Keyboard layout wrong when trying combinations with Shift key

  1. Posts : 1
    Windows 10

    Keyboard layout wrong when trying combinations with Shift key

    Hey guys,

    So my brother recently got a new laptop (Acer Aspire V Nitro, 17'') and everything was working fine until yesterday, while he was typing and suddenly couldn't use AltGr+2 to get an @-symbol. We looked into the layout settings, everything fine (It's still set to Swiss German layout). So I tried some keys out to check if that's correct. The layout was correct at first: still qwertz, the , , and all still there as well. BUT as soon as I tried combining Shift and numbers, we got a lot of weird results. Instead of +, ", *, , %, &, /, (, ), = for Shift+1-0, we got completely different symbols. When trying with AltGr, similar things happened. Normally we'd get @ # | for AltGr+1-8, but it changed it to a lot of other, weird symbols.

    Eventually we found out that AltGr+q gets us the @-symbol. Oddly enough, though, the -symbol, which is, on the Swiss keyboard layout, AltGr+e, still works fine.

    I have the feeling that the layout for Shift and AltGr combinations is for some reason the one of another layout, maybe the German one, I don't know. I think this might a software problem, and it's weird because 2 days ago, the @ combination worked just fine. Or my brother might've accidentally hit some random key combination while gaming that triggers this - but it's very weird that this is even possible.

    Has anyone ever experienced or heard of this problem, and is there a fix that we can do manually?

    Thanks :)
      My Computer

  2. spapakons's Avatar
    Posts : 2,891
    Windows 10 Pro 64-bit 202H (Nov 2020 build 19042.867)

    Click on the search icon on the taskbar. Type Language (or the Swiss equivalent, if you don't have English Windows) and select Language (Control Panel) (or the Swiss equivalent). Next to the Swiss language click on Options. See if you have the correct input method. If not, click add and select the correct. Then click on the other and remove it. Also in Languages see if you have any other unwanted language installed and remove it.
      My Computer


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