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  1. Joined : Sep 2015
    Posts : 9
    Windows 10 Pro
       15 Sep 2015 #1

    External Hard Drive Dissappears after restart Plz Help


    I hope someone could explain why this is happening ??

    Basically i lost everything on my external HDD & the only way to get the drive working again was to format it,
    That fixed the problem the drive was having (Unknown why data got lost) but if i disconnect the drive & reconnect i get message (the drive is inaccessible & corrupted) Something like that cant remember the wording exactly as its not happening right now, but i know the problem will come back & i will once again lose all my data, as its happened 5 times over 2 week period..

    If i restart the PC, after startup its the only drive that's not visible either in (This PC), (Disk Management) or in (Device Manager) which leaves me with no option but to disconnect & reconnect the drive in order for it to be visible & Accessible, Now sometimes it works fine but once it becomes inaccessible it stays that way unless i format it Losing all data once again (HELP PLEASEEEE????) Its so frustrating & it cost me over 100 when i brought it from the store

    Q: has anyone come across this kind of problem & how did you resolve it

    In case I am asked for???
    Dont know how to use event view in case you want a detailed report will need step by step insructions Please

    Relevent Information of Drive

    3 Years old
    On 24/7 (As i never turn PC Off)
    Its a Iomega eGo 1Tb External HDD

    I Used software Hard Disk Sentinel & it says the drive is Healthy & in good working Condition
      My System SpecsSystem Spec


  2. Joined : Jul 2014
    San Jose, California
    Posts : 1,951
    Ubuntu14.04x64 MintMate17x64 Win10Prox64
       15 Sep 2015 #2

    One possibility is If the cable is loose or does not make good contact. Try another USB cable.
    FYI, external HD in an enclosure is not really designed to run constantly 24/7. There's not enough air flow and the HD gets really hot hence shorten the life of the HD.

    In addition, try another disk utility such as: CrystalDiskInfo6_3_2.zip to see if it reports the same thing as HD Sentinel
      My System SpecsSystem Spec


  3. Joined : Oct 2013
    NW Florida
    Posts : 6,744
    Windows 10 Enterprise and Pro/Windows 7 Enterprise/Linux Mint
       15 Sep 2015 #3

    Try running Seatools for DOS long and short test on it. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums. It sounds like the drive is going bad. I presume it is connected by USB, are you having other problems with other USB connected items?

    I agree with what @topgundcp said as well. Try that first.
      My System SpecsSystem Spec


  4. Joined : Aug 2015
    Penn's Woods
    Posts : 1,176
    Windows 10 Home
       15 Sep 2015 #4

    More specifics on drive? Bus powered portable or independently powered desktop version? Connecting via USB or Firewire?
      My System SpecsSystem Spec


  5. Joined : Sep 2015
    Posts : 9
    Windows 10 Pro
       15 Sep 2015 #5

    topgundcp said: View Post
    One possibility is If the cable is loose or does not make good contact. Try another USB cable.
    FYI, external HD in an enclosure is not really designed to run constantly 24/7. There's not enough air flow and the HD gets really hot hence shorten the life of the HD.

    In addition, try another disk utility such as: CrystalDiskInfo6_3_2.zip to see if it reports the same thing as HD Sentinel

    I forgot to mention I already did try another cable still the same problem, & another sign that there is a problem is when i try to Transfer files the speed barely gets to 1mbps??

    Right now Everything is working brilliantly the transfer speed are good & if i use the safely remove hardware Button before disconnecting the drive looks to be fixed but if i restart PC the drive is gone, nowhere to be seen on the desktop unless i disconnect & reconnect (that runs the risk of the disk becoming inaccessible like the last 5 times it happened)
    Any suggestions appreciated thanks all..
      My System SpecsSystem Spec


  6. Joined : Sep 2015
    Posts : 9
    Windows 10 Pro
       15 Sep 2015 #6

    Word Man said: View Post
    More specifics on drive? Bus powered portable or independently powered desktop version? Connecting via USB or Firewire?
    Dont fully understand your Question! the external drive uses a USB cable (Its v3.0 i get 40MBPS)
      My System SpecsSystem Spec


  7. Joined : Sep 2015
    Posts : 9
    Windows 10 Pro
       15 Sep 2015 #7

    essenbe said: View Post
    Try running Seatools for DOS long and short test on it. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums. It sounds like the drive is going bad. I presume it is connected by USB, are you having other problems with other USB connected items?

    I agree with what @topgundcp said as well. Try that first.
    Im trying it now thanks, Will let you know the results?
      My System SpecsSystem Spec


  8. Joined : Aug 2015
    Penn's Woods
    Posts : 1,176
    Windows 10 Home
       15 Sep 2015 #8

    Kira2K said: View Post
    Dont fully understand your Question! the external drive uses a USB cable (Its v3.0 i get 40MBPS)
    When I google "Iomega eGo 1Tb External HDD", I find different models - portable and desktop, USB only and USB/Firewire both. I was trying to get model nailed down. So, USB. Is it powered through the USB port or a separate wire from an AC adapter?
      My System SpecsSystem Spec


  9. Joined : Sep 2015
    Posts : 9
    Windows 10 Pro
       15 Sep 2015 #9

    Word Man said: View Post
    When I google "Iomega eGo 1Tb External HDD", I find different models - portable and desktop, USB only and USB/Firewire both. I was trying to get model nailed down. So, USB. Is it powered through the USB port or a separate wire from an AC adapter?
    Its power throught the USB There is no AC Adapter
    This is whats written on the back


    1TB External Drive
    Iomega eGo Model Number 31924200
    RPHD-UG3
    Assembled in China
    S/N GYAB320723


    Ow & CrystalDiskInfo Says the drive is Good, Healthy
    & SeaTools for DOS and Windows gets stuck with scanning message dont know if its compatable with windows 10 pro..
    Had to restart PC to make the message go way, ill try again if it is compatable pls let me know? essenbe

    i think this is the Drive except mine is grey color, I think it comes in different colors Cant remember i brought mine from comet store
    this is my HDD:-
    Iomega eGo III 1TB Portable Compact USB 3.0 External Hard Drive with Belt - Black: Amazon.co.uk: Computers Accessories
    Last edited by Kira2K; 15 Sep 2015 at 15:46.
      My System SpecsSystem Spec


  10. Joined : Aug 2015
    Penn's Woods
    Posts : 1,176
    Windows 10 Home
       15 Sep 2015 #10

    OK. I noticed one reviewer talking about that having a Y cable for connecting to 2 ports - not much experience with that specifically. Only other mention would be have you tried plugging into different ports, i.e., rear ports versus front?
      My System SpecsSystem Spec


 
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