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  1. Joined : Sep 2015
    Posts : 6
    Windows 10 64bit
       05 Sep 2015 #1

    CD/DVD Drive not reading discs


    Hello!

    Since upgrading to Windows 10 my PC has been unable to read any CD/DVD disc I put in. I hear it spinning so I doubt there's any problem with the CD/DVD Drive itself.

    Click image for larger version. 

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    I was thinking it could be a driver issue, but there doesn't seem like there's any problems with it. (As usually there's a yellow ! mark if there seems to be a problem.)

    Click image for larger version. 

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    Does anyone have any ideas where the root of the problem could be? And if so, how to resolve the issue?

    Thanks!
      My System SpecsSystem Spec


  2. Joined : Jun 2015
    N.Y.
    Posts : 3,005
    Windows 10 Pro 64 bit
       05 Sep 2015 #2

    As i see BD-ROM in explorer and CD-ROM in Device Manager kind of odd, being recognized differently from explorer and Device Manager.
    Do not need a driver for an optical drive, but should show model number of the drive ,not a name like CD-ROM.
    Scan for hardware changes in Device Manager.

    Try troubleshoot Hardware and Sound in control panel here

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      My System SpecsSystem Spec


  3. Joined : Sep 2015
    Posts : 6
    Windows 10 64bit
       05 Sep 2015 #3

    I scanned for hardware changes, went through the 'Find and fix problems with devices and hardware' and even restarted the pc again, but it's still saying CD-ROM in the device manager.Click image for larger version. 

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    Thanks for the quick reply!
      My System SpecsSystem Spec


  4. Joined : Jun 2015
    N.Y.
    Posts : 3,005
    Windows 10 Pro 64 bit
       05 Sep 2015 #4

    TriggerMulloy said: View Post
    I scanned for hardware changes, went through the 'Find and fix problems with devices and hardware' and even restarted the pc again, but it's still saying CD-ROM in the device manager.Click image for larger version. 

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    Thanks for the quick reply!
    Your welcome ! Do you happen to know the manufacturer of this BD-ROM drive ? So no disc at all play, but hear them spin ? Did it originally come with system or did you upgrade it ?
      My System SpecsSystem Spec


  5. Joined : Sep 2015
    Posts : 6
    Windows 10 64bit
       05 Sep 2015 #5

    Yes I hear the disc spin, and that zooming/moving sound when it's reading the disc. I had to open up my PC and have a look, but it seems to be a sony optiarc ad-5260s

    Yes it did originally come with the system. It worked perfectly fine until I upgraded to windows 10.

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      My System SpecsSystem Spec


  6. Joined : Jun 2015
    N.Y.
    Posts : 3,005
    Windows 10 Pro 64 bit
       05 Sep 2015 #6

    Wondering why it is saying BD-ROM when it is not one from last pic in last post of yours and specs found. http://www.cnet.com/products/sony-op...ial-ata/specs/
    End of life product, was thinking firmware update, but if came with system said to go to manufacturer's site, do it wrong could make more issues. Telling me you tried Music CD, Movie DVD and neither played ? Not burned discs. If this is so chances drives no good.
      My System SpecsSystem Spec


  7. Joined : Sep 2015
    Posts : 6
    Windows 10 64bit
       05 Sep 2015 #7

    When going into the BD-ROM's properties it does mention the CD-ROM Drive
    Click image for larger version. 

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    I've tried both a CD and DVD discs but still no luck.
      My System SpecsSystem Spec


  8. Joined : Jun 2015
    N.Y.
    Posts : 3,005
    Windows 10 Pro 64 bit
       05 Sep 2015 #8

    Strange part is why it shows as a Blu-Ray drive. What is D: since it jumps to E: ? Seen other posts like this were ones were not recognized at all after upgrade, but yours is recognized, listed wrong and not reading discs at all.
      My System SpecsSystem Spec


  9. Joined : Aug 2015
    Posts : 123
    Windows 10 Pro 64bit
       05 Sep 2015 #9

    If you have the option, try unplugging the CD drive from the motherboard SATA port and plug it into a different one, after shutting the PC down of course. Might solve your issue.
      My System SpecsSystem Spec


  10. Joined : Jun 2015
    N.Y.
    Posts : 3,005
    Windows 10 Pro 64 bit
       05 Sep 2015 #10

    GregH said: View Post
    If you have the option, try unplugging the CD drive from the motherboard SATA port and plug it into a different one, after shutting the PC down of course. Might solve your issue.
    Other choice it to make sure have chipset drivers updated and IDE/ATA ATAPI Controllers updated drivers listed in Device Manager. Most cases it is not recognized at all, then be other steps to try as can even be registry fix i have seen in this from other posts here.
      My System SpecsSystem Spec


 
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