Laptop Touchpad fully functional, but not in new Win10 Universal apps


  1. geoffers
    Posts : 22
    Win10 (upgrade from Win7)
       New #1

    SOLVED: Laptop Touchpad fully functional, but not in Universal apps


    Has anyone found this an issue, and is there a solution?

    My laptop touchpad (Synaptics TouchPad V7.4 latest drivers 15.0.10.0 26/02/2010) is fully functional in existing windows programs. So things like the right-hand scroll area work, two-finger scrolling, pinch to zoom etc all work as expected IN EXISTING WINDOWS PROGRAMS)

    However, in any of the new-fangled W10 Universal Apps this enhanced functionality doesn't seem to work - for instance, the right-hand scroll area is being detected (as the little scroll icon appears), but the actual functionality isn't working - the only way I can scroll is using the default mouse method with the cursor on the scroll bar and left-button/slide to scroll
    Last edited by geoffers; 17 Oct 2015 at 09:17.
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  3. geoffers
    Posts : 22
    Win10 (upgrade from Win7)
    Thread Starter
       New #2

    Just for an update, I've tried doing the following(having imaged the drive first so I can recover if required).





    1. Downloaded the 19.0.19.1 drivers from Synaptics
    2. Deleted the existing 15.0.10 Synaptics program settings in control panel (as the setup won't run until this is removed)
    4. Run setup from the downloaded 19.0.19.1 Synaptics driver files
    5. After this, the extra "Device Settings" tab is not present in the "Mouse Properties" window, and the enhanced functionality is no longer available in anything.

    So I've now reinstalled the disk image to get back to the Synaptics functionality.
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  4. geoffers
    Posts : 22
    Win10 (upgrade from Win7)
    Thread Starter
       New #3

    geoffers said:
    Just for an update, with the solution....
    OK - sorted it finally :
    • in step one/two above you delete the existing Synaptics drivers then have to reboot
    • unfortunately when the PC restarts it installs some generic touchpad drivers which have the basic functionality
    • So although step4 (run setup) appears to work, it hasn't actually done anything as the generic drivers are already there

    So what you have to do is this...

    • In device manager, select the mouse device and click update drivers.
    • Then select Browse My Computer > Let me pick from a list > Have disk button, and select the folder with the new Synaptics drivers (I'm running 32-bit windows so selected ..\WinWDF\x86).
    • The green progress bar shows the drivers are loading, then when it's all done you now have the new functionality installed - RESULT!!!
    • Laptop Touchpad fully functional, but not in new Win10 Universal apps-synaptics19.png
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