HD Crystal info says Caution

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  1. GerryPeters
    Posts : 304
    Win 10
       New #1

    HD Crystal info says Caution


    My wife's HP desktop computer won't boot, has blank screen, yet there's a little light showing up near the cord into the motherboard. That's all. I ordered a new power supply.

    I put it's 1TB HD in my main computer and as a USB HD it was extremely slow at accessing folders. I got tired of waiting and instead put it in as a regular SATA HD. It was still somewhat slow, but far better. I did regular scan disk with no problems then ran Powershell CHKDSK - chkdsk H: /x /r Everything looked normal except stage 4

    Stage 4: Looking for bad clusters in user file data ...
    Windows replaced bad clusters in file 25582
    of name \Windows\System32\DriverStore\FileRepository\HPM121~1.INF\hpm1210su.dll.
    Windows replaced bad clusters in file 34222
    of name \Windows\SysWOW64\FM20ENU.DLL.
    967664 files processed.
    File data verification completed.
    Phase duration (User file recovery): 55.96 minutes.
    An unspecified error occurred (75736e6a726e6c2e 500).
    PS C:\WINDOWS\system32>

    I ran Crystal info and it says - Caution. Here a screen shot of crsyal info

    I plan on running SFC /scannow and DISM. Could this be why the HP won't boot?
    Attached Thumbnails Attached Thumbnails HD Crystal info says Caution-hp-hd.png  
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  3. spunk
    Posts : 4,807
    Windows 11 Pro 64 Bit 22H2
       New #2

    Current Pending Sector Count is a S.M.A.R.T parameter that shows the current count of the unstable sectors on your disk. if the Current Pending Sector Count increases, it indicates that drive failure is imminent. This drive is failing or has failed.

    I would replace the drive with a new SSD. and install Windows You can attach the old drive via your USB Adapter to drag and drop User Files to the new SSD.
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  4. GerryPeters
    Posts : 304
    Win 10
    Thread Starter
       New #3

    Is it possible this HD is causing this no boot, blank screen problem? Or maybe the bad power supply messed up this HD. Any thoughts?
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  6. dalchina
    Posts : 43,029
    Win 10 Pro (22H2) (2nd PC is 22H2)
       New #4

    Hi, just wondering what evidence there is of the supply being 'bad'?
    Have you measured voltages or checked power capacity or checked the DC supplies are 'clean' e.g. with an oscilloscope?

    Turning to recovery. I will assume your wife's disk is not supported by 3rd party disk imaging (which would mean you could recover the O/S to a previous good state).

    The less you use it, the better - in particular don't write to it.

    Your task now is to recover what essential information you can from it that is not already backed up.
    That might include program licenses, internet favourites and email client-related data - if used- (can be difficult from an unbootable disk) as well as personal data of course.

    Want another view of your failed disk? Try Hard Disk Sentinel. You will get immediately comprehensible English text, not just numbers.

    How can you guard against this in future, and provide yourself a means of recovery? Basics:
    1. Use 3rd party disk imaging routinely. Macrium Reflect detects that sort of drive failure when creating a disk image. Therefore regular imaging means early detection, minimising data loss.

    The image files are also a full backup and let you restore to a new disk easily.

    2. Have Crystal Diskinfo running in the background set to alert you to disk failure.
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  7. Bree
    Posts : 31,700
    10 Home x64 (22H2) (10 Pro on 2nd pc)
       New #5

    GerryPeters said:
    I ran Crystal info and it says - Caution....
    spunk said:
    Current Pending Sector Count is a S.M.A.R.T parameter that shows the current count of the unstable sectors on your disk. if the Current Pending Sector Count increases, it indicates that drive failure is imminent. This drive is failing or has failed....
    Not necessarily, a Pending Sector is one that has been detected as potentially weak, but this may be a false alarm. The drive's internal controller now needs to test it before the diagnosis can be confirmed. For each confirmed bad sector, the sector will be replace with one from a pool of spares, the pending sector count will go down by one, and the [05] Reallocated Sector Count will go up by one. If the sector is found to be good, just the Pending Sector Count will go down by one. Unfortunately a pending sector cannot be tested while it is in use. The easiest way to force the drive to assess all pending sectors is to perform a full format.

    A drive with any reallocated sectors is a warning sign that it may well be failing, especially if the count starts to increase...

    dalchina said:
    Your task now is to recover what essential information you can from it that is not already backed up.
    That might include program licenses, internet favourites and email client-related data - if used- (can be difficult from an unbootable disk) as well as personal data of course....

    How can you guard against this in future, and provide yourself a means of recovery? Basics:
    1. Use 3rd party disk imaging routinely. Macrium Reflect detects that sort of drive failure when creating a disk image. Therefore regular imaging means early detection, minimising data loss.

    The image files are also a full backup and let you restore to a new disk easily.
    Make a system image of the drive, then you would be in a position to restore it to a new drive, or to the original drive if, after formatting, there are no reallocated sectors.
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  8. GerryPeters
    Posts : 304
    Win 10
    Thread Starter
       New #6

    Fortunately, I did make a Macrium image file many months ago and she doesn't tend to install programs or do anything fancy. Mostly she uses it for browsing, checking her emails and her bank. She mostly uses Chrome and Edge some. It would be nice to restore her Chrome history. I copied most of her folders from Users. Including her IPhone pics.

    I looked around and have an old 80 GIG SATA HD that's good. I used it about a year ago to boot my Q9 computer. I went ahead and did an experiment and put it in the HP to see if I could at least get some kind of reaction from it. But still the same thing - blank screen, no noise from the fan or beeps, etc. Yet there is a tiny light near the power cord into the motherboard that always comes on. From YouTube videos I tried to bypass the power button, by connecting pins 2+4 with no success.

    I never had an HP, but I thought any computer would show some signs of life even without a HD. So this is why I think the external power supply is bad. A new one is coming around Wednesday.
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  9. jumanji
    Posts : 11,628
    Windows11 Home 64bit v:23H2 b:22631.3374
       New #7

    Just curious. Your wife's HP DeskTop - Does it have an external power brick? What is the model no?
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  10. GerryPeters
    Posts : 304
    Win 10
    Thread Starter
       New #8

    jumanji said:
    Just curious. Your wife's HP DeskTop - Does it have an external power brick? What is the model no?
    Yes it looks like a laptop brick TPC-LA57
    503 - Service Unavailable Error

    Here's the computer
    https://support.hp.com/us-en/document/c04815115
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  12. jumanji
    Posts : 11,628
    Windows11 Home 64bit v:23H2 b:22631.3374
       New #9

    OK. It is an AIO -All-in-one PC. - just like my Dell Inspiron 22 - 3280 AIO

    If you have a Multimeter you can easily check the output voltage which should be 19.5 V - D.C. The inner pin is always +ve and the outer pin -ve. (as shown in its label at the back}. If it reads 19.5V then nothing is wrong with the power brick.

    HD Crystal info says Caution-08-04-2024-21-07-25.jpg

    Anyway you are getting a new one but that is definitely not the problem. The problem is definitely with the HDD and needs to be replaced.

    Note:To convert the RAW value being shown in hexadecimal to decimal in CrystalDiskInfo, go to Function > Advanced Features > Raw Values > select 10[Dec] as shown in my post #32 here
    Is my HDD failing?
    Last edited by jumanji; 3 Weeks Ago at 11:42.
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  13. GerryPeters
    Posts : 304
    Win 10
    Thread Starter
       New #10

    I replaced the HD and used an image from many months ago and it still has the same problem. A repair guy (not with HP) on the HP forum felt like it was definitely the power supply. I hope to get it no later than Friday
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