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  1. Joined : Sep 2015
    Posts : 6
    Windows 10
       27 Sep 2015 #1

    Dvd drive wont recognise disc, says please insert a disc into Drive E:


    Ever since the transition to windows 10 the dvd drive will not recognize,read or view any disc i put in, it says please insert a disc into drive E:. However my brothers laptop can view,recognize and read the disc. How can i fix this
      My System SpecsSystem Spec


  2. Joined : Sep 2015
    Posts : 102
    W7
       27 Sep 2015 #2

    Hi What do you see in devise manager. Are there any yellow marks??
      My System SpecsSystem Spec


  3. Joined : Sep 2015
    Posts : 6
    Windows 10
       27 Sep 2015 #3

    Click image for larger version. 

Name:	device.JPG 
Views:	1 
Size:	49.0 KB 
ID:	39809Click image for larger version. 

Name:	dvd.JPG 
Views:	34 
Size:	16.8 KB 
ID:	39810Click image for larger version. 

Name:	insert.JPG 
Views:	34 
Size:	15.9 KB 
ID:	39811 Hey so this is what happens, the dvd drive pops up on device manager
      My System SpecsSystem Spec


  4. Joined : Sep 2015
    Posts : 102
    W7
       27 Sep 2015 #4

    Hi It looks like your DVD drive may have bitten the dust. You could try uninstalling; reboot and let windows find a driver.
    Give this a look!! There are several suggestions here. Maybe some thing will help!
    https://support.microsoft.com/en-us/kb/314060

    https://support.microsoft.com/en-us/...problems/en-us
      My System SpecsSystem Spec


  5. Joined : Sep 2015
    Posts : 6
    Windows 10
       28 Sep 2015 #5

    None of these options worked sadly, the fix it is not available for windows 10.
      My System SpecsSystem Spec


  6. Joined : Aug 2015
    Posts : 610
    W10
       28 Sep 2015 #6

    I think it is rather unlikely that the drive failed at exactly the same moment in which you did the OS upgrade. If you ask me, I think this is some kind of software/driver problem in your Windows 10 installation.

    According to what the device manager shows, the drive should at least be recognized correctly - which does not mean that it will also work correctly. When you double click the drive, what does it tell you about the device status? Does it say the device would be working correctly or is there some error?

    For the unknown device, you can double click it, go to the details tab and view the "Hardware IDs". These IDs are an identifier for the according hardware.
      My System SpecsSystem Spec


  7. Joined : Sep 2015
    Posts : 6
    Windows 10
       28 Sep 2015 #7

    Click image for larger version. 

Name:	dvd2.JPG 
Views:	1 
Size:	42.7 KB 
ID:	39870 Its a tsstcorp dvd drive , the unknown device disappeared after i restarted the laptop because i uninstalled the dvd driver and installed it again
      My System SpecsSystem Spec


  8. Joined : Aug 2015
    Posts : 610
    W10
       28 Sep 2015 #8

    When you double click the drive, what does it tell you about the device status? Does it say the device would be working correctly or is there some error?
      My System SpecsSystem Spec


  9. Joined : Sep 2015
    Posts : 6
    Windows 10
       28 Sep 2015 #9

    Joergi said: View Post
    When you double click the drive, what does it tell you about the device status? Does it say the device would be working correctly or is there some error?
    It says it works correctly," This device is working correctly"
      My System SpecsSystem Spec


  10. Joined : Sep 2015
    Posts : 6
    Windows 10
       29 Sep 2015 #10

    What do i do? Anyone got ideas?
      My System SpecsSystem Spec


 
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