Hello everyone, this is my first post on these forums so apologies if the formatting or wording of some things are slightly off!

So I have a custom built gaming PC and have run into issues as a result of a particular driver apparently not being installed, I have been in contact with Microsoft support about it as well as trying various suggested troubleshooting methods but so far nothing has worked.
The culprit apparently is the "PCI Data Acquisition and Signal Processing Controller" according to Device Manager, below is the discussion that I have had so far with Microsoft support employees, if anyone can spot any glaring derps on my behalf in terms of not properly doing what they are suggesting or just any other fixes that would be great!

~~~Support Discussion Starts Here~~~
I have tried finding downloads for this driver and have used the preset "Update driver software" function but it only returns errors.
Below is an image of how Device Manager is showing the driver as not being installed:

Basic System Information:
OS Name Microsoft Windows 10 Home
Version 10.0.10240 Build 10240
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-AEGEE74
System Manufacturer MSI
System Model MS-7984
System Type x64-based PC
System SKU Default string
Processor Intel(R) Core(TM) i5-6600K CPU @ 3.50GHz, 3504 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. A.20, 31/07/2015
SMBIOS Version 3.0
Embedded Controller Version 255.255
BIOS Mode Legacy
BaseBoard Manufacturer MSI
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Desktop
Secure Boot State Unsupported
PCR7 Configuration Binding Not Possible
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale Australia
Hardware Abstraction Layer Version = "10.0.10240.16392"
Username DESKTOP-AEGEE74\Reuben
Time Zone W. Australia Standard Time
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 16.0 GB
Available Physical Memory 13.3 GB
Total Virtual Memory 18.3 GB
Available Virtual Memory 15.4 GB
Page File Space 2.38 GB
Page File C:\pagefile.sys
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualisation Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

System Information - Hardware Resources: Conflicts/Sharing:
I/O Port 0x000003C0-0x000003DF 6th Gen Intel(R) Core(TM) PCIe Controller (x16) - 1901
I/O Port 0x000003C0-0x000003DF NVIDIA GeForce GTX 980 Ti

I/O Port 0x00000070-0x00000070 Motherboard resources
I/O Port 0x00000070-0x00000070 System CMOS/real time clock

IRQ 11 Intel(R) 100 Series Chipset Family Thermal subsystem - A131
IRQ 11 6th Gen Intel(R) Core(TM) Gaussian Mixture Model - 1911
IRQ 11 Intel(R) 100 Series Chipset Family SMBus - A123

I/O Port 0x0000E000-0x0000EFFF 6th Gen Intel(R) Core(TM) PCIe Controller (x16) - 1901
I/O Port 0x0000E000-0x0000EFFF NVIDIA GeForce GTX 980 Ti

Memory Address 0xFD000000-0xFDABFFFF Motherboard resources
Memory Address 0xFD000000-0xFDABFFFF PCI Express Root Complex

Memory Address 0xFF000000-0xFFFFFFFF Motherboard resources
Memory Address 0xFF000000-0xFFFFFFFF Legacy device

IRQ 16 NVIDIA GeForce GTX 980 Ti
IRQ 16 High Definition Audio Controller

Memory Address 0xDF100000-0xDF107FFF ASMedia USB 3.1 eXtensible Host Controller - 1.10 (Microsoft)
Memory Address 0xDF100000-0xDF107FFF Intel(R) 100 Series Chipset Family PCI Express Root Port #3 - A112

IRQ 17 Intel(R) Serial IO I2C Host Controller - A161
IRQ 17 High Definition Audio Controller

Memory Address 0xDE000000-0xDF0FFFFF 6th Gen Intel(R) Core(TM) PCIe Controller (x16) - 1901
Memory Address 0xDE000000-0xDF0FFFFF NVIDIA GeForce GTX 980 Ti

Memory Address 0xA0000-0xBFFFF 6th Gen Intel(R) Core(TM) PCIe Controller (x16) - 1901
Memory Address 0xA0000-0xBFFFF NVIDIA GeForce GTX 980 Ti
Memory Address 0xA0000-0xBFFFF PCI Express Root Complex

Memory Address 0xC0000000-0xD1FFFFFF 6th Gen Intel(R) Core(TM) PCIe Controller (x16) - 1901
Memory Address 0xC0000000-0xD1FFFFFF NVIDIA GeForce GTX 980 Ti

I/O Port 0x000003B0-0x000003BB 6th Gen Intel(R) Core(TM) PCIe Controller (x16) - 1901
I/O Port 0x000003B0-0x000003BB NVIDIA GeForce GTX 980 Ti

