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  1. Joined : Sep 2015
    Posts : 160
    Windows 10 Home
       22 Sep 2015 #1

    Pinch and Zoom keep resetting on HP Pavilion 15-ab045sa


    Product Name: HP Pavilion 15-ab045sa 15.6
    Operating System: Microsoft Windows 10 (64-bit)

    I am getting really annoyed! in Mouse and touchpad settings I don't want pinch and zoom enabled! So I disable it only to find out when I restart the computer, it has enabled itself again. I hate it as I keep rezing my desktop icons because of pinch and zoom. Does anyone know how to solve this please?

    I saved a profile for my Mouse and Touchpad settings. But it still loads the default settings, that has pinch and zoom enabled. I have to Manually load my settings. Come on HP! Not good enough!!!
    Last edited by hollyoaks777; 22 Sep 2015 at 03:06.
      My System SpecsSystem Spec


  2. Joined : Sep 2015
    Posts : 160
    Windows 10 Home
       24 Sep 2015 #2

    I think I found a fix! After mucking around in the registry, trying all sorts of stuff, moving keys around, with some PARTIAL success but not totally satisfactory... something caught my eye...
    Open up regedit.exe
    Navigate to:
    HKEY_LOCAL_MACHINE\SOFTWARE\Synaptics\SynTP\Install
    Note this is LOCAL MACHINE, not CURRENT USER.
    Look for a key in that Install folder called DeleteUserSettingsOnUpgrade
    Double click and change the value to 0
    Now go back to the Synaptics control panel, set everything how you like, and reboot. See if it holds. It is holding on mine, still have to test on another computer.
    So, this is a sign something weirder is going on behind the scenes, if the driver thinks it is "upgrading" after every reboot.... but anyway, if it works for now, good enough for me!
      My System SpecsSystem Spec


  3. Joined : Nov 2015
    Posts : 1
    Windows 10
       24 Nov 2015 #3

    Seems To Be Working For Me Too


    hollyoaks777 said: View Post
    I think I found a fix! After mucking around in the registry, trying all sorts of stuff, moving keys around, with some PARTIAL success but not totally satisfactory... something caught my eye...
    Open up regedit.exe
    Navigate to:
    HKEY_LOCAL_MACHINE\SOFTWARE\Synaptics\SynTP\Install
    Note this is LOCAL MACHINE, not CURRENT USER.
    Look for a key in that Install folder called DeleteUserSettingsOnUpgrade
    Double click and change the value to 0
    Now go back to the Synaptics control panel, set everything how you like, and reboot. See if it holds. It is holding on mine, still have to test on another computer.
    So, this is a sign something weirder is going on behind the scenes, if the driver thinks it is "upgrading" after every reboot.... but anyway, if it works for now, good enough for me!


    Hi there,

    This was driving me mad ....came across your fix and this seems to be working for me as well, so I wanted to say thank you. I will monitor it but fingers crossed.

    Cheers.
      My System SpecsSystem Spec


  4. Joined : Sep 2015
    Posts : 160
    Windows 10 Home
       24 Nov 2015 #4

    RebeccaD1971 said: View Post
    Hi there,

    This was driving me mad ....came across your fix and this seems to be working for me as well, so I wanted to say thank you. I will monitor it but fingers crossed.

    Cheers.
    You're welcome. Glad I could help as I don't know much. But I try my hardest. Don't try and install Windows 7. It completely ruined my computer and the knowhow team at pc world can't even fix it so it's away to be fixed.
      My System SpecsSystem Spec


