1.    04 Sep 2015 #1
    Join Date : Jun 2015
    Posts : 121

    USB3 device not recognized

    ‎HP elitebook 8540w

    Windows 10 (64-bit)

    I almost have a complete system under W10 - no thanks to HP.............

    When I plug a USB3 flash drive into either USB3 port the message is Windows does not recognize it.
    If I plug the same drive into another computer USB3 port everything is fine.
    If I partially plug the drive in so that it only hits the USB2 contacts it works fine.
    If I plug it into a USB2 port it works fine.
    The drivers are installed. I uninstalled them and let it reinstall - same thing.

    how do I make this work???
      My ComputerSystem Spec
  2.    04 Sep 2015 #2
    Join Date : Jul 2015
    Posts : 1,563
    Windows 10 Pro x64 RS 10586.586

    Which are Driver installed? Origin HP or Generic Microsoft Driver?
      My ComputerSystem Spec
  3.    05 Sep 2015 #3
    Join Date : Jun 2015
    Posts : 121
    Thread Starter

    thx for the comeback.
    I think W10 installed the driver so I've been searching and this has become another Vista in terms of drivers.
    I found something and it may be the original W7 HP Renesas driver - at this point I have lost track.
    It is working now.

    I have finally gotten the protect tools, fingerprint sensor, touchpad, USB3, 3D drive protect, and buttons (almost) working.
    The mute button is still a problem. It functions but is always orange. It never turns green when unmuted. Minor but aggravating.

    One weird thing is the touchpad config does not show up in the device manager. The orig driver MS installed showed it there but it crashed every time I tried to open it. I finally found a driver that appeared to work but there was no way to set it up. I finally found it under SETTINGS/DEVICES.

    Now if I can turn this mute button green I think I have it all. It sure has been a struggle.
      My ComputerSystem Spec
  4.    22 Feb 2016 #4
    Join Date : Feb 2016
    Posts : 1
    Windows 7 Ultimate

    I had the same problem. I used this firmware update program from PNY and now my stick works:
      My ComputerSystem Spec


Similar Threads
Thread Forum
Solved Unknown USB Device (device descriptor request failed)
Fresh install of Windows 10 and the last driver I need to sort out is the above. I believe it is my powered USB 3 hub to which I plug in my keyboard and mouse. Technically it is working but I don't like seeing yellow triangles on devices. So...
Drivers and Hardware
Bootcamp USB3.0 slow?
I recently got a PNY USB 3.0 128gb usb flash drive, and it runs at low speeds. I tested moving of multiple kinds of documents on 3 usb's(2 usb 2.0 and my usb 3.0) and they all went the same speeds. Is there something wrong with my bootcamp, windows...
Drivers and Hardware
USB Device not recognized notice MAKE me MAD
Just upgraded from Windows 7 to windows 10 --all working well except continually get message " USB DEVICE NOT RECOGNIZED ,the last USB device you connected to this computer malfunctioned and windows does not recognize it " I have gone into...
Drivers and Hardware
slow transfer using USB3
Hi as the title says I cant seem to get what used to be hi speed data transfers on my 2 win 10 devices, a custom build PC and a surface pro 3. Prior to the update I would see a transfer speed of at least 100-148mb now I'm lucky to see 60mb....
Drivers and Hardware
Silverstone USB3 X 2 nineteen pin board
I've just fitted A Silverstone pcie board which has two internal 19 pin usb 3 outlets. it works fine with W7 and 8.1 but sadly the drivers won't work with 10 (all 64 bit). W7 required the driver cd but 8.1 found the drivers automatically. No doubt...
Drivers and Hardware
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 14:23.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App

Windows 10 Forums