Possible NVIDIA Driver Freezing (With no NVIDIA card)

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  1. Posts : 16
    Windows 10 Home 64-bit
       #1

    Possible NVIDIA Driver Freezing (With no NVIDIA card)


    Hello,

    I have had Windows 10 pretty much since official release- and it's great!
    One problem however; it seems to crash every now and then. By crash, I mean the computer freezes up (No BSOD) and I can't move mouse nor turn num-lock off... The only option is to force shut down.
    Sometimes this happens when I'm not on my computer (Come to find it frozen), other times it happens whilst watching YouTube.

    Ive tried to find out what is causing the freeze by following online tips- however I cannot pin point this to anything.
    It does seem to always show something related to NVIDIA drivers every time it crashes- the funny thing is, according to my little brother who set up the computer, I shouldn't even have NVIDIA because I don't have that graphic card!

    Could this be the problem? Or is there something else causing the freezing?

    Below is the details of the NVIDIA 'thing' which may be causing the crashes:

    Source
    NVIDIA Driver Helper Service, Version 266.58

    Summary
    Stopped working

    Date
    ‎24/‎10/‎2015 2:29 PM

    Status
    Report sent

    Description
    Faulting Application Path: C:\Windows\System32\nvvsvc.exe

    Problem signature
    Problem Event Name: APPCRASH
    Application Name: nvvsvc.exe
    Application Version: 8.17.12.6658
    Application Timestamp: 4d27ce94
    Fault Module Name: nvvsvc.exe
    Fault Module Version: 8.17.12.6658
    Fault Module Timestamp: 4d27ce94
    Exception Code: c0000005
    Exception Offset: 000000000004cff1
    OS Version: 10.0.10240.2.0.0.768.101
    Locale ID: 1033
    Additional Information 1: 11e5
    Additional Information 2: 11e595fdd272d3fb7665133f52244099
    Additional Information 3: 1083
    Additional Information 4: 10835a97530ecb53850fe4bef1e45e1c

    Extra information about the problem
    Bucket ID: ba9d0d6ab311d3d0b1b81e822f55e9b7 (28137369)
      My Computer

  2. blackroseMD1's Avatar
    Posts : 2,079
    Windows 10 Pro Insider Preview x64
       #2

    Hmm...ok. Can you go to your start menu, open it, type msinfo and run the System Information application?

    Once it's open, click the + sign next to Components, then choose Display and either take a screenshot of what's there and upload it in a post, or copy what's there and paste it into your next post. That way, I can see what GPU you have and work from there.
      My Computer


  3. Posts : 16
    Windows 10 Home 64-bit
    Thread Starter
       #3

    Possible NVIDIA Driver Freezing (With no NVIDIA card)-gpu.png
      My Computer


  4. Posts : 16
    Windows 10 Home 64-bit
    Thread Starter
       #4

    Also, if this helps- I found these on my programs and features.

    Possible NVIDIA Driver Freezing (With no NVIDIA card)-nvidia.png
      My Computer

  5. blackroseMD1's Avatar
    Posts : 2,079
    Windows 10 Pro Insider Preview x64
       #5

    Weird. Did someone build your computer or did you buy it pre-built? If you bought it pre-built, can you give me the manufacturer and model number? Laptop or desktop?

    If there's no Nvidia card in there, then you don't need any Nvidia drivers or software on your computer, but I'd like to make sure of your computer model before I recommend uninstalling that stuff.
      My Computer


  6. Posts : 16
    Windows 10 Home 64-bit
    Thread Starter
       #6

    Acer Veriton X6610G
    Pre-built.
    Desktop.

    Also if it matters, my little brother did own it before me- he's the one saying it doesn't need NVIDIA.
    These problems have only occurred since having Win 10. Previously I was on Win 7.

    Also to note- I do, at times, play games on steam. And as of recent, when I get a new game, I know it installs drivers. Could the newer NVIDIA on the programs list had come from that?
      My Computer

  7. blackroseMD1's Avatar
    Posts : 2,079
    Windows 10 Pro Insider Preview x64
       #7

    Mechman007 said:
    Acer Veriton X6610G
    Pre-built.
    Desktop.

    Also if it matters, my little brother did own it before me- he's the one saying it doesn't need NVIDIA.
    These problems have only occurred since having Win 10. Previously I was on Win 7.

    Also to note- I do, at times, play games on steam. And as of recent, when I get a new game, I know it installs drivers. Could the newer NVIDIA on the programs list had come from that?
    No...Steam games would never install GPU drivers. Go ahead and uninstall all the Nvidia stuff. Unless your brother once put an Nvidia card in there, which is the only possible scenario that I can think of, then there's no reason those drivers should be on your computer.
      My Computer


  8. Posts : 16
    Windows 10 Home 64-bit
    Thread Starter
       #8

    blackroseMD1 said:
    No...Steam games would never install GPU drivers. Go ahead and uninstall all the Nvidia stuff. Unless your brother once put an Nvidia card in there, which is the only possible scenario that I can think of, then there's no reason those drivers should be on your computer.
    Thanks for your help! :) Just in case of worst case scenario (which I doubt will happen because I trust your judgement on this), could you please provide a link or steps to download those drivers again. :)
      My Computer

  9. blackroseMD1's Avatar
    Posts : 2,079
    Windows 10 Pro Insider Preview x64
       #9

    Sure thing.

    Nvidia drivers can be downloaded from Nvidia's site here: http://www.nvidia.com/Download/index.aspx?lang=en-us

    Also, those drivers are really, really old. Current main drivers for Nvidia are 358.59. The driver on your system is 266.xx, so even if you do, for some reason, need Nvidia drivers, you should get the newest ones available for your system anyway.
      My Computer


  10. Posts : 1,091
    Win 10 Pro x64
       #10

    The Acer site does list Nvidia drivers for that model,

    Possible NVIDIA Driver Freezing (With no NVIDIA card)-2015-10-23_22h32_32.png

    Download Drivers and Manuals | Acer Official Site

    So there is a possible reason for them.
      My Computer


 
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