motherboard's USB 3.0 from working properly!

    I rolled back to the card maker's own driver in Device Manager, and then set Windows to exclude drivers with Windows Update in the Group Policy Editor. I also turned off that auto app update switch under System / Advanced System Settings. I don't know if both are necessary, but I want to make sure that I have control over updates aside of the OS updates.
      My ComputerSystem Spec
  8.    11 Sep 2017 #28
    Join Date : Apr 2017
    Posts : 10,149
    windows 10 professional version 1607 build 14393.969 64 bit

    This is the DM log collector that we use in another forum for BSOD. It will collect msinfo32, dxdiag, event logs etc.
    Please post a zip for troubleshooting:
    BSOD - Posting Instructions - Windows 10 Forums
      My ComputerSystem Spec
  9.    11 Sep 2017 #29
    Join Date : Oct 2015
    Posts : 75
    Windows 10 Pro 64-bit

    Quote Originally Posted by zbook View Post
    This is the DM log collector that we use in another forum for BSOD. It will collect msinfo32, dxdiag, event logs etc.
    Please post a zip for troubleshooting:
    BSOD - Posting Instructions - Windows 10 Forums
    I'm sorry, but I don't follow. I wasn't getting a BSOD, I was just having a problem with USB 3.0, and I solved it. I only posted my last note as a caution to others in the same situation.

    Am I missing something?
      My ComputerSystem Spec
  10.    11 Sep 2017 #30
    Join Date : Apr 2017
    Posts : 10,149
    windows 10 professional version 1607 build 14393.969 64 bit

    The log collector is useful where there are no bsod as it collects other logs.
    Please summarize how you lost USB3.0 and how you troubleshooted to diagnose and then fix the problem.
      My ComputerSystem Spec

 
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