HP LaserJet printer with "jam in cartridge area" but no jam found frus


  1. Posts : 1,744
    Windows 10 Pro
       #1

    HP LaserJet printer with "jam in cartridge area" but no jam found frus


    I'm hoping that some of the IT pro's in this forum can help,

    I have an otherwise reliable HP 401dn printer (duplex, networked) that throws up this message more and more now. I've done all the searching, followed all the advice, etc. I've used compressed air to blow out the entire cartridge area, power-cycled the printer, pulled out the paper tray and "riffed" the paper. The only thing I haven't done is sacrifice a sheep and 2 goats.

    Advice? Does this printer need professional attention?
      My Computers


  2. Posts : 16,587
    Windows 10 Home x64 Version 22H2 Build 19045.4046
       #2

    My HP LaserJet's user manual has some guidance on frequent paper jams.
    My HP LaserJet also has a troubleshooting manual with further guidance on frequent paper jams.
    My HP LaserJet also has a repair manual that contains disassembly procedures that I would check before touching anything inside

    You could try asking in the HP user forums in case anybody there recognises the problem.
    My guess is that you'll end up needing a professional.


    Best of luck,
    Denis
      My Computer


  3. Posts : 1,744
    Windows 10 Pro
    Thread Starter
       #3

    Try3 said:
    My HP LaserJet's user manual has some guidance on frequent paper jams.
    My HP LaserJet also has a troubleshooting manual with further guidance on frequent paper jams.
    My HP LaserJet also has a repair manual that contains disassembly procedures that I would check before touching anything inside

    You could try asking in the HP user forums in case anybody there recognises the problem.
    My guess is that you'll end up needing a professional.


    Best of luck,
    Denis
    Denis,

    Thanks for the quick answer.

    I ended up going to the HP website for support. Since I hadn't registered my printer I had to do that before anything else. This printer is like box with sides that are 14 or 16 or more inches in each dimension. (350 or 400 mm). The product ID and serial number on are the back, so I moved the printer and put it on my desk resting on the front panel to get this info.

    Then I put the printer back in its normal position, plugged in power and Ethernet and SHAZAM! the printer was no longer jammed. A real Whiskey-Tango-Foxtrot moment. I have absolutely no idea of what happened. Did I shake something loose? What? When the printer was unplugged, did it somehow "unjam" itself. Again, I have absolutely no idea.

    All I know is that I didn't need to sacrifice the sheep or the goat.

    I hate to mark this thread "SOLVED" because the problem wasn't really solved.
      My Computers


 

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