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  1.    15 Sep 2015 #11
    Join Date : May 2015
    Posts : 1,623
    Win 10 X64 Pro 15063

    Quote Originally Posted by SuperAggie View Post
    Homebuilt PC's don't have that option however it was working fine in Windows 7 and if Windows 10 don't have the correct drivers for a Sony DVD-RW then it really sucks. I did everything possible in device manager.
    You'd look for drivers at the motherboard manufacturer's site.

    Unfortunately, it looks like support for the Gigabyte GA-MA78GM-US2H-E stopped at Windows 7. I see that the latest BIOS update for the board is from 2010.

    Another alternative that may fix the problem: clean install Windows 10. That would get you past the issues that may follow from an upgarde installation not going quite right. It's a pain because you'd have to manually re-install all programs and settings.

    Windows 10 might not include drivers for some old hardware, but every optical drive I've used since my first homebuilt system in 1997 has used generic Windows drivers. As the problem occurs for two different drives, and the drives work outside of Windows, I'd bet that you have a registry problem.

    Just out of curiosity: do you have any third party CD burner software installed? I once lost the use of a CD drive through a Registry error created by attempting to update software from Adaptec (later Roxio, now Sonic Solutions). It required manually editing the Registry; simply deleting the software didn't fix it. That was more than 10 years ago, under Windows NT4.
      My ComputerSystem Spec
  2.    15 Sep 2015 #12
    Join Date : Sep 2015
    Posts : 11
    Windows 10
    Thread Starter

    Quote Originally Posted by Hydranix View Post
    There is only generic drivers available for optical drives, and yours is running.

    You could try updating the firmware for the drive.


    Is it ATA or SATA?
    It is SATA and as I said earlier I also have a new Lite-On DVD-RW - also SATA. They both do the same thing. At this point I am considering trying to revert to Windows 7 except for the fact that my laptop is on Windows 10 and doing fair. I definitely want them both on the same operating system.
      My ComputerSystem Spec
  3.    15 Sep 2015 #13
    Join Date : Jun 2015
    N.Y.
    Posts : 3,046
    Windows 10 Pro 64 bit

    Quote Originally Posted by Hydranix View Post
    There is only generic drivers available for optical drives, and yours is running.

    You could try updating the firmware for the drive.


    Is it ATA or SATA?
    Possible controller drivers and chipset.
      My ComputerSystem Spec
  4.    15 Sep 2015 #14
    Join Date : Jul 2015
    Posts : 3
    10 Pro

    I did this and it worked for my mom's laptop (from Solved Windows 10 - my dvd/cd drive is not recognised, at all - Windows 10 Forums)

    Quote Originally Posted by gallantfive View Post
    I managed to fix this one myself. The fix was for Windows 8/8.1 but it worked perfectly for Windows 10.


    1. Run Command Prompt as an Administrator.


    2. Copy/type the following and enter


    reg.exe add "HKLM\System\CurrentControlSet\Services\atapi\Controller0" /f /v EnumDevice1 /t REG_DWORD /d 0x00000001


    3. Reboot the system


    My DVD drive was then automatically recognised. Yippee.
    At first, it went away after restarting, but once I did it again, it stuck.
      My ComputerSystem Spec
  5.    20 Mar 2016 #15
    Join Date : Mar 2016
    Posts : 2
    Windows 10 Pro

    Quote Originally Posted by Hydranix View Post
    Open CMD as administrator.

    Enter this command:
    Code:
    SC QUERY CDROM
    Tell me what it returns.
    I'm having this problem also and I've tried everything I could find on the net without success.
    The following is what information I've found on my computer:

    ∙ Both drives (Plextor DVDR PX-891SAW SCSI) and (Plextor DVDR PX-L890SA) are listed in Device Manager and both list Status as: This device is working properly.
    ∙ Neither drive is listed in Disk Management.
    ∙ Belarc listings: PLEXTOR DVDR PX-891SAW SCSI CdRom Device [Optical drive] AND
    PLEXTOR DVDR PX-L890SA [Optical drive]

    This is the result of your "sc query cdrom"
    SERVICE_NAME: cdrom
    TYPE :1 KERNEL_DRIVER
    STATE : 1 STOPPED
    WIN32_EXIT_CODE : 31 (0x1f)
    SERVICE)EXIT_CODE : 0 (0x0)
    CHECKPOINT : 0x0
    WAIT_HINT : 0x0

    Any idea(s) would be greatly appreciated
      My ComputerSystem Spec
  6.    24 May 2016 #16
    Join Date : May 2016
    Posts : 1
    WINDOWS 10

    I HAVE THE SOLUTION!! ( or at loeast it worked for me).
    The dreaded 10 upgrade uploaded on my new computer and immediately rendered my built in DVD RW player and my brand new wireless printer useless. That happened in Dec, 2015. I moved a week later and put off doing anything about it BECAUSE I LOATHE MESSING WITH COMPUTERS TO GET THEM TO WORK!! Its not my thing but I NEEDED my DVD Burner for business. I NEEDED my printer fo business. For the last 12 weeks I have wasted a ton of time reading and trying to work with WIndows Support. Forums, the Mafia you name it. Chat Support never sent the DVD upgrade as promised and I was down to ONE STRAND OF HAIR LEFT IN MY HEAD.
    Yesterday, I resolved to try and delete Windows 10 and go back to 8.1. But instead I made my DVD RW work!!!!! Its now listed in my Programs and everything!! Even the builts in's Manufacture version is LISTED!! Before there was zip. Nada. All the Regestry junk I tried the Store Apps....NADA worked. The upgrades and updates did not "automatically" occur as the Computer nerds claimed.

