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HP Officejet 3620 Scanner won't connect, Printer works fine
A few other people have posted similar problems but nowhere did I see an answer so I thought I would post.
Using Windows 10 64bit. It is updated completely. (Not the Insider build).
Just bought a HP Officejet 3620. Downloaded the most recent driver and print/scan software from HP's support website and installed according to their instructions. I am connected via USB, using the USB cable HP provided to a USB 2 port (not a hub).
Print function works fine, right off of the bat.
The Device Manager and the Devices and Printers both show the printer working properly and say there are no newer drivers. They also recognize it is a printer and scanner.
When I try to scan it says that the scanner is not connected, it cannot communicate with the device. This happens when I use the HP Scan utility and when I use Windows Fax and Scan, and it happens both when I set it to scan the scan surface or the document feeder. If I use the interface on the scanner itself when I choose the scan to computer option it shows my computer listed, but then when I try to start the scan it gives the same error, that it cannot connect. Similarly when I try to scan from within Adobe Acrobat it says it cannot connect to any scanner.
I have run HP Printer and Scanner Doctor, and it fails. It gets to the "Driver Check" section and says it cannot communicate with the device, that I should unplug the power cord, then plug it back in, and then restart Windows. I do this and the app starts back up and says it wasn't able to resolve the issue even after a restart and I should visit the HP service page. If I choose "skip," when told to restart the computer, it goes through the remainder of the checks and although none of the test scan works says "fixed scanning problem," except... it didn't. No change.
I also downloaded HP's product support bloatware, err, I mean software. That also runs its own diagnostic and says there is nothing wrong.
I have ensured that all necessary services are running and set to automatic.
My thought was to use Revo Uninstaller or something similar to wipe out the installation of the HP driver and software and see what happens when Windows tries to recognize it on its own. I am going to lay odds that will not work, but I figure I have to try it. When that doesn't work I am out of ideas.
Any thoughts? What can I possibly do next?
:::edit::: I listed incorrect model in the body of the post, although the title was correct; fixed that.
Last edited by Lekden; 17 Oct 2015 at 03:00.