Windows 10: USB keyboard stops working at the login screen

  1.    21 Oct 2015 #1

    USB keyboard stops working at the login screen


    Description:
    My USB keyboard stops working at the login screen. None of the keys are responsive. The onscreen keyboard works fine.
    This happens on wakeup after a remote desktop session and after scheduled updates during the night.
    In both cases this happens after wakeup, which makes this tedious to reproduce.
    The keyboard starts working after unplugging the usb and plugging back or after restarting.
    I have this same issue on my work PC (HP, win 10) which makes me believe that this is a windows 10 issue.
    I have tested with three different USB keyboards.


    Troubleshooting so far:
    Energy settings for USB checked (USB selective suspend setting set to disabled)
      My ComputerSystem Spec

  2.    21 Oct 2015 #2

    I've started to see this issue intermittently a number of times now but I can't be sure when it was introduced
    I'm on the fast ring and it was likely either this or the previous build (can't recall the numbers & I'm at work now)
    In my case I use a wireless mouse & keyboard and re-seating the dongle/adapter fixes the issue (not ideal but I'm hoping this is fixed along way)
    IIRC it doesn't affect the mouse, which you'd perhaps expect
      My ComputerSystem Spec


  3. Posts : 2,626
    Windows 10x64 Home Version 1803 (Build 17134) .48
       21 Oct 2015 #3

    make sure your laptop/ computer is not set to tablet mode in Action Centre
    As in tablet mode you use the on board keyboard
      My ComputerSystem Spec

  4.    22 Oct 2015 #4

    hTconeM9user said: View Post
    make sure your laptop/ computer is not set to tablet mode in Action Centre
    As in tablet mode you use the on board keyboard
    Both PCs are desktops, not using tablet mode.

    robgr said:
    In my case I use a wireless mouse & keyboard and re-seating the dongle/adapter fixes the issue (not ideal but I'm hoping this is fixed along way)
    I will try this and get back to you.
      My ComputerSystem Spec

  5.    25 Nov 2015 #5

    I can now reproduce this bug.
    Each time a remote desktop session to a windows 10 machine is finished the USB keyboard no longer works. The usb connector has to be unplugged or the PC restarted in order for the keyboard to start working again.
    This happens for any USB keyboard or USB receiver.
    Still no fix.
      My ComputerSystem Spec

  6.    26 Nov 2015 #6

    That's interesting as I do use TeamViewer although not RDP
    However, I haven't had this issue for sometime now
    Are you on the latest build 10586.14?
      My ComputerSystem Spec

  7.    26 Nov 2015 #7

    Yes, build no. 10586.14
    I do not have issues using Teamviewer, just the RDP protocol.

    I'm starting to believe this is an RDP issue since a colleague had the same issue on a windows 8.1 machine.
      My ComputerSystem Spec


 

Related Threads
I have followed several similar threads and their fixes for this problem with no result. After downloading the Win 10 upgrade, my system then said "loading updates". Then it restarted with a blue login screen saying "Welcome Back!" And a box to...
Every time I sign out keyboard stops working for no reason, I have to restart in order to make it work. Any ideas?
Hello. Yesterday I upgraded my Widnows 7 Ultimate x64 to Windows 10. Everything worked fine, but I noticed that my keyboard (PS/2) stops working after some time (for example after 15min after system start). I have to restart my pc in order to make...
I upgraded from Windows 8.1 (and I never had this problem), to Windows 10 and I noticing that my keyboard would stop responding in windows explorer, calculator, search, etc. The keyboard had no issues working in a browser like Chrome, but it...
Solved Windows 10 login screen not working in Installation and Upgrade
I get to the login screen that says "Hi there, welcome back!", and when I press the "Next" button the login screen takes a long time and I get a loading cursor. If I press anything after that, the computer restarts itself and the problem begins...
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 00:46.
Find Us