printer will not print only gives option to save document as tiff file

  1.    15 Nov 2015 #1

    printer will not print only gives option to save document as tiff file

    when I try to print any documdent with a print command, I only get anoption to save the document as a tiff file. Saving the documnet and then trying to print it gives the same "save as" option again. Printer is HP photosmart 6100 series.
      My ComputerSystem Spec

  2. spapakons's Avatar
    Posts : 2,557
    Windows 10 Pro 64-bit 1803 (April 2018 build 17134.345)
       15 Nov 2015 #2

    Looks like your default printer is not your HP but someone else that produces a TIFF file. If you go File->Print you should be able to select printer before you print. If you just click on the print icon, the default printer is used and you cannot select another. To fix it click on the search icon on the taskbar and type devices, click to open Devices and printers. Then right-click on you HP and make it default. If it still produces a TIFF rather than printing, the port is set to File, rather than USB. Right-click on the printer and select Printer Properties. Click the Port tab and then from the list of ports check the box next to USB. Another way would be to delete the printer from Devices and Printers, disconnect it and then reconnect to be detected again and assigned the appropriate USB port.
      My ComputerSystem Spec


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