Intel® USB 3.0 eXtensible Host Controller driver

[QUOTE=XavierLH;591814] ... I've been running it successfully on an older HP laptop. I almost returned the Lenovo laptop until my research led me here and I understood that the issue was not with Lenovo but with the "spat" between Microsoft and Intel over who's responsible for ensuring that device drivers actually work.

^^^
I received the same answer from Microsoft regarding Asus drivers and who's fault it was.
(Asmedia usb 3 drivers are broken and occasionally glitchy on asus boards that came out last year)

Der Hund said:

Troubleshooting failing USB ports

I had the same/similar USB port loss-problem with my HP Pavilion 11-n010dx x360 laptop with Windows 8.1, and I didn’t have the aforementioned problem-Windows Update (or its ‘child’ updates) to begin with. I also found that I would lose my USB ports- yet inconsistently so -when either other Windows Updates had been installed or I simply placed a certain microSD plug- w/ its USB adapter -into one of the USB ports (I guess the system couldn’t handle the shock of an 8GB microSD?). I believe I have reason to really suspect that the USB drivers (and the reluctance of the manufacturer to advance them for the 8.1 OS…) are really at the root of the problem but, anyway, here’s how I remedied this:

Workaround/Remedy: Manually reinstall the driver.

1. Open Control Panel, Device Manager to check for your USB device(s) listed as 'Unknown' under "Other" devices, and take note of the spec's. i.e.:

Properties: Intel(R) USB 3.0 eXtensible Host Controller - 0100 (Microsoft)
Status: The drivers for this device are not installed. (Code 28)
Driver version: 6.3.9600.17797
Event info. (the earliest dated *.inf file): 7/23/15 "Device configured (usbhub3.inf)"

1. Search your system to find the usbhub3.inf file location –I found it within C:\Windows\WinSxS subfolders.
2. Right-click the 'Unknown' (USB) item and choose the "Update Driver Software…" option,
3. Choose "Browse my computer for driver software", as it won’t be found on-line, and "Browse..." then navigate to the ‘parent’ folder for your *.inf files (it was the C:\Windows\WinSxS for me) and check the “Include subfolders” box then “Next” to install the driver(s) and fix the USB problem.

Notes:

1. There will be MANY sub-folders to the WinSxS folder -I believe the ones you are most interested in for the USB ports have folder names similar to beginning with “amd64_usb” and include versioning like “6.3.9300” plus either “17238”, “17731”, and/or “18088” for actually up to 3 different ‘Unknown’ or missing USB devices.
2. I determined that my system had two (2) of these “amd64_usb” sub-folders for each of three (3) ‘Unknown’/missing USB devices, and so I copied these (6) subfolders into my “C:\Downloads\HP Drivers\USB\USB_3.0_eXtensible_Host_Controller_Driver” folder to isolate them for any future possible necessary use. (And I actually updated-fixed my laptop from only them –not from C:\Windows\WinSxS).
3. I’m not yet sure that this is a permanent solution, but I got my USB ports back real fast a couple days ago and it’s been good since.
4. This issue still prompted me to resize down my drive in preparation to configure this laptop as a dual-boot system with a good Linux distro (probably Zorin for its Windows look-alike elements) -for the day Microsoft really advances their OSs to be incompatible w/ this little laptop.

After two months my new laptop lost its USB ports. HP Support said the only answer was a reset, which I was not happy about as I'd already customised it quite a bit. Thanks to you I have them working again - kudos!

On my brand new Alienware, I have 3 external 2.5" USB 3 drives connected all the time, on a powered hub, and 2 self-powered 3.5" drives connected occasionally. The hub is on one of the type A USB ports. That, plus a mouse and an SD card reader on a small hub connected to the thunderbolt port, and a small hub on the type C port. In terms of the number of devices, it's a very similar setup to the one I had on my old XPS laptop running XP (with USB 2), where it worked flawlessly.On the Alienware 17 R4, I was getting constant random disconnections and freezes. I tried all the standard recommendations: disable power saving, disable selective suspend etc. etc. Nothing worked. I could get a lot more stability by distributing my devices a little more around the ports, but not 100%.Almost a week ago I tried installing the Intel USB 3.0/3.1 drivers found here, like EdTittel in the above post.
https://www.win-raid.com/t834f25-USB...nd-modded.htmlSince then: rock solid. No disconnects. It looks like the Microsoft USB 3 drivers just aren't very stable.

Since upgrading to Windows 10 1803, I have been getting driver dropouts from time to time.

In Device Manager, I have two "USB 3.0 eXtensible Host Controller - 0.96 (Microsoft)", and every now and then I need to uninstall them and reboot to make them work again.

The Intel site here says that Windows 8, Windows 8.1, and Windows 10 have a native in-box USB 3.0 driver, and that Intel is not releasing a specific Intel USB 3.0 eXtensible Host Controller Driver for Windows 8, 8.1, or 10.

This is correct, but I have tried updating to a more reliable Microsoft version via Device Manager, but there are no updates for it.

Do I have any other options?

Stigg said:

Do I have any other options?

Yes:

EdTittel said:

I've had equally good results from using the modded intel drivers from Fernando at Win-RAID.com. See Forum - USB 3.0/3.1 Drivers (original and modded) for details, downloads and installation instructions.

Check EdTittel's link. It's all you need.

EdTittel said:

I've had equally good results from using the modded intel drivers from Fernando at Win-RAID.com. See Forum - USB 3.0/3.1 Drivers (original and modded) for details, downloads and installation instructions.
HTH,
--Ed--

I too use these Drivers but 5.0.4.43 will not let the X99A-II MB I have boot due to Driver enforcement , Dieter ( Fernando) even tried making a newer Certificate for me but it was still a no go .

However Driver version 5.0.0.32 installs and works fine.

What about installing Windows 7 drivers on 10? Does that work?

spapakons said:

What about installing Windows 7 drivers on 10? Does that work?

The Drivers at WinRaid are in fact the Intel Win7 Drivers with updated INF Files to allow them to install on most Intel Chipsets.

Forum - USB 3.0/3.1 Drivers (original and modded)

Intel has not issued Win10 Drivers they say support is built into Win10 and so they don't need too.

KB

spapakons said:

What about installing Windows 7 drivers on 10? Does that work?

Just go and check the link, it's all explained there. Basically, Microsoft thinks its drivers are just fine, but they're not. Fernando's whole thing is adapting Windows 7 drivers to later OS's.