1. Joined : Aug 2015
    Posts : 50
    Windows 10
       12 Nov 2015 #1

    dvd-rom doesn't show after upgrade to 10

    after upgrade to 10 my dvd-rom doesn't show i get the message
    Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)
      My System SpecsSystem Spec

  2. Joined : Sep 2015
    Posts : 2,069
    Windows 10 Pro 64-bit 1607 (AE build 14393.693)
       12 Nov 2015 #2

    Your chipset drivers have been replaced with generic Microsoft drivers from Windows Update. Download latest chipset driver from motherboard manufacturer and install them. Restart your computer and then the DVD should be detected and installed. Then hide any driver updates to keep Windows from replacing it again.
      My System SpecsSystem Spec

  3. Joined : Aug 2015
    Posts : 50
    Windows 10
       12 Nov 2015 #3

    i did as you suggested no luck
    ir an intel motherboardClick image for larger version. 

Name:	cpu.jpg 
Views:	3 
Size:	279.3 KB 
ID:	47755
      My System SpecsSystem Spec

  4. Joined : Aug 2015
    Posts : 50
    Windows 10
       12 Nov 2015 #4

    your original advice was correct after all
      My System SpecsSystem Spec

  5. Joined : Sep 2015
    Posts : 2,069
    Windows 10 Pro 64-bit 1607 (AE build 14393.693)
       13 Nov 2015 #5

    Unfortunately Intel has changed their site and it is hard to find drivers for your devices. To save you the trouble, here is the latest chipset driver that matches your H87, my H61 and other chipsets. Don't worry that it says for Intel motherboards, it works in all motherboards with the same chipsets.
      My System SpecsSystem Spec

  6. Joined : Aug 2015
    Posts : 50
    Windows 10
       13 Nov 2015 #6

    thanks again it took me a while to find the right driver,but i found that Intel utility & found the correct driver.
    its all good now
      My System SpecsSystem Spec


Similar Threads
Thread Forum
Solved WU doesn't show build 10576
I'm running Insiders Preview build 10565 under a VM. When I run WU there is no new build 10576 Preview listed. I even reset Windows and I still can't get the new preview when I run WU. I am on the Fast Path and it's enabled. Any ideas on...
Windows Insider
HP Coolsense doesn't show in tray
Hi, I want to install HP coolsense cause my laptop get's a little too hot sometimes, but when I download from hp website and run it. Well it doesn't show up and I cannot find it on system, I would like to know if anyone has had this problem or...
Software and Apps
Windows 10 Lock Screen Doesn't Show Up
Hi all, I just upgraded my computer to Windows 10 from Windows 8. With Windows 8, my laptop would display a lock screen everytime I turn the computer on, whether it was from sleep or from being shut down. However, immediately after upgrading, my...
General Support
Solved Network Data Usage Doesn't Show
On one of our computers Win 10 home 64 bit, the Network data usage shows "0" while the other 3 (home and pro 32 & 64) all show fine. I only noticed it because the router shows that unit acting as a black hole for data usage even if it sits idle a...
Network and Sharing
Solved Windows dual boot menu doesn't show up
Hi! I just installed the latest build, but for some reason, when I turn my PC on, I see the usual BIOS thing, then it's pitch black. I know the boot menu is still there, but nothing on the screen. Is there any way to fix this? Edit: I can access...
General Support
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 23:52.
Find Us
Twitter Facebook Google+

Windows 10 Forums