1. Joined : Sep 2015
    Posts : 1
    Windows 10
       28 Sep 2015 #1

    Contact the administrator

    I AM the administrator! So I went through the process of changing my login to the administrator after Windows 10 put someone I don't know in charge. I'm trying to re-install a wireless HP printer which worked exceptionally well in Windows 8.

    When I attempt to install the printer driver I don't have permission. "Contact the administrator" still pops up!

    Any help?? Thanks.
      My System SpecsSystem Spec

  2. Joined : Jul 2015
    Posts : 6,864
    Windows 10 Pro
       28 Sep 2015 #2

    First try right clicking on the setup file and "Run as administrator"

    Second, from a command prompt type "net localgroup administrators" without the quotes. What accounts are listed as administrators?

    Account Type - Determine in Windows 10
      My System SpecsSystem Spec

  3. Joined : Oct 2014
    Posts : 839
    Windows 8.1, Win10Pro
       29 Sep 2015 #3

    I'm trying to re-install a wireless HP printer which worked exceptionally well in Windows 8.
    Then, unfortunately, you might have problems in Win10.

    I had an older HP 8500 all-in-one that worked great in Win8. When I installed Win10 (through an upgrade), the printer was seen but did not work.

    What DID work was to uninstall the printer software, disconnect the printer, download the Full Feature Software and Driver (for Win10) from HP, install using that, and then, when prompted, reconnecting the printer.

    If you don't have the software for your HP printer handy, you can find it by entering the information at the HP Support Site: http://support.hp.com/us-en/drivers
      My System SpecsSystem Spec


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