  5. Joined : Jan 2016
    Posts : 1
    Windows 10
       12 Jan 2016 #5

    hollyoaks777 said: View Post
    I think I found a fix! After mucking around in the registry, trying all sorts of stuff, moving keys around, with some PARTIAL success but not totally satisfactory... something caught my eye...
    Open up regedit.exe
    Navigate to:
    HKEY_LOCAL_MACHINE\SOFTWARE\Synaptics\SynTP\Install
    Note this is LOCAL MACHINE, not CURRENT USER.
    Look for a key in that Install folder called DeleteUserSettingsOnUpgrade
    Double click and change the value to 0
    Now go back to the Synaptics control panel, set everything how you like, and reboot. See if it holds. It is holding on mine, still have to test on another computer.
    So, this is a sign something weirder is going on behind the scenes, if the driver thinks it is "upgrading" after every reboot.... but anyway, if it works for now, good enough for me!
    Works a treat, saved my sanity. Many thanks!
      My System SpecsSystem Spec


  6. Joined : Jan 2016
    Posts : 5
    windows 10
       13 Jan 2016 #6

    It works


    hollyoaks777 said: View Post
    I think I found a fix! After mucking around in the registry, trying all sorts of stuff, moving keys around, with some PARTIAL success but not totally satisfactory... something caught my eye...
    Open up regedit.exe
    Navigate to:
    HKEY_LOCAL_MACHINE\SOFTWARE\Synaptics\SynTP\Install
    Note this is LOCAL MACHINE, not CURRENT USER.
    Look for a key in that Install folder called DeleteUserSettingsOnUpgrade
    Double click and change the value to 0
    Now go back to the Synaptics control panel, set everything how you like, and reboot. See if it holds. It is holding on mine, still have to test on another computer.
    So, this is a sign something weirder is going on behind the scenes, if the driver thinks it is "upgrading" after every reboot.... but anyway, if it works for now, good enough for me!
    Thank you

    For this fix, I had originally used a fix that had involved deleting the win 10 driver and reinstalling the windows 8.1 one, after choosing how you install updates in windows, then removing touchpad from future updates, since then and having installed a new ssd and doing a clean install, this option seems to have been removed , so it was back to searching the net having found this simple fix all is back working as it should, a bonus being it seems to have decreased the bootup time which with the ssd was fast anyway,
    Last edited by henrypug; 13 Jan 2016 at 18:24.
      My System SpecsSystem Spec


  7. Joined : Jan 2016
    Posts : 1
    Windows10
       19 Jan 2016 #7

    Thank you so much. Having spent a frustrating hour+ getting nowhere with what should be a simple setting you have sorted this for me. Thanks again.

    hollyoaks777 said: View Post
    I think I found a fix! After mucking around in the registry, trying all sorts of stuff, moving keys around, with some PARTIAL success but not totally satisfactory... something caught my eye...
    Open up regedit.exe
    Navigate to:
    HKEY_LOCAL_MACHINE\SOFTWARE\Synaptics\SynTP\Install
    Note this is LOCAL MACHINE, not CURRENT USER.
    Look for a key in that Install folder called DeleteUserSettingsOnUpgrade
    Double click and change the value to 0
    Now go back to the Synaptics control panel, set everything how you like, and reboot. See if it holds. It is holding on mine, still have to test on another computer.
    So, this is a sign something weirder is going on behind the scenes, if the driver thinks it is "upgrading" after every reboot.... but anyway, if it works for now, good enough for me!
      My System SpecsSystem Spec


  8. Joined : Sep 2015
    Posts : 160
    Windows 10 Home
       20 Jan 2016 #8

    saqqara said: View Post
    Works a treat, saved my sanity. Many thanks!
    Yeah HP Website/Forum is Hopeless best to stick here! Glad I could help as I don't know a lot!
      My System SpecsSystem Spec


  9. Joined : Mar 2016
    Posts : 1
    Win 10
       17 Mar 2016 #9

    After struggling for 2 weeks, finally came across this thread.

    @hollyoaks777 , good work, thank you. Well done.
      My System SpecsSystem Spec


  10. Joined : Sep 2015
    Posts : 160
    Windows 10 Home
       17 Mar 2016 #10

    tpc5 said: View Post
    After struggling for 2 weeks, finally came across this thread.

    @hollyoaks777 , good work, thank you. Well done.
    No problem at all glad I could help. 👍
      My System SpecsSystem Spec


 
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