1.    12 Nov 2015 #1
    Join Date : Aug 2015
    Posts : 58
    Windows 10

    dvd-rom doesn't show after upgrade to 10


    after upgrade to 10 my dvd-rom doesn't show i get the message
    Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)
      My ComputerSystem Spec
  2.    12 Nov 2015 #2
    Join Date : Sep 2015
    Posts : 2,310
    Windows 10 Pro 64-bit 1706 (CU build 15063.674)

    Your chipset drivers have been replaced with generic Microsoft drivers from Windows Update. Download latest chipset driver from motherboard manufacturer and install them. Restart your computer and then the DVD should be detected and installed. Then hide any driver updates to keep Windows from replacing it again.
      My ComputerSystem Spec
  3.    12 Nov 2015 #3
    Join Date : Aug 2015
    Posts : 58
    Windows 10
    Thread Starter

    i did as you suggested no luck
    ir an intel motherboardClick image for larger version. 

Name:	cpu.jpg 
Views:	3 
Size:	279.3 KB 
ID:	47755
      My ComputerSystem Spec
  4.    12 Nov 2015 #4
    Join Date : Aug 2015
    Posts : 58
    Windows 10
    Thread Starter

    your original advice was correct after all
      My ComputerSystem Spec
  5.    13 Nov 2015 #5
    Join Date : Sep 2015
    Posts : 2,310
    Windows 10 Pro 64-bit 1706 (CU build 15063.674)

    Unfortunately Intel has changed their site and it is hard to find drivers for your devices. To save you the trouble, here is the latest chipset driver that matches your H87, my H61 and other chipsets. Don't worry that it says for Intel motherboards, it works in all motherboards with the same chipsets.
      My ComputerSystem Spec
  6.    13 Nov 2015 #6
    Join Date : Aug 2015
    Posts : 58
    Windows 10
    Thread Starter

    thanks again it took me a while to find the right driver,but i found that Intel utility & found the correct driver.
    its all good now
      My ComputerSystem Spec

 


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