USB woes!


  1. Posts : 260
    Windows 10 (Home Ed.)
       #1

    USB woes!


    One of my PCs has a hard time with external USB drives. Although folders on these drives (it's not just one drive in particular) are usually accessible with no issue (i.e. I can browse the folder structure), trying to copy files there, from the PC, for instance, mostly ends up with the drive freezing (often immediately), and/or the file transfer stopping half-way through, and/or Explorer crashing. I have tried connecting the drives via a powered hub and directly via the PC's USB ports (USB3); and the drives themselves can be AC mains-powered, or powered via the PC's USB port, it makes no difference to the problem as far as I can tell. I have tried changing the 'policies' between 'quick removal' and 'better performance', with write-caching disabled or enabled, but again, that may change the copying speed when (if) it starts, but doesn't help with everything locking up shortly thereafter.

    If I use a different PC, copying almost always goes ahead swiftly and with no problems, so the PC is implicated I guess, rather than my HDD drives.

    So any idea what the problem might be with the PC in question? I have had it (the problem) for ages.. not due to a recent update, for instance. I have tried updating USB drivers via Device Manager, but I just get a notice saying the best drivers are already installed. Fed up of Googling this now - maybe someone here will know exactly what's needed!

    Windows 10 x64... 22H2 19045.2728

    Martin

    Thank you
      My Computers


  2. Posts : 17,040
    Windows 10 Home x64 Version 22H2 Build 19045.4170
       #2

    Martin,

    If the fault also occurs in Safe mode and for other user accounts then I wonder if SFC might help.
    Boot into Safe Mode - TenForumsTutorials
    SFC - TenForumsTutorials
    If SFC does not fix the problem then perhaps a Repair install will. Despite its name it is a repair operation not a reinstallation so your applications and your own files should never be affected..
    Repair Install Windows 10 with an In-place Upgrade - TenForumsTutorials


    Best of luck,
    Denis
      My Computer


  3. Posts : 17,040
    Windows 10 Home x64 Version 22H2 Build 19045.4170
       #3

    Martin,

    I've just thought of another possibility.
    Does the copying go wrong while the display is still on or after it has gone off [after the time delay you've set in Power options]?

    If it is after the display has gone off then please run this command [in a cmd window or PowerShell window] and post the results
    Code:
    PowerCfg -a

    Denis
      My Computer


  4. Posts : 6,537
    Windows 11 Pro - Windows 7 HP - Lubuntu
       #4

    Martin,
    I see that you have two computers: A laptop and a desktop. In witch is the problem occurring?

    Adding to what Denis suggested, I would do a disk check.
    Open a CMD window as administrator and type:
    chkdsk c: /f
    It will say your disk is in use and ask if you want to schedule to next start = yes
    Restart
      My Computers


  5. Posts : 260
    Windows 10 (Home Ed.)
    Thread Starter
       #5

    I see that you have two computers: A laptop and a desktop. In witch is the problem occurring?
    Oops, neither, I need to add the third PC to my list.

    Haven't tried SFC for a long time - will give it a go. Not sure about a repair install. If things can go wrong, they always will when it comes to me and computers! I'm worried about ending up with an unbootable PC as a result! Actually, I just reecall that this is a dual boot PC (two instances of Windows 10, for reasons I won't go into now: I only ever use one of them. I will see what happens when I boot into the other instance of Windows 10; maybe the files will copy better from there. (Will report on that).

    Does the copying go wrong while the display is still on or after it has gone off
    Still on - the copy window is open but either never starts or stops after a short while. I have tried with copy programmes like TeraCopy (which I use on all my machines by default) - with the same result. Small files often manage to copy Ok before things stop, but a file of say 100MBs can be hard to transfer on this machine.

    DiskCheck: I have already done this many times over the years (probably) I have put up with this issue with the various HDD drives I use, and no faults are found. Or if there is a fault on the odd occasion, it is repaired in Windows, but there's never any change in copy behaviour as a result.

    Thanks!
      My Computers


  6. Posts : 43,288
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #6

    Hi, try eliminating the installed O/S from the equation.

    Boot your PC from a Win 10 install disk to a command prompt- or better, use a live boot disk.

    Then test file transfers.

    If you still have problems, that would point to the hardware.
      My Computers


  7. Posts : 260
    Windows 10 (Home Ed.)
    Thread Starter
       #7

    Today I have tried copying to the same HDD I was using the other day and which just refused to work, freezing up Explorer to boot (so to speak). Now of course, files copy across just fine (and very fast: a folder of ten 50MB files copied over in three seconds), in both instances of XP10 on the PC - so it's very difficult to test and draw any conclusions. I will try again in a day or two...
      My Computers


  8. Posts : 43,288
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #8

    Thank you for your reply.

    The test I have given in post #6 will allow you to determine whether it's O/S related or not.
      My Computers


  9. Posts : 6,537
    Windows 11 Pro - Windows 7 HP - Lubuntu
       #9

    martinlest said:
    DiskCheck: I have already done this many times over the years (probably) I have put up with this issue with the various HDD drives I use, and no faults are found. Or if there is a fault on the odd occasion, it is repaired in Windows, but there's never any change in copy behaviour as a result.

    Thanks!
    Did you run check disk?
    As you have dual boot I suggest you turn off fast start.
    Turn On or Off Fast Startup in Windows 10
      My Computers


  10. Posts : 43,288
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #10

    When the copying stops, do you hear a tone or see an indication that the drive is no longer recognised?

    At that point does it disappear form file explorer?
      My Computers


 

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