Problem with USB HDMI video capture device

I have a USB HDMI capture device that I have used in the past to capture stuff onto my main PC from live streams etc off a separate laptop. (My son is in a band and sometimes live streams from shows are streamed)

The device used to show up in programs like NCH Debut and Corel Video as a webcam and I had no problem capturing the stream. For some reason neither the device nor my webcam no longer shows up.
The device does show up in device manager under cameras as USB video
Under Privacy settings the “Allow desktop apps to access your camera” is selected and Debut and another video editing program show up as having previously used the camera.

I think I have enabled the webcam to be accessed in my anti-virus program (AVG).
Corel gives the message “Unable to switch to Capture Mode, Check if your video capture driver is working properly”
(under Device manager Cameras – USB video This device is working properly).

Debut says “Failed to connect to device” after selecting webcam as source
OBS sees the capture device fine so the device is working and I can use that if needed
I’d rather use Debut or Corel for the capture if possible.
Thanks in advance

PC is W10 version 22H2 (OS Build 19045.2604)

Do they show in Device Manager?

Yes it shows in Device Manager

Rebel2020 said:

Yes it shows in Device Manager

What shows in Device Manager, can you provide a screenshot.

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Those two can be the same device. Without device ID info and thr mfg and model info of the device in question, it is hard to help.

Thanks for coming back to me, fdirst of all I had a webcam plugged in at the same time,unplugging that removed the HD webcam leaving only the USB video device showing.
As far as mfg and model info of the device, In have 2 but they are both fairly generic from Amazon (got the 2nd I as I thought inncorectly that the 1st one was faulty)
This is the first one :-
DIGITNOW! Audio Video Capture Card, Full HD UP to 1080P HDMI to USB 2.0 Live Video Recorder Game Capture Card for Live Broadcasting, High Definition Acquisition

This is the second one :-
Papeaso Video Capture Card, Video Recording Card Wonderful 4K HDMI to 1080P USB C for Gaming Streaming TV Recorder, for Windows Mac OS System with USB C Adapter to Adjust PS4, Switch, Xbox1



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Update on this issue, I have now come to the conclusion that it is NOT the USB Capture devices that are causing the problem.

I have unpluuged capture device and just plugged a couple of webcams in which are both working fine with the Windows camera app, but not working with the capture software which they should do.

Suspect it may be either my ant-virus (AVG) or a setting in Windows itself that is causing the issue,thought I had covered those options but looks like I have missed a setting somewhere, will try again tomottow.