I/O Port 0x0000FFFF-0x0000FFFF Motherboard resources
I/O Port 0x0000FFFF-0x0000FFFF Motherboard resources
I/O Port 0x0000FFFF-0x0000FFFF Motherboard resources
Hardware and Devices Publisher details
Issues found
PCI Data Acquisition and Signal Processing Controller doesn't have a driverPCI Data Acquisition and Signal Processing Controller doesn't have a driver
There is no driver installed for PCI Data Acquisition and Signal Processing Controller. Not fixed Not Fixed
Apply solution for driver problem Completed
Install a driver for this device Completed

Hardware changes might not have been detectedHardware changes might not have been detected Fixed Fixed
Scan for recent hardware changes Completed

Potential issues that were checked
Windows Update configured to never install driversWindows Update configured to never install drivers
Driver updates aren't automatically installed when detected by Windows Update. Issue not present
Issues found Detection details
5 PCI Data Acquisition and Signal Processing Controller doesn't have a driver Not fixed Not Fixed

There is no driver installed for PCI Data Acquisition and Signal Processing Controller.
InformationalDevice information
Name: PCI Data Acquisition and Signal Processing Controller
ID: PCI\VEN_8086&DEV_A160&SUBSYS_79841462&REV_31\3&11583659&0&A8
Error code: 28

Apply solution for driver problem Completed

Follow the instructions in the solution to address the driver problem.
Install a driver for this device Completed

The driver for PCI Data Acquisition and Signal Processing Controller is not installed. Install the latest driver for the device.

6 Hardware changes might not have been detected Fixed Fixed

Scan for recent hardware changes Completed

Scanning might find new devices attached to your computer and install them.
Potential issues that were checked Detection details
Windows Update configured to never install drivers Issue not present

Driver updates aren't automatically installed when detected by Windows Update.
Detection details Expand
Collection information
Computer Name: DESKTOP-AEGEE74
Windows Version: 10.0
Architecture: x64
Time: 06 November 2015 20:18:59
Publisher details Expand
Hardware and Devices
Find and fix problems with devices and hardware.
Package Version: 3.0
Publisher: Microsoft Windows
Hardware and Devices
Find and fix problems with devices and hardware.
Package Version: 3.0
Publisher: Microsoft Corporation
Also I have used the Intel Driver Update Utility Installer and manually downloaded the driver as well as using a specific driver installation CD that came with my mobo. None of them have worked as all have returned errors in the installation process:


Also Windows Update registers that this driver is missing and queues it for update -when I click "Install Now" for said update the window just hangs on the loading symbol next to the button which is then grayed out and if I click anywhere on that window I just get a Windows chime sound. It appears as though it also gets stuck on trying to install as when I look at the update process in task manager it is not using any of my network, CPU or disk -probably because it runs into the same error of trying to update a driver that is not actually there.


As such I am kind of stumped as to what to do given that none of the Intel software links/downloads are able to successfully install the driver and that various update and installation utilities all fail to do so as well.
Any help would be greatly appreciated!



1 person had this question


  • Me Too
  • Reply
  • Report abuse
  • Subscribe to updates









ThofikhAhamad replied on November 7, 2015




Hello,
Thank you for posting your query in Microsoft Community.
I can imagine the inconvenience you have experienced. I will definitely help you with this.
A conflict may show next to the PCI Data Acquisition and Signal Processing Controller in the Device Manager for the Latitude E5x50 portable systems. Affected system models include the Latitude E5250/5250, E5450/5450, and the E5550/5550.
