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  1. Joined : Jul 2015
    Posts : 127
    Windows 10
       02 Sep 2015 #1

    Problem connecting bluetooth printer to laptop


    I have a Toshiba X500-10T laptop with bluetooth not pairing with HP 460wbt printer.


    Manage bluetooth devices finds printer but when I click to pair after some time the printer disappears with the following message.



    If anyone can help it would be appreciated.

    Thank you.
    Attached Thumbnails Attached Thumbnails original.jpg  
      My System SpecsSystem Spec


  2. Joined : Aug 2015
    Posts : 45
    Windows 10 Pro 64bit
       02 Sep 2015 #2
      My System SpecsSystem Spec


  3. Joined : Jul 2015
    Posts : 127
    Windows 10
       02 Sep 2015 #3

    Have tried all that Muffy has suggested and printer works with Windows 7 and Windows XP machine but not with Windows 10 same problem as my original post.

    Any further suggestions?
      My System SpecsSystem Spec


  4. Joined : Aug 2015
    Posts : 45
    Windows 10 Pro 64bit
       02 Sep 2015 #4

    Ok, check through these options.
    Why isnt Windows finding my Bluetooth or other wireless device? - Windows Help


    Also check through the Bluetooth settings on the printer and if all else fails i would try a fresh install of the printer drivers.
      My System SpecsSystem Spec


  5. Joined : Jul 2015
    Posts : 127
    Windows 10
       02 Sep 2015 #5

    Windows 10 is finding bluetooth devices.

    As originally stated problem occurs when I come to pair device with laptop and after some time get the error message show in previous post.
      My System SpecsSystem Spec


  6. Joined : Aug 2015
    I'm in the ghetto
    Posts : 705
    Windows 10 Pro x64
       02 Sep 2015 #6

    @jaburmester

    In addition to the suggestion offered by Muffy to download latest printer drivers. I see Toshiba last LAN driver for the Atheros chip is from 2014. Are you using their latest driver? If so, and problem is still evident, then you may want to try downloading direct from Atheros the latest driver for your chip (if available). I am of course assuming that you have confirmed all applicable settings for both printer software and atheros software are correctly configured for your hardware device and printer.
      My System SpecsSystem Spec


  7. Joined : Jul 2015
    Posts : 127
    Windows 10
       02 Sep 2015 #7

    @WhyMe

    I do not understand why you are suggesting I update my Wireless Lan driver which is working when problem is with bluetooth.

    Please explain.

    Thank you.
      My System SpecsSystem Spec


  8. Joined : Aug 2015
    I'm in the ghetto
    Posts : 705
    Windows 10 Pro x64
       02 Sep 2015 #8

    @jaburmester

    'Cos when I check the Toshiba LAN driver details it also refers to bluetooth so I assumed it all comes from the same card. I just looked again and there is a link from the LAN driver details page that takes you to additional drivers for bluetooth available from Toshiba (but for old OS). I'm just thinking maybe Atheros have something newer that is compatible with your chip (again assuming I have identified correct hardware AND that you are using Atheros chip for bluetooth connectivity)
      My System SpecsSystem Spec


  9. Joined : Jul 2015
    Posts : 127
    Windows 10
       03 Sep 2015 #9

    Have managed to install printer on Windows 10 after trying various bluetooth drivers but now have the following error.



    Can anyone advise how to resolve problem.


    Thank you.
    Attached Thumbnails Attached Thumbnails 2015_09_04_03_10_581.png  
      My System SpecsSystem Spec


  10. Joined : Jul 2015
    Posts : 127
    Windows 10
       05 Sep 2015 #10

    Have managed to install printer on Windows 10 after trying various bluetooth drivers but now have the following error.



    Can anyone advise how to resolve problem.


    Thank you.
      My System SpecsSystem Spec


 
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