usb ports don't work on windows 10, work fine on linux mint install

Before today I could access the computer using chrome remote desktop. Today that didn't work. Since keyboard and mouse dont work on the W10 Dell, how can I troubleshoot this issue?

Computer is a Dell XPS 8700, latest Windows 10 pro. Since I can't access the computer, I don't have more information about the system. I have Windows 10 installed on one drive, Linux Mint 21.1 on a second drive, on which keyboard and mouse work perfectly.

There is an exclamation point next to USB xHCI Compliant Host Controller in device manager. Tried uninstalling and rescanning, reinstalling, rebooting, but no fi, exclamation point still there.

When I was able to access the computer via Chrome Remote Desktop, I ran sfc.exe /scannow which found nothing wrong. Then ran Dism /Online /Cleanup-Image /RestoreHealth which didn't help. Also tried Driver Easy (I think it was), which updated a couple of things but no joy.

Windows 10 drive is bitlocker encrypted. Keyboard works to enter bitlocker password, but when windows boots to login screen, keyboard and mouse don't work.

Any suggestions would be appreciated.

Stan

Thanks for your reply. 2013 sounds about right. Dell says xps8700 does support windows 10. My keyboard and mouse are hardwired. When Chrome Remote Desktop worked, I did check with Dell support and updated all drivers. So far nothing I've done has worked. Problem now is that I can't use the computer, since my mouse and keyboard don't work. Anything else is moot at this point. Until I find a way to be able to access the computer, there's nothing I can do.

Thanks again for taking the time to offer these suggestions. I'll try options 5 and 6 and let you know how it goes.

I appreciate your patience.

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When I restart computer, pressing F5 or F6 does nothing but take me to the screen to enter the required startup Bitlocker password. From there, the computer boots to my Windows logon screen. No amount of pressing F5 or F6 does anything.

FWIW, I can access my windows files from my Linux installation. (Have to enter my Bitlocker pw.) Not sure how that would help, but just an FYI.

So, next step is a clean Windows install. I'll try that as soon as I can and post a followup here.

You are correct. I did not read thoroughly. I'll read the advanced startup section carefully and report back here when I can.

And I am guilty of not using third party disc imaging. I see that I need to be more conscientious so I can solve these inevitable computer ownership problems.

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Using an install USB, was able to get Windows back to a restore point at a time before I thought I started having this USB port trouble. It did not, however, solve my problem. None of the USB ports work in Windows, BUT I am able to access the computer using Chrome Remote Desktop, which is huge.

Looking at Device Manager, under Universal Serial Bus Controllers, I see that "USB xHCI Compliant Host Controller" has an exclamation point. Expanding that entry shows device status as this: Windows cannot initialize the device driver for this hardware (Code 37). There's more to the message, but I suppose that's the important part. I tried uninstalling all the items under Universal Serial Bus controllers, then restarting the computer. That didn't change anything. Still have the error message.

FWIW, under the driver tab, I see this: Driver Provider Microsoft; Driver Date 5/8/23; Driver Version 10.0.19041.3031; Digital Signer Microsoft

Trying to "Update Driver" simply gives me a message that I have the best driver installed.

​How can I replace the driver? Seems like an important thing to do.

Thanks for any thoughts anyone might have. (Or should I forget it and do a fresh install?)

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Dell says all my drivers are up to date. Last thing I'll try is a clean install. If that doesn't work, I'll forget Windows and use Linux Mint, which is working perfectly for my needs.

If it matters, Windows 10 Pro version is 10.0.19045 Build 19045.

Thanks for your help.

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SOLVED!
Downloaded FixWin app from Windows Club. Under Troubleshooters, chose Hardware and Devices. Ran this, was told Host Controller driver needed updating. Did so and all was well. I understand that this ran the Microsoft troubleshooter, not sure why I could never run it before, but I'm happy that it's working now.

Can you recommend a third-party system imagining app? The only name I know is Macrium.

Thanks for all your help.

Thanks for your recommendation!