To resolve the issue, download and install the Intel Dynamic Platform and Thermal Framework Driver. This driver file can be located under the Chipset section of the specific system's drivers and downloads from the Manufacturer Support Website.
The issue you are facing with Windows update, I suggest you to try the below steps and check.
Method 1: Run the Windows Update Troubleshooter
Try to run the Windows update troubleshooter, it will detect and resolve the most common issues with the Windows updates. To do so, follow the link below. You may also follow some other common solutions on the same articles.
Troubleshoot problems with installing updates
http://windows.microsoft.com/en-us/w...1TC=windows-10
Method 2:
If doesn't work, I would suggest you to manually reset Windows Update components and check if it works.
Refer to Manually reset Windows Update components from the link below:
https://support.microsoft.com/en-us/kb/971058
Note: Also works on Windows 10.
Kindly let us know if you need any further assistance with Windows. We are glad to assist you.
Thank you.

Be the first person to mark this helpful


  • Helpful
  • Reply
  • Report abuse




PL

Platyhelminthes replied on November 7, 2015

In reply to ThofikhAhamad's post on November 7, 2015


Thank you for your reply,
My system is not (as far as I am aware) any of the models which you have suggested; I also have been unable to find a specific download link on Intel or MSI's website for the Intel Dynamic Platform and Thermal Framework Driver other than this: http://www.dell.com/support/home/us/...driverId=66P3R
However as you will note the compatible systems are all Latitute/Dell ones (A number of which are also tablets) and as such I assumed that downloading and installing this would not solve the problem?
I also found this Download Intel Chipset Device Software (INF Update Utility) link, however I am not sure whether it is what I am looking for, especially given that it does not state that it is Windows 10 compatible. Are either of them what I am looking for?
I pasted system information in the original post above -my mobo specs are in the image below:

Also with regards to Windows Update, I already tried the troubleshooting options that you mentioned and even though they claimed in their end reports to have "fixed" several errors with the updater this did not actually cause Windows Update to properly download and install the missing driver -instead it just did the same "Install now" --> freeze/hang window and not actually update.
If you have a specific link that contains the exact driver I need for my system that would be great!
Any other ways of resolving this problem would be highly appreciated.

Be the first person to mark this helpful


  • Helpful
  • Reply
  • Report abuse




AM

Amarjeet_Paul replied on November 7, 2015




In reply to Platyhelminthes's post on November 7, 2015


Hi,
Please try running your driver in compatibility mode and check
if the issue persist:

1. Right click the driver set up.
2. In the compatibility tab, go to
compatibility mode, tick the Run the program in compatibility mode for: select the windows operating system you want the driver to run in.

Please let us know if the issue got resolved or you need any further
assistance.

Be the first person to mark this helpful


  • Helpful
  • Reply
  • Report abuse




PL

Platyhelminthes replied on November 8, 2015

In reply to Amarjeet_Paul's post on November 7, 2015


I have tried running the drivers that I manually downloaded in compatibility mode for other versions of Windows, as expected this did not help as I am running Windows 10 and the drivers were downloaded for that version OS.
I have been trying to use the disc that came with my motherboard for driver installation, the software runs and shows that I have Intel Serial IO Drivers and Intel ME Drivers not installed on my system. When I then proceed to click install and allow the software to try and get the drivers the program seems to run just fine and go and install them. It even prompts me at the end of the installation sayings that the drivers are installed and that I should restart my system. After I reboot and go to check in device manager the same driver still is missing, in addition when I run the driver software setup it shows the drivers as being "Not installed" despite the fact that I literally just ran the installation and that it apparently worked according to the software.
Before clicking install on the drivers:

During Installation:

'Finished' Installation:

After Reboot:


Once again if there are any links that are available for this specific driver I would appreciate it, just so that I can verify that the alternate manual installations I have been trying are using the correct drivers. I am unsure what to do now given that I have tried all that you have kindly suggested in addition to also using the physical disc that came with my motherboard and yet none have seemed to fix the problem!