Windows 10: Win 10 Pro DVD player no work or show unless I uninstall/scan for h/w

  1.    28 Nov 2015 #1

    Win 10 Pro DVD player no work or show unless I uninstall/scan for h/w

    HP Pavilion NE502AVA-ABA a6750t, /Pegatron Benicia a.01 mobo. /Win 10 Professional/ Win Media Center is installed and Win 10 DVD player is installed.

    Device Manager sees TSST CDDVDW TS-H6532DVD drive and says all is well. Driver is from MS dated in 2006 - no new driver available.

    In File Explorer the CD/DVD player does not show up in left column with other empty drives but does show on right side. Drive spins up, lights up but will not start movie nor sees movie or data disc in drive UNLESS I (use device manager) uninstall and scan for hardware changes.

    Then the movie, etc., will show up in left column AND the movie will play normal. Removing the disk does not reset the info. in File Manager (still show drive and movie title) and it will not recognize another or same disk again unless I uninstall/scan for H/W change again.

    DVD player worked perfectly in Win 7 Pro prior to Win 10 upgrade!

    I have not physically removed the drive, booted, then reconnected drive and boot again which is my next step.

    I am certain this is a Win 10 issue and not a hardware issue.

    Any assistance is appreciated and thanks in advance. Need more information? Just ask.

    Attachment 50956
    Win 10 Pro DVD player no work or show unless I uninstall/scan for h/w Attached Files
    Last edited by El Banko; 28 Nov 2015 at 15:01.
      My ComputerSystem Spec


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