1. Joined : Oct 2015
    Posts : 6
    Windows 10 x64
       24 Oct 2015 #1

    Deleting or removing unneeded printer updates


    I upgraded my laptop to Windows 10 right after Win10 was released and, when I was trying to attach my HP 5740 Wifi printer using the driver cd, two updates appeared in the Windows Update dialog that will not install, nor can I remove them.

    Is there a way to get rid of these two updates from the Windows Update dialog?

    Thanks in advance.

    keithz829
      My System SpecsSystem Spec


  2. Joined : Jun 2015
    N.Y.
    Posts : 3,005
    Windows 10 Pro 64 bit
       24 Oct 2015 #2

    Meaning just want to clear them from Windows update is all ? Where you ever able to install your printer and it's drivers ?

    http://h10025.www1.hp.com/ewfrf/wc/d...57202&sw_lang=
      My System SpecsSystem Spec


  3. Joined : Jun 2015
    N.Y.
    Posts : 3,005
    Windows 10 Pro 64 bit
       24 Oct 2015 #3

    Look at this for trying to clear windows update of those driver updates, seems Windows 10 has them as HP does not.

    https://support.microsoft.com/en-us/kb/3073930


    http://www.sevenforums.com/tutorials...ate-reset.html
      My System SpecsSystem Spec


  4. Joined : Oct 2015
    Posts : 6
    Windows 10 x64
       24 Oct 2015 #4

    jds63 said: View Post
    Meaning just want to clear them from Windows update is all ? Where you ever able to install your printer and it's drivers ?

    http://h10025.www1.hp.com/ewfrf/wc/d...57202&sw_lang=
    Yes, this is what I want to do. I was able to download the Windows drivers for my printer and it works just fine.
      My System SpecsSystem Spec


  5. Joined : Jun 2015
    N.Y.
    Posts : 3,005
    Windows 10 Pro 64 bit
       24 Oct 2015 #5

    keithz829 said: View Post
    Yes, this is what I want to do. I was able to download the Windows drivers for my printer and it works just fine.
    Weird HP site showed built in drivers in Windows 10 for your model, so wondering why windows update would show any, unless some new ones came out that HP not showing at there site. Only way i saw to remove drivers from appearing or clearing windows update.
      My System SpecsSystem Spec


  6. Joined : Jun 2015
    N.Y.
    Posts : 3,005
    Windows 10 Pro 64 bit
       24 Oct 2015 #6

    Welcome to Ten-Forums Keith !
      My System SpecsSystem Spec


  7. Joined : Oct 2015
    Posts : 6
    Windows 10 x64
       24 Oct 2015 #7

    Thank you and the welcome for the assist JDS63. This has been frustrating me since I upgraded.
      My System SpecsSystem Spec


  8. Joined : Jun 2015
    N.Y.
    Posts : 3,005
    Windows 10 Pro 64 bit
       24 Oct 2015 #8

    keithz829 said: View Post
    Thank you and the welcome for the assist JDS63. This has been frustrating me since I upgraded.
    Your welcome Kieth, hope it is all fixed, if need further help repost or add to this one. Look through the many tutorials here as can help you with a lot.
      My System SpecsSystem Spec


  9. Joined : Sep 2015
    Posts : 2,084
    Windows 10 Pro 64-bit 1607 (AE build 14393.693)
       24 Oct 2015 #9

    Just hide the relevant updates to be excluded, as described in this tutorial.
      My System SpecsSystem Spec


 


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