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  1.    11 Jul 2017 #21
    Join Date : Jul 2017
    Posts : 1
    Windows 10 Home

    Same thing with Asus lately

    [QUOTE=XavierLH;591814] ... I've been running it successfully on an older HP laptop. I almost returned the Lenovo laptop until my research led me here and I understood that the issue was not with Lenovo but with the "spat" between Microsoft and Intel over who's responsible for ensuring that device drivers actually work.

    I received the same answer from Microsoft regarding Asus drivers and who's fault it was.
    (Asmedia usb 3 drivers are broken and occasionally glitchy on asus boards that came out last year)
      My ComputerSystem Spec
  2.    13 Jul 2017 #22

    I've had equally good results from using the modded intel drivers from Fernando at See Forum - USB 3.0/3.1 Drivers (original and modded) for details, downloads and installation instructions.
      My ComputersSystem Spec
  3.    1 Week Ago #23
    Join Date : Jan 2018
    Posts : 1
    Windows 10

    Thank you!

    Quote Originally Posted by Der Hund View Post
    Troubleshooting failing USB ports

    I had the same/similar USB port loss-problem with my HP Pavilion 11-n010dx x360 laptop with Windows 8.1, and I didn’t have the aforementioned problem-Windows Update (or its ‘child’ updates) to begin with. I also found that I would lose my USB ports- yet inconsistently so -when either other Windows Updates had been installed or I simply placed a certain microSD plug- w/ its USB adapter -into one of the USB ports (I guess the system couldn’t handle the shock of an 8GB microSD?). I believe I have reason to really suspect that the USB drivers (and the reluctance of the manufacturer to advance them for the 8.1 OS…) are really at the root of the problem but, anyway, here’s how I remedied this:

    Workaround/Remedy: Manually reinstall the driver.

    1. Open Control Panel, Device Manager to check for your USB device(s) listed as 'Unknown' under "Other" devices, and take note of the spec's. i.e.:

    Properties: Intel(R) USB 3.0 eXtensible Host Controller - 0100 (Microsoft)
    Status: The drivers for this device are not installed. (Code 28)
    Driver version: 6.3.9600.17797
    Event info. (the earliest dated *.inf file): 7/23/15 "Device configured (usbhub3.inf)"

    1. Search your system to find the usbhub3.inf file location –I found it within C:\Windows\WinSxS subfolders.
    2. Right-click the 'Unknown' (USB) item and choose the "Update Driver Software…" option,
    3. Choose "Browse my computer for driver software", as it won’t be found on-line, and "Browse..." then navigate to the ‘parent’ folder for your *.inf files (it was the C:\Windows\WinSxS for me) and check the “Include subfolders” box then “Next” to install the driver(s) and fix the USB problem.


    1. There will be MANY sub-folders to the WinSxS folder -I believe the ones you are most interested in for the USB ports have folder names similar to beginning with “amd64_usb” and include versioning like “6.3.9300” plus either “17238”, “17731”, and/or “18088” for actually up to 3 different ‘Unknown’ or missing USB devices.
    2. I determined that my system had two (2) of these “amd64_usb” sub-folders for each of three (3) ‘Unknown’/missing USB devices, and so I copied these (6) subfolders into my “C:\Downloads\HP Drivers\USB\USB_3.0_eXtensible_Host_Controller_Driver” folder to isolate them for any future possible necessary use. (And I actually updated-fixed my laptop from only them –not from C:\Windows\WinSxS).
    3. I’m not yet sure that this is a permanent solution, but I got my USB ports back real fast a couple days ago and it’s been good since.
    4. This issue still prompted me to resize down my drive in preparation to configure this laptop as a dual-boot system with a good Linux distro (probably Zorin for its Windows look-alike elements) -for the day Microsoft really advances their OSs to be incompatible w/ this little laptop.
    After two months my new laptop lost its USB ports. HP Support said the only answer was a reset, which I was not happy about as I'd already customised it quite a bit. Thanks to you I have them working again - kudos!
      My ComputerSystem Spec

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