1.    08 Nov 2015 #1
    Join Date : Jun 2015
    Posts : 219
    windows 10

    See No CD


    After upgrading to build 10586 my pc no longer recognizing a CD or DVD placed in the drive. After inserting either disk the screen still asks to insert a blank. The drive does show up on "This PC" and shows up as operating well in device manager. There's no indication of anything wrong other then what I mentioned.
      My ComputerSystem Spec
  2.    08 Nov 2015 #2
    Join Date : Dec 2013
    England
    Posts : 944
    Windows IP 17017

    Hi,
    Go to Device Manager, expand IDE ATA/ATAPI controllers, right click it and see whether you have latest drivers, if not download the latest driver and install, after installing reboot and see whether it fixes the problem.
      My ComputersSystem Spec
  3.    08 Nov 2015 #3
    Join Date : Jun 2015
    Posts : 219
    windows 10
    Thread Starter

    Quote Originally Posted by brummyfan View Post
    Hi,
    Go to Device Manager, expand IDE ATA/ATAPI controllers, right click it and see whether you have latest drivers, if not download the latest driver and install, after installing reboot and see whether it fixes the problem.
    no software update....latest is installed
      My ComputerSystem Spec
  4.    08 Nov 2015 #4
    Join Date : Sep 2015
    Posts : 2,308
    Windows 10 Pro 64-bit 1706 (CU build 15063.674)

    Try installing the chipset drivers again. If you find new drivers, even better.
      My ComputerSystem Spec
  5.    08 Nov 2015 #5
    Join Date : Jun 2015
    Posts : 219
    windows 10
    Thread Starter

    sorry chipset drivers? no updates available. Windows says driver is newest available
      My ComputerSystem Spec
  6.    09 Nov 2015 #6
    Join Date : Dec 2013
    England
    Posts : 944
    Windows IP 17017

    Quote Originally Posted by AFTommy View Post
    sorry chipset drivers? no updates available. Windows says driver is newest available
    You will get that message when you try updating the driver in Device Manager, you should download drivers manually and install. Let us know the exact model of your Toshiba laptop and the current drivers installed.
      My ComputersSystem Spec
  7.    09 Nov 2015 #7
    Join Date : Jun 2015
    Posts : 219
    windows 10
    Thread Starter

    Satellite Info


    Toshiba Satellite
    L55B PSKT4U-08400G

    CD/DVD Driver
    TSST Corp CDDVDW Su 208GB









    l55
      My ComputerSystem Spec
  8.    09 Nov 2015 #8
    Join Date : Sep 2015
    Posts : 2,308
    Windows 10 Pro 64-bit 1706 (CU build 15063.674)

    I could not find the exact model in Toshiba's site, but yours should also have an Intel chipset. There is no Windows 10 chipset driver in Toshiba's site, but the one for Windows 8 should work. Or you can go at Intel's site, select 1) Software, 2) Chipset software, 3) Intel chipset software installation utility and click Find. If your notebook is about a year old, then probably the latest driver 10.0.27 will work. If it is older, then try the previous version 9.2.0.1030 Click a version and then click on Release notes to see which chipsets are supported (assuming you know which chipset your notebook is, use Aida64 or other utility to find out).
      My ComputerSystem Spec

 

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