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  1.    25 Oct 2015 #11
    Join Date : Oct 2015
    Posts : 10
    Windows 10
    Thread Starter

    Thank you for the detailed breakdown. I am going to attempt this later this evening and will advise when completed.
      My ComputerSystem Spec
  2.    25 Oct 2015 #12
    Join Date : Apr 2015
    Posts : 12,931
    W10Prox64

    Quote Originally Posted by tkostera View Post
    Thank you for the detailed breakdown. I am going to attempt this later this evening and will advise when completed.
    Sounds like a plan!
      My ComputerSystem Spec
  3.    25 Oct 2015 #13
    Join Date : Oct 2013
    NW Florida
    Posts : 9,638
    Windows 10 Pro and Windows 10 Pro Insider

    Just a suggestion. Have you tried to reset Windows updates? https://www.tenforums.com/tutorials/2...dows-10-a.html

    Also, are you signed in with a Microsoft Account? Also, please right click the Start Button and select Device Manager and post a screenshot here. This will tell you how. https://www.tenforums.com/tutorials/1...en-forums.html
      My ComputersSystem Spec
  4.    25 Oct 2015 #14
    Join Date : Apr 2015
    Posts : 12,931
    W10Prox64

    Thanks @essenbe. Maybe getting Windows Update fixed might help the Store problem...
      My ComputerSystem Spec
  5.    25 Oct 2015 #15
    Join Date : Oct 2015
    Posts : 10
    Windows 10
    Thread Starter

    Quote Originally Posted by essenbe View Post
    Just a suggestion. Have you tried to reset Windows updates? https://www.tenforums.com/tutorials/2...dows-10-a.html

    Also, are you signed in with a Microsoft Account? Also, please right click the Start Button and select Device Manager and post a screenshot here. This will tell you how. https://www.tenforums.com/tutorials/1...en-forums.html
    Success! I was able to download an update after following Windows Update Reset and was also able to access the Store.

    I do not have a Microsoft account.

    Here is the screen shot from the Device Manager:

    Click image for larger version. 

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      My ComputerSystem Spec
  6.    25 Oct 2015 #16
    Join Date : Oct 2015
    Posts : 10
    Windows 10
    Thread Starter

    I don't want to jump ahead if there is more troubleshooting to do. Thanks to you, essenbe and to simrick for all of your help thus far. Looking forward to see what's next.
      My ComputerSystem Spec
  7.    25 Oct 2015 #17
    Join Date : Oct 2013
    NW Florida
    Posts : 9,638
    Windows 10 Pro and Windows 10 Pro Insider

    You're welcome for any help I was able to provide. As far as what's next, I think @simrick would be the best judge of that. Simrick has had great success at dealing with this type of problem and is excellent at it.
      My ComputersSystem Spec
  8.    25 Oct 2015 #18
    Join Date : Apr 2015
    Posts : 12,931
    W10Prox64

    Quote Originally Posted by tkostera View Post
    Success! I was able to download an update after following Windows Update Reset and was also able to access the Store.
    YAY!

    Quote Originally Posted by essenbe View Post
    You're welcome for any help I was able to provide. As far as what's next, I think @simrick would be the best judge of that. Simrick has had great success at dealing with this type of problem and is excellent at it.
    Thanks @essenbe!

    Okay, please go to the store and just try to install an app - anything free, like The Weather Channel or something - just to make sure it's working. If so, I think it's time to try installing the HP Envy e-all-in-one full feature software and drivers. Do you agree @essenbe?
      My ComputerSystem Spec
  9.    25 Oct 2015 #19
    Join Date : Oct 2015
    Posts : 10
    Windows 10
    Thread Starter

    I appreciate you both and I agree that @simrick is great. Thanks again.
      My ComputerSystem Spec
  10.    25 Oct 2015 #20
    Join Date : Oct 2013
    NW Florida
    Posts : 9,638
    Windows 10 Pro and Windows 10 Pro Insider

    Sounds good to me.
      My ComputersSystem Spec

 
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