Plugged in, not charging

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  1. spapakons
    Posts : 3,513
    Windows 10 Pro 64-bit 21H1 (May 2021 build 19043.1083)
       New #11

    Assuming hardware has not a problem, it might be the manufacturer's trick to block unknown chargers. If you try a non-Dell power supply on a Dell notebook, then it will allow you to switch on and use the device while powered, but it will not charge the battery! Only a genuine Dell charger (with appropriate Watt rating) will also charge the battery. This is a well known Dell trick to force you buy a genuine Dell adapter. As far as I know this doesn't apply to HP or other brands, so I would suspect a broken power socket or dead battery. Your local computer service should be able to diagnose the problem and fix it for a reasonable price.
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  3. emilyyyjohns
    Posts : 6
    Windows, Mac
       New #12

    That is such a typical problem for HP. In my dorm room we had 3 HPs and they all had this problem. Had to buy new ones.
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  4. MeAndMyComputer
    Posts : 1,345
    Windows 10 Pro 64-bit
       New #13

    I just noticed this thread originated 12 Sep 2015. I imagine the OP has solved the problem.
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  6. TV2
    Posts : 2,221
    W10 Pro 22H2
       New #14

    Yikes! I did not notice that.
    Derrrrrrrrrrrrrrrrrrrrrr
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  7. x509
    Posts : 1,771
    Windows 10 Pro
       New #15

    spapakons said:
    Assuming hardware has not a problem, it might be the manufacturer's trick to block unknown chargers. If you try a non-Dell power supply on a Dell notebook, then it will allow you to switch on and use the device while powered, but it will not charge the battery! Only a genuine Dell charger (with appropriate Watt rating) will also charge the battery. This is a well known Dell trick to force you buy a genuine Dell adapter. As far as I know this doesn't apply to HP or other brands, so I would suspect a broken power socket or dead battery. Your local computer service should be able to diagnose the problem and fix it for a reasonable price.
    Not for the OP but for everyone else. I have a Lenovo T560 laptop and ONLY Lenovo AC chargers. However, randomly, when I boot up the system, I get a message about a non-Lenovo charger with a too-low wattage rating to charge the system. I can't explain this, and it's very intermittent, so I don't worry about it.

    Just saying.

    x509
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