TrackPad Fingers Scrolling issue after latest Win 10 Update


  1. Posts : 16
    win 10
       #1

    TrackPad Fingers Scrolling issue after latest Win 10 Update


    Issue:
    Track Pad Fingers 2 fingers Scrolling issue after latest Win 10 Update.
    Just after a Win 10 update for 'Asus Smart Gesture', the two finger scrolling is not working any more.

    Event logs below:
    Faulting application name: check_os.exe, version: 1.0.1.1, time stamp: 0x54c88609
    Faulting module name: check_os.exe, version: 1.0.1.1, time stamp: 0x54c88609
    Exception code: 0xc0000005
    Fault offset: 0x0000108b
    Faulting process ID: 0xde4
    Faulting application start time: 0x01d10426346ae5df
    Faulting application path: C:\Program Files (x86)\ASUS\ASUS Smart Gesture\check_os.exe
    Faulting module path: C:\Program Files (x86)\ASUS\ASUS Smart Gesture\check_os.exe
    Report ID: b8f66c9d-5d72-4531-9ed6-b508433d087b
    Faulting package full name:
    Faulting package-relative application ID:

    Troubleshooting steps:
    Uninstalled
    Restarted the system
    Fresh Installed latest version Asus Smart Gesture, but no go. Still exact same issue as above.

    Expectation:
    I am expecting to be able to have the two fingers scrolling running as before. More so that it was working and now not since last update from Windows 10 for Smart Gesture Asus.
    Not having the two fingers scrolling is really a PAIN.

    Any help is of course much appreciated as I have run out of idea on how to solve the issue.

    Thanks
    Attached Thumbnails Attached Thumbnails TrackPad Fingers Scrolling issue after latest Win 10 Update-asus.png  
      My Computer

  2. dalchina's Avatar
    Posts : 30,094
    Win 10 Pro (1903)
       #2

    Hi, you may find that you need to force Windows 10 to use your older driver.

    This is discussed here, together with how to suppress a particular update. (Search the page for 'powershell').
    Windows 10: Can't scroll with two fingers on touchpad. Asus smart gesture won't load! : windows

    Hope it helps..
      My Computers


  3. Posts : 16
    win 10
    Thread Starter
       #3

    Thanks dalchina for taking the time. No go there as well. I have contacted Asus support and awaiting their reply. Will post back as soon as I hear from Asus as I have a feeling I am not the only stuck with trackpad issue :)
      My Computer


  4. Posts : 16
    win 10
    Thread Starter
       #4

    So, will mark this as solved. I have downgraded and using ASUS smart gesture for Windows 8.1. The version is "SmartGesture_Win81_64_VER3011". Warning for those with the same laptop model, Version 405 and 409. They both have the same issue. Thanks
      My Computer

  5. dalchina's Avatar
    Posts : 30,094
    Win 10 Pro (1903)
       #5

    Hi zongo, good to know using the older version driver works for you. Note you will have to protect your older driver from being replaced as a driver update.
    Solved Stop specific driver update Windows 10 - Windows 10 Forums
      My Computers


  6. Posts : 16
    win 10
    Thread Starter
       #6

    I have used the link you gave above to stop asus smart gesture from windows update. I kept v3 driver in case :)
      My Computer


  7. Posts : 2
    windows 10
       #7

    zongo said:
    Issue:
    Track Pad Fingers 2 fingers Scrolling issue after latest Win 10 Update.
    Just after a Win 10 update for 'Asus Smart Gesture', the two finger scrolling is not working any more.

    Event logs below:
    Faulting application name: check_os.exe, version: 1.0.1.1, time stamp: 0x54c88609
    Faulting module name: check_os.exe, version: 1.0.1.1, time stamp: 0x54c88609
    Exception code: 0xc0000005
    Fault offset: 0x0000108b
    Faulting process ID: 0xde4
    Faulting application start time: 0x01d10426346ae5df
    Faulting application path: C:\Program Files (x86)\ASUS\ASUS Smart Gesture\check_os.exe
    Faulting module path: C:\Program Files (x86)\ASUS\ASUS Smart Gesture\check_os.exe
    Report ID: b8f66c9d-5d72-4531-9ed6-b508433d087b
    Faulting package full name:
    Faulting package-relative application ID:

    Troubleshooting steps:
    Uninstalled
    Restarted the system
    Fresh Installed latest version Asus Smart Gesture, but no go. Still exact same issue as above.

    Expectation:
    I am expecting to be able to have the two fingers scrolling running as before. More so that it was working and now not since last update from Windows 10 for Smart Gesture Asus.
    Not having the two fingers scrolling is really a PAIN.

    Any help is of course much appreciated as I have run out of idea on how to solve the issue.

    Thanks
    This is how ASUS helped me solve the problem.

    uninstall smart gesture
    reboot
    download the latest version of smart gesture and install
    reboot
    open smart gesture
    unselect all options
    reboot
    select all options
    reboot

    two finger scrolling should now work

    yes this is a pain to do but I have done it multiple times with every windows 10 update.
      My Computer


 

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