Webcam not working after upgrade to Windows 10

  1.    29 Aug 2015 #1

    Webcam not working after upgrade to Windows 10

    WEBCAM NOT WORKING. I have a Toshiba DX730 All-in-One desktop PC running Windows 10. Since I upgraded to Windows 10 my integrated webcam has not worked. I have unsuccessfully tried the following:-

    1. Checked the BIOS to ensure the webcam is enabled - it is.

    2. Uninstalled/installed the appropriate drivers from Toshiba Support numerous times, including after a clean boot.

    3. Uninstalled the hardware from Device Manager numerous times. An interesting point here is that the webcam does not appear in Device Manager under Imaging Devices, but is shown under Other Devices as USB 2.0 Camera, next to which is the dreaded yellow exclamation mark. Right clicking this and selecting Properties always shows that no driver is installed. I've run Driver Update and pointed it to the appropriate folder, but Windows always fails to find the driver.

    4. Uninstalled Skype, just in case it was causing a conflict.

    5. Run the software in compatibility mode.

    None of this has worked!! When I open the Camera app the following error message appears "Something went wrong. Make sure your camera is connected and not being used by another app". Skype cannot detect a webcam.

    Any help would be much appreciated.
      My ComputerSystem Spec

  2. BugMeister's Avatar
    Posts : 3,327
    64-bit Win10 Pro Insider Build 18317
       29 Aug 2015 #2

    - did you uninstall the USB camera as well?
      My ComputersSystem Spec

  3.    30 Aug 2015 #3

    Webcam not working after upgrade to Windows 10

    Yes I've done that several times in Device Manager, but it always reappears when I reboot of course, as the OS recognises it.

    Thank you for your reply.

      My ComputerSystem Spec

  4.   My ComputersSystem Spec

  5.    31 Aug 2015 #5

    Webcam not working after upgrade to Windows 10

    Thanks for doing the research, but I already use this Toshiba support site to download the (supposedly) correct drivers for the webcam. In fact I've tried the drivers for Windows 7. 8 and 8.1, but without success. I've also tried turning off Windows Defender and Firewall during installation, doing the whole thing as administrator and tried turning off, under Privacy, all apps that can access the camera, all to no avail.

      My ComputerSystem Spec

  6.    31 Aug 2015 #6

    FYI, I'm trying to get my older Logitech webcam & Skype working with Win 10 - no luck so far (worked fine with Win 8.1)
      My ComputerSystem Spec

  7.    31 Aug 2015 #7

    Webcam not working after upgrade to Windows 10

    I've had no problems with Skype, I assume you've installed the latest version? However the webcam remains dead

      My ComputerSystem Spec

  8.    10 Aug 2016 #8

    My Logitech webcam (software) stopped working when I updated to W10 Anniversary, with error message "Launcher_main.exe not working. . Worked ok in Skype. I rolled back to original build of W10 and all working fine now.
      My ComputerSystem Spec

  9.    12 Dec 2016 #9

    Hi, My logitech cam software stopped working when IU loaded the Anniversary update., althought the cam worked with skype. I rolled back to the original W10 build and the logitech software resumed working.

    rfruth said: View Post
    FYI, I'm trying to get my older Logitech webcam & Skype working with Win 10 - no luck so far (worked fine with Win 8.1)
      My ComputerSystem Spec


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