1.    21 Oct 2015 #1
    Join Date : Oct 2015
    Posts : 4
    Windows 10

    USB keyboard stops working at the login screen


    Description:
    My USB keyboard stops working at the login screen. None of the keys are responsive. The onscreen keyboard works fine.
    This happens on wakeup after a remote desktop session and after scheduled updates during the night.
    In both cases this happens after wakeup, which makes this tedious to reproduce.
    The keyboard starts working after unplugging the usb and plugging back or after restarting.
    I have this same issue on my work PC (HP, win 10) which makes me believe that this is a windows 10 issue.
    I have tested with three different USB keyboards.


    Troubleshooting so far:
    Energy settings for USB checked (USB selective suspend setting set to disabled)
      My ComputerSystem Spec
  2.    21 Oct 2015 #2
    Join Date : Aug 2015
    Posts : 237
    win 10

    I've started to see this issue intermittently a number of times now but I can't be sure when it was introduced
    I'm on the fast ring and it was likely either this or the previous build (can't recall the numbers & I'm at work now)
    In my case I use a wireless mouse & keyboard and re-seating the dongle/adapter fixes the issue (not ideal but I'm hoping this is fixed along way)
    IIRC it doesn't affect the mouse, which you'd perhaps expect
      My ComputerSystem Spec
  3.    21 Oct 2015 #3
    Join Date : Jul 2015
    Poole Dorset UK
    Posts : 2,567
    Windows 10 x64 Home Version(1709) Build16299.125

    make sure your laptop/ computer is not set to tablet mode in Action Centre
    As in tablet mode you use the on board keyboard
      My ComputerSystem Spec
  4.    22 Oct 2015 #4
    Join Date : Oct 2015
    Posts : 4
    Windows 10
    Thread Starter

    Quote Originally Posted by hTconeM9user View Post
    make sure your laptop/ computer is not set to tablet mode in Action Centre
    As in tablet mode you use the on board keyboard
    Both PCs are desktops, not using tablet mode.

    Quote Originally Posted by robgr
    In my case I use a wireless mouse & keyboard and re-seating the dongle/adapter fixes the issue (not ideal but I'm hoping this is fixed along way)
    I will try this and get back to you.
      My ComputerSystem Spec
  5.    25 Nov 2015 #5
    Join Date : Oct 2015
    Posts : 4
    Windows 10
    Thread Starter

    I can now reproduce this bug.
    Each time a remote desktop session to a windows 10 machine is finished the USB keyboard no longer works. The usb connector has to be unplugged or the PC restarted in order for the keyboard to start working again.
    This happens for any USB keyboard or USB receiver.
    Still no fix.
      My ComputerSystem Spec
  6.    26 Nov 2015 #6
    Join Date : Aug 2015
    Posts : 237
    win 10

    That's interesting as I do use TeamViewer although not RDP
    However, I haven't had this issue for sometime now
    Are you on the latest build 10586.14?
      My ComputerSystem Spec
  7.    26 Nov 2015 #7
    Join Date : Oct 2015
    Posts : 4
    Windows 10
    Thread Starter

    Yes, build no. 10586.14
    I do not have issues using Teamviewer, just the RDP protocol.

    I'm starting to believe this is an RDP issue since a colleague had the same issue on a windows 8.1 machine.
      My ComputerSystem Spec

 


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