DVD/CD-ROM not in Device Manager

Appocalipse · 30 Sep 2015

Hello everyone! I have googled this all over the place and there are all sorts of issues with DVD / CD-ROM players no longer being recognized but I haven't come across the same problem I'm having.

I upgraded to Windows 10 64bit from Windows 7 64bit. One day while I was transferring data from my SSD boot drive to my HDD storage drive everything locked up, I got an error message (that I didn't save) and all of a sudden my HDD was no longer visible in My Computer. I ran into all sorts of issues following this and believed that something had corrupted during the data transfer so I opted to disconnect my HDD and do a fresh install of windows with a format on my SSD.

Everything was working well until one day the same thing happened with my DVD/CR-ROM drive, it just disappeared from My Computer. I went to install / check for updated drivers in Device Manager and I believe I clicked uninstall by mistake.

Now when I look at Device Manager there is not even a DVD/CD-ROM option (menu spot for it).

I have included screenshots to show the problem:

DVD/CD-ROM not in Device Manager-image.jpg

Above: So here you can see My Computer, there is my SSD Boot drive but the DVD / CD-ROM is not there

Above: The DVD / CD-ROM drive does not show up in Disk Management, I've tried rescanning drives, refresh, nothing. (As an aside, what are those unnamed disks???)

Above: Device Manger, there is not even an option to view DVD / CD-ROM drives.

Above: Device Manager - Show Hidden Devices - still no luck.

Above: Regedit - A fix I saw was to check this registry for UpperFilters and LowerFilters both of which were not there so I didn't touch anything here.

So far I have done the following troubleshooting:

Turned off the PC and unplugged the CD/DVD drive from the Sata Port. Restarted the PC and loaded windows. Shut off the PC again and re-connected the CD/DVD drive.

When I started the PC back up I entered BIOS and the drive shows up under Sata Port 2 like it should:
ASUS DVD RAM GH75N

There is power to the drive, it opens and closes and if I put a disk in it spins up.

So this leads me to believe the drive is ok and the cable / port are good as it's being recognized.

I think my biggest concern is not being able to see a menu in Device Manager for DVD/CD-ROM drives. I'm not sure how it got removed or how to get it back.

I'm going to try and contact ASUS to see if they have specific drivers for this drive meant for Windows 10.

If anyone has some tips on what I can do that would be great! Thanks for reading this far :)

Joergi · 30 Sep 2015

Can you check, if the drive is still present in the BIOS? I assume it is.

If my assumption is true, then here are a number of possible solutions - of wich you have already tried some:
[FIX] Optical Drives (CD/DVD) Icon Not Showing in My Computer Window - AskVG

Note that some of these tips include changing the Windows Registry. Wrong changes in the registry can basically screw up your PC. Make sure that you have a system restore point before you start changing things and make a backup of any value, which you change.

Night Hawk · 30 Sep 2015

Hello Appocalipse Welcome to the Ten Forums!

The tip anyone can give you that will actually work out the best is to plan on replacing the upgrade install with a fresh clean install of 10! If you don't immediately see something messed up with an upgrade you will sometime later which is what you are running into at this time. 10 Upgrades seem to have a delayed reaction at times!

As Joergi was pointing out any number of things especially any goof ups in the system registry can actually trash any Windows installation while half the time the problems being seen are with this constant first need to see upgrade installs which can easily come out "buggy as all H..."!

You could try using the System File Checker option typing "sfc /scannow" in at a command prompt or schedule the run of the Disk Check tool by right clicking on the C drive, opening the Tools tab, and then click on the Error checking button. If the upgrade came out flaky you may be seeing disk errors or missing a few files if they are not simply corrupted causing these problems.

Dch48 · 30 Sep 2015

A fix that has worked for many people is to go in Device Manager and under "IDE ATA/Atapi controllers", delete both the channel 0 and channel 1 entries by uninstalling them. Then reboot the computer. The 2 things will be reinstalled and then your drive may show up.

Appocalipse · 30 Sep 2015

Dch48 said:

A fix that has worked for many people is to go in Device Manager and under "IDE ATA/Atapi controllers", delete both the channel 0 and channel 1 entries by uninstalling them. Then reboot the computer. The 2 things will be reinstalled and then your drive may show up.

HOLY CRAP YOU ARE MY FAVORITE PERSON RIGHT NOW THIS WORKED!!!

Deleted the entries as you said, rebooted and drive was present in My Computer, Device Manager and Disk Management.

Now I will try installing my HDD again! Once I have it all up and going I think I'm going to re-format everything and put a fresh install of windows 10 in to try and stop any further problems.

Thank you to everyone who responded to help and a great big thank you to Dch48 for solving it!

Dch48 · 01 Oct 2015

You're welcome. I'm glad it worked for you.

Night Hawk · 01 Oct 2015

You can see that done with other hardwares as well like network adapters when you can't connect for some reason. Upon the system restart the device sees a fresh detection by Windows which then gets a fresh driver set installed making them active again. When you want something gone however like being annoyed by a floppy drive icon? Simply go into the Floppy controllers and disable anything you find there!

Zeeshan · 11 Jan 2016

Dch48 said:

You're welcome. I'm glad it worked for you.

Hello Dch48, I hope you are fine!
Well I am facing the same issue with my dell 5558, some time the dvd is visible or some time not, further i am searching for the channel 0 and channel 1 under IDE ATA/Atapi as per your adivse but didn't find, what only I found under is "Intel(R) 9 series Chipset family SATA AHCI Controller".

Can you please figure out what's the problem is ?

Night Hawk · 11 Jan 2016

He won't be able to answer your reply.

The optical drive in your Dell model there is mostly like a sata not ide drive to begin with and could easily have dust and dirt built up or simply a loose cable if the drive itself is not seeing a problem. Often with optical drives they suddenly are either not seen or won't be readable as far as not being able to open any disk put in. The drive is on the way out!

On the main build here I actually had the first dvd drive being an LG sata drive fail shortly after putting that in new! I had actually installed an identical pair of those and then simply replaced those with a pair of MSI IDE dvd drives that eventually wore and started having a few problems and went with a pair of MSI sata drives presently in use. When assuming one of those was showing signs of wear I grabbed one quick off of Amazon one day and by the time it arrived I had found the first drive was working like new! I had gone in and simply unplugged and replugged the drive to be sure the plug was secure.

What that indicates is not the need to know which channel a drive is on but whether or not the drive, cable, or even port is where the problem is. A bad port can come up from wear if not from build up of dust and dirt over time causing incontinuity or the lack of electrical contact between the cable and port! The build up forces a wedge of debris in there where it may not be the positive and ground pins but the data pins not making full contact.

PIKBOY · 25 Apr 2016

This fixed for me:

If the above mentioned method doesn't work for you, you can directly add the DWORD in Registry by executing following command in Command Prompt:

reg.exe add "HKLM\System\CurrentControlSet\Services\atapi\Controller0" /f /v EnumDevice1 /t REG_DWORD /d 0x00000001

Make sure you open Command Prompt as Administrator

DVD/CD-ROM not in Device Manager

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