    I did this:
    Start> SETTINGS> RECOVERY> a window pops up. I chose "RESET MY PC". ( I chose the day before to go back to)> another window pops up. I chose "CHOOSE AN OPTION" ( that allows me to keep all my Personal files SINCE I CANT MAKE A DVD TO SAVE AS A BACKUP.... > I followed the prompts and the RESET started to download.
    After a bit, it said all was groovy and to hit ACCEPT then RESTART. I did so. Once it came back online a window said my computer had been set for the day before as I had chosen.
    Holding my breathe I popped in a DVD!! HALLELUJAH! It opened up! The DVD Player is working!! I had already rigged my Printer to do the minimum but I'm too excited to check if it too has improved. The MAIN thing is the DVD is aliveeeeee.
    Apparently, when you reset your PC it fixes any buggers they messed up originally including the DVD update and I can at this very second feel my hair regrowing as I type. I wish you LUCK!
      My ComputerSystem Spec
  7.    28 May 2016 #17
    Join Date : Mar 2016
    Posts : 2
    Windows 10 Pro

    Quote Originally Posted by BEA View Post
    I HAVE THE SOLUTION!! ( or at loeast it worked for me).
    The dreaded 10 upgrade uploaded on my new computer and immediately rendered my built in DVD RW player and my brand new wireless printer useless. That happened in Dec, 2015. I moved a week later and put off doing anything about it BECAUSE I LOATHE MESSING WITH COMPUTERS TO GET THEM TO WORK!! Its not my thing but I NEEDED my DVD Burner for business. I NEEDED my printer fo business. For the last 12 weeks I have wasted a ton of time reading and trying to work with WIndows Support. Forums, the Mafia you name it. Chat Support never sent the DVD upgrade as promised and I was down to ONE STRAND OF HAIR LEFT IN MY HEAD.
    Yesterday, I resolved to try and delete Windows 10 and go back to 8.1. But instead I made my DVD RW work!!!!! Its now listed in my Programs and everything!! Even the builts in's Manufacture version is LISTED!! Before there was zip. Nada. All the Regestry junk I tried the Store Apps....NADA worked. The upgrades and updates did not "automatically" occur as the Computer nerds claimed.

    I did this:
    Start> SETTINGS> RECOVERY> a window pops up. I chose "RESET MY PC". ( I chose the day before to go back to)> another window pops up. I chose "CHOOSE AN OPTION" ( that allows me to keep all my Personal files SINCE I CANT MAKE A DVD TO SAVE AS A BACKUP.... > I followed the prompts and the RESET started to download.
    After a bit, it said all was groovy and to hit ACCEPT then RESTART. I did so. Once it came back online a window said my computer had been set for the day before as I had chosen.
    Holding my breathe I popped in a DVD!! HALLELUJAH! It opened up! The DVD Player is working!! I had already rigged my Printer to do the minimum but I'm too excited to check if it too has improved. The MAIN thing is the DVD is aliveeeeee.
    Apparently, when you reset your PC it fixes any buggers they messed up originally including the DVD update and I can at this very second feel my hair regrowing as I type. I wish you LUCK!
    I finally solved my problem.
    I don't know if this will help others, but I'm posting it, just in case.
    Here is a rundown of what led to a solution:

    Prior to this I had searched the internet many times trying to find out why my Plextor CD ROM drives could no long be accessed. I had tried making the changes in the registry and all the other “fixes” I could find without success.
    Today, I Went to Devices and Printers to change my default printer.
    I had always just used Ds&Ps to manage my printers and/or their properties and had never selected the CD ROM drives that are also listed there.
    This time, since I wasn’t in a hurry, I decided to see if the drives showed anything different than
    what I had always found in Device Manager.
    So I selected one of my CD drives, clicked on Hardware and then Properties. When I clicked on Driver the only selection offered was “Driver Details” so I thought I had reached another dead end.
    I then went back to the General tab and decided to click on Change Settings in the bottom left corner.
    This opened another Properties window which said This “device is working properly,” which is what it always said when the drives weren’t working. I then selected the Driver tab and the Driver Provider was listed as Corel . . . Corel ???
    I clicked on “Update Driver” and after a considerable wait I received the usual message that I already had the best driver installed.
    Not being satisfied, I clicked on “Roll Back Driver”, what did I have to lose?
    The Driver Provider was quickly replaced with Microsoft.
    Then I went to “This PC” (File Explorer) and BOTH CD drives were now listed.
    I insert CDs into each drive and opened them and they both worked.
    I don’t know how or when the CD drivers were changed from Microsoft to Corel, but I can only assume it happened during one of the many Windows 10 updates.
    Prior to this, neither drive was even listed in This PC.
    I hope this helps the many people that I’ve encountered during my “searches” for a solution.
      My ComputerSystem Spec

 
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