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  1.    05 Sep 2015 #11
    Join Date : Sep 2015
    Posts : 6
    Windows 10 64bit
    Thread Starter

    The D: drive isn't being used, I'm not sure why it jumps to E: I can even change the DVD drive letter to D: but it doesn't change anything.
    Click image for larger version. 

Name:	cd5.jpg 
Views:	4 
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ID:	35946
      My ComputerSystem Spec
  2.    05 Sep 2015 #12
    Join Date : Jun 2015
    N.Y.
    Posts : 3,067
    Windows 10 Pro 64 bit

    Quote Originally Posted by TriggerMulloy View Post
    The D: drive isn't being used, I'm not sure why it jumps to E: I can even change the DVD drive letter to D: but it doesn't change anything.
    Click image for larger version. 

Name:	cd5.jpg 
Views:	4 
Size:	111.0 KB 
ID:	35946
    Meaning not on the list when selecting ?
      My ComputerSystem Spec
  3.    05 Sep 2015 #13
    Join Date : Jun 2015
    N.Y.
    Posts : 3,067
    Windows 10 Pro 64 bit

    See same issue here, try option there, delete the drive from the device manager and reboot, let it redetect it
    DVD/CD SATA drive not reading disks
      My ComputerSystem Spec
  4.    05 Sep 2015 #14
    Join Date : Sep 2015
    Posts : 6
    Windows 10 64bit
    Thread Starter

    Click image for larger version. 

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Views:	3 
Size:	98.1 KB 
ID:	35947
    Yep it's there.

    I have used disc mounting software in the past. It has all been uninstalled now but I'm unsure if whether or not that could be one of the causes of this issue. (Might explain the odd drive letters)
      My ComputerSystem Spec
  5.    05 Sep 2015 #15
    Join Date : Jun 2015
    N.Y.
    Posts : 3,067
    Windows 10 Pro 64 bit

    These methods here might be your last choice, options 2,3 and 4. I would make sure to make a system restore point manually first before trying any of these especially the registry edit. Seems registry method worked for some too.Other choice be a clean install of windows 10.But if drive is truly bad, only changing it of course will help.

    https://support.microsoft.com/en-us/kb/314060
      My ComputerSystem Spec
  6.    08 Nov 2015 #16
    Join Date : Nov 2015
    Posts : 2
    Win 10 Pro 64bit

    Quote Originally Posted by TriggerMulloy View Post
    Hello!

    Since upgrading to Windows 10 my PC has been unable to read any CD/DVD disc I put in. I hear it spinning so I doubt there's any problem with the CD/DVD Drive itself.
    I was thinking it could be a driver issue, but there doesn't seem like there's any problems with it. (As usually there's a yellow ! mark if there seems to be a problem.)
    Does anyone have any ideas where the root of the problem could be? And if so, how to resolve the issue?
    After pretending this issue didn't exist on my own system, I got cranky & found a solution that worked for me. It involves creating a missing registry key & associated dword. Worked like a charm. (note the solution provided in link is for problem with DVD drive not being recognised on system; I was getting same problem as TriggerMulloy & this fixed it perfectly)
    Check it out at http://h30434.www3.hp.com/t5/Desktop...0/td-p/5172346
      My ComputerSystem Spec
  7.    08 Apr 2016 #17
    Join Date : Apr 2016
    Posts : 7
    Windows 10

    Did you ever resolve this???? I have just upgraded to Windows 10 and have the same issue with an external DVD rw, I can hear the disc spinning but nothing plays, used DVD film, cd with jpegs that would normally open photo manager, starter disc for my printer to change settings , none of them open but you can read all the files under documents.... Hope you can help me...
      My ComputerSystem Spec
  8.    18 Aug 2017 #18
    Join Date : Aug 2017
    Posts : 2
    Windows 10

    I understand this thread is old but I came across it today and I inserted a dvd to watch and windows media player didn't recognize the disc and the dvd wanted me to install InterActual Player. after installing it I got the error message "Playback failed due to a problem with the video subsystem. Lowering your screen resolution or color depth may fix the problem" Just don't install the program because it has compatibility issues.. Your best option is to download a program called VLC Media Player at Official download of VLC media player, the best Open Source player - VideoLAN once you downloaded and installed it run it when it is complete and go to media open disc and it should recognize the dvd you inserted into the drive and click play and just sit back and relax and enjoy your movie. If this didn't help I don't know what to tell you..
      My ComputerSystem Spec
  9.    18 Aug 2017 #19
    Join Date : Aug 2014
    Forever West
    Posts : 3,913
    Win10 Home and Pro, Win10 Insider Preview, Win7 Home, Linux Mint

    Good information but the problem with responding to months-old posts is that the original poster is no longer following the problem or the problem has been fixed [but not marked as Solved] or the computer has been replaced.
      My ComputerSystem Spec
  10.    23 Aug 2017 #20
    Join Date : Aug 2017
    Posts : 2
    Windows 10

    Quote Originally Posted by Berton View Post
    Good information but the problem with responding to months-old posts is that the original poster is no longer following the problem or the problem has been fixed [but not marked as Solved] or the computer has been replaced.
    I know it's good information to pass along, incade anyone buys any upgrades for windows and keeps the same machine.
      My ComputerSystem Spec

 
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