1.    30 Oct 2015 #1
    Join Date : Sep 2015
    Posts : 6
    Windows 10 Home

    UEFI firmware settings screen


    I upgraded to Windows 10 from Windows 7 (32Bit), Since, I have lost access to my DVD drive. The Device Manager shows:

    Click image for larger version. 

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    The drive has always been connected and worked fine with Windows 7; the hardware has never been altered or messed about with.

    So I decided to check the UEFI Firmware Settings via Settings>Recovery>Advanced Set Up>Troubleshoot>Advanced Options I don't get the option to enter UEFI Firmware Settings; All I get is the System Restore, System Image Recovery, Startup Repair, Command Prompt and Startup Settings

    Any help on resolving this issue this will be greatly appreciated, thanks.
      My ComputerSystem Spec
  2.    30 Oct 2015 #2
    Join Date : Sep 2015
    Posts : 2,371
    Windows 10 Pro 64-bit 1706 (CU build 15063.674)

    Try downloading and installing latest chipset drivers directly from Intel/AMD. This should also update the drivers for the SATA controller and help your DVD drive detected properly.
      My ComputerSystem Spec
  3.    30 Oct 2015 #3
    Join Date : Sep 2015
    Posts : 6
    Windows 10 Home
    Thread Starter

    Expand please


    How would I do this?
      My ComputerSystem Spec
  4.    30 Oct 2015 #4
    Join Date : Sep 2015
    Posts : 2,371
    Windows 10 Pro 64-bit 1706 (CU build 15063.674)

    If you have an Intel processor, then you need Intel chipset drivers. Go to www.intel.com and click Menu->Support->Download and drivers->Browse for drivers. Then for chipset select 1) Software, 2) Chipset software, 3) Intel chipset software installation utility. Click Find to see results. If your system is recent, then the latest driver should work, otherwise you must download an older driver that supports your chipset. Post your specs to give you details. If you have an AMD processor, then go at www.amd.com click Drivers + Support and then Driver + Downloads Center. Go to Manually select your driver and proceed as appropriate.
      My ComputerSystem Spec

 


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