Reinstalled win 10 still the mouse stops in its tracks

witchypoo · 03 Apr 2023

Re-installed windows on BOTH laptops as the problem occurs on both laptops.
Move the mouse from one side of the page to the other and the mouse stops in the middle and I have to restart it.
It happens even moving the mouse slowly
It just STOPS where it wants to and I have to left click to get it going again.
I have...........
Re-installed windows on BOTH laptops
Run SFC
Run chkdsk
Performed clean boot
malawarebytes
Malicious Software Removal Tool 64-bit
updated drivers
windows update
brought 2 NEW mouse (1 x wired 1 x wireless)
Still nothing works
The mouse when moved just keeps stopping
It does jigger, or shake, it physically stops and i have to click and move it again

dalchina · 03 Apr 2023

Hi, what is the exact model and approx age of the laptops?
Are they both the same?

What happens when you use the touchpad? Do you see the same thing happen or not?

Please boot to Safe Mode. Do you see the same thing happen or not (touchpad and mouse)?

Have you ever NOT seen this problem on these laptops?
If so, what was different?

Thanks.

witchypoo · 03 Apr 2023

Ones a ACER ASPIRE, the other ones a HP notebook
Note book still does this using the touchpad
Acer has no touchpad because I replaced the keyboard
SAFE MODE = yes still happens
BUT...........before windows loads, I can move the mouse around (on both laptops) as if there was nothing wrong
As soon as windows starts thats when the mouse stops when I move it

Acer laptop crashed, would not boot from C drive ...all i had was X drive to boot from (I dont have X drive)...so i re-installed windows 10
HP laptop.... I updated to win 11...thats when the mouse problems started

dalchina · 03 Apr 2023

Again: what is the exact model and approx age of the laptops?

Acer laptop crashed, would not boot from C drive

- have you checked the drive? E.g. Crystal Diskinfo (free), Hard disk Sentinel (excellent).

When you see this 'stickiness', what is the resource usage like? (CPU, disk - taks manager)?

HP laptop.... I updated to win 11.

- normally, via Windows update, or bypassing restrictions?

You have 10 days by default to revert.

When posting these problems, users almost never post the driver page for their particular model.
If you look at the one for that HP PC (whatever it is) which is the latest version of Windows supported?

Similarly for the Acer.

SAFE MODE = yes still happens

- this is puzzling as resource usage should be minimal, and you're likely to be using a more basic driver.