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#1
HP Envy 5055 is printing completely blank pages
My HP Envy 5055 printer has worked fine for years, but all of a sudden there is no ink on the page, it's just completely blank. The paper is just as white going into the printer as it is coming out of the printer. I can hear the print head moving back and forth and the paper is advancing as it should based on what should be printed, but no ink is being deposited on the paper (no faint lines or smudges, absolutely nothing at all). I'm using a Windows 10 laptop and there haven't been any changes to my OS since the printer problem started. I primarily print in Black ink only, but I checked and it's not printing in color either, and I use the normal printer settings (not economy).
Here is the troubleshooting I have done so far, with no success in resolving the problem:
○ rebooting computer and printer numerous times
○ uninstall/reinstall printer software
○ uninstall/reinstall printer drivers
○ made sure firmware is up to date
○ ran the HP Print and Scan Doctor
○ manually cleaned gold contacts both inside the printer and on the ink cartridges
○ performed all of the cleaning functions available in the printer tools (I can't do an alignment because I can't print the alignment page, note to self to save the next alignment page I can print)
○ I always use genuine HP ink cartridges (which the printer confirms when I install them)
○ installed a brand new 100% full cartridge (even though the cartridge I was using when the problem started was still about 80% full and had been working just fine)
○ uninstall/reinstall USB ports in device manager
○ tried printing via each of the two USB ports on my laptop as well as via wifi
Buying a new printer is not an option for me right now, so I really need to get this one working again. I don't have access to a printer at work, so I've had to make some emergency trips to the library, which is time consuming and I really don't like printing personal stuff on a public printer. Any help would be greatly appreciated.