Webcam not working after upgrade to Windows 10


  1. Posts : 4
    Windows 10
       #1

    Webcam not working after upgrade to Windows 10


    WEBCAM NOT WORKING. I have a Toshiba DX730 All-in-One desktop PC running Windows 10. Since I upgraded to Windows 10 my integrated webcam has not worked. I have unsuccessfully tried the following:-

    1. Checked the BIOS to ensure the webcam is enabled - it is.

    2. Uninstalled/installed the appropriate drivers from Toshiba Support numerous times, including after a clean boot.

    3. Uninstalled the hardware from Device Manager numerous times. An interesting point here is that the webcam does not appear in Device Manager under Imaging Devices, but is shown under Other Devices as USB 2.0 Camera, next to which is the dreaded yellow exclamation mark. Right clicking this and selecting Properties always shows that no driver is installed. I've run Driver Update and pointed it to the appropriate folder, but Windows always fails to find the driver.

    4. Uninstalled Skype, just in case it was causing a conflict.

    5. Run the software in compatibility mode.

    None of this has worked!! When I open the Camera app the following error message appears "Something went wrong. Make sure your camera is connected and not being used by another app". Skype cannot detect a webcam.

    Any help would be much appreciated.
      My Computer


  2. Posts : 3,954
    64-bit Win10 Pro Insider Build 19569
       #2

    - did you uninstall the USB camera as well?
      My Computers


  3. Posts : 4
    Windows 10
    Thread Starter
       #3

    Webcam not working after upgrade to Windows 10


    Yes I've done that several times in Device Manager, but it always reappears when I reboot of course, as the OS recognises it.

    Thank you for your reply.

    Terry
      My Computer


  4. Posts : 3,954
    64-bit Win10 Pro Insider Build 19569
       #4
      My Computers


  