Windows 10: Windows 10 disabled my DVD RW Drive

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  1.    14 Sep 2015 #1

    Windows 10 disabled my DVD RW Drive


    I have a Sony Optiarc DVD drive. When I first upgraded from Windows 7 to Windows 10 it was working but later it is not. It shows in the Bios but not in Windows. I even bought a new Lite-on DVD drive and put it in and still not recognized by Windows 10.
      My ComputerSystem Spec


  2. Posts : 3,033
    Windows 10 Pro 64 bit
       14 Sep 2015 #2

    Seems to be common issue for many with this upgrade. Did you update system drivers from the PC manufacturer's site after this upgrade ? Look at top part of this article first, then try resolution 1 and then 3 https://support.microsoft.com/en-us/kb/314060
      My ComputerSystem Spec

  3.    14 Sep 2015 #3

    jds63 said: View Post
    Seems to be common issue for many with this upgrade. Did you update system drivers from the PC manufacturer's site after this upgrade ? Look at top part of this article first, then try resolution 1 and then 3 https://support.microsoft.com/en-us/kb/314060
    This resolution is for those where the CD or DVD shows up in device manager with a yellow asterisk. Mine does not show up in Device Manager at all. I have confirmed that the drive works because I can boot with it with a bootable CD,
      My ComputerSystem Spec

  4.    14 Sep 2015 #4

    Open CMD as administrator.

    Enter this command:
    Code:
    SC QUERY CDROM
    Tell me what it returns.
      My ComputersSystem Spec


  5. Posts : 3,033
    Windows 10 Pro 64 bit
       14 Sep 2015 #5

    SuperAggie said: View Post
    This resolution is for those where the CD or DVD shows up in device manager with a yellow asterisk. Mine does not show up in Device Manager at all. I have confirmed that the drive works because I can boot with it with a bootable CD,
    How about resolution 3 or run Hardware troubleshooter from within Control Panel.
      My ComputerSystem Spec

  6.    14 Sep 2015 #6

    hydranix said: View Post
    open cmd as administrator.

    Enter this command:
    Code:
    sc query cdrom
    tell me what it returns.
    service_name: Cdrom
    type :1 kernal_driver
    state : 4 running
    (stoppable, not_pausable, ignores_shutdown)
    win32_exit_code :0 (0x0)
    service_exit_code :0 (0x0)
    checkpoint : 0x0
    wait_hint : 0x0
      My ComputerSystem Spec

  7.    14 Sep 2015 #7

    jds63 said: View Post
    How about resolution 3 or run Hardware troubleshooter from within Control Panel.
    Tried both and no change. I will reboot however after running the troubleshooter and get back if it helps. It didn't say I needed to reboot but I always try that anyway.
    Still no change after rebooting.
      My ComputerSystem Spec


  8. Posts : 3,033
    Windows 10 Pro 64 bit
       14 Sep 2015 #8

    SuperAggie said: View Post
    Tried both and no change. I will reboot however after running the troubleshooter and get back if it helps. It didn't say I needed to reboot but I always try that anyway.
    Worth a try ! Did update all system drivers from PC manufacturer's site as also suggested ? Is there a category for DVD/CD Drive in Device Manager ? Right click it, Scan for hardware changes.
      My ComputerSystem Spec

  9.    14 Sep 2015 #9

    jds63 said: View Post
    Worth a try ! Did update all system drivers from PC manufacturer's site as also suggested ? Is there a category for DVD/CD Drive in Device Manager ? Right click it, Scan for hardware changes.
    Homebuilt PC's don't have that option however it was working fine in Windows 7 and if Windows 10 don't have the correct drivers for a Sony DVD-RW then it really sucks. I did everything possible in device manager.
      My ComputerSystem Spec

  10.    14 Sep 2015 #10

    There is only generic drivers available for optical drives, and yours is running.

    You could try updating the firmware for the drive.


    Is it ATA or SATA?
      My ComputersSystem Spec


 
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