1.    18 Nov 2015 #1
    Join Date : Nov 2015
    Posts : 3
    windows 7

    windows 10 detecting wrong display adaptor


    I am having a problem with the windows 10 upgrade service.
    It keeps telling me my display adaptor is a Matrox adaptor but the actual adaptor is an intel motherboard adaptor.
    No Matrox adaptor has ever been fitted (I have had the computer for 15 years (various new motherboards etc) and never have used a Matrox adaptor.

    It wont let me upgrade as it says the adaptor is not supported.

    Any idea whats going on?
      My ComputerSystem Spec
  2.    18 Nov 2015 #2
    Join Date : Sep 2015
    Posts : 2,307
    Windows 10 Pro 64-bit 1706 (CU build 15063.674)

    Try updating the chipset drivers, to make sure your adapter is detected properly, then update the graphics drivers.
      My ComputerSystem Spec
  3.    18 Nov 2015 #3
    Join Date : Nov 2015
    Posts : 3
    windows 7
    Thread Starter

    Quote Originally Posted by spapakons View Post
    Try updating the chipset drivers, to make sure your adapter is detected properly, then update the graphics drivers.
    thanks - tried this but still says i cant upgrade due to Matrox adaptor
      My ComputerSystem Spec
  4.    18 Nov 2015 #4
    Join Date : Sep 2015
    Posts : 2,307
    Windows 10 Pro 64-bit 1706 (CU build 15063.674)

    Download Aida64 and then go Computer->Summary. The display adapter reported there is your real adapter. Post a screenshot to help you find drivers.
      My ComputerSystem Spec
  5.    18 Nov 2015 #5
    Join Date : May 2015
    Posts : 1,623
    Win 10 X64 Pro 15063

    Are you getting this through Windows Update? Your alternatives would be to use the Media Creation Tool or the ISO files from Techbench. See the tutorials for how to use those.

    Matrox? Weird. I think they've been out of the desktop graphics market for something like 10 years.
      My ComputerSystem Spec
  6.    18 Nov 2015 #6
    Join Date : Sep 2015
    Posts : 2,307
    Windows 10 Pro 64-bit 1706 (CU build 15063.674)

    Use Aida64 to see a summary of your hardware and post it here to help you finding drivers.
      My ComputerSystem Spec
  7.    19 Nov 2015 #7
    Join Date : Nov 2015
    Posts : 3
    windows 7
    Thread Starter

    Found the problem - I forgot the emulator settings I used a while ago. On clearing them the problem went away!

    I have been advised by Microsoft that if all else fails a re-install of Windows 7 clears all this anyway. Of course you could lose other info as well.
      My ComputerSystem Spec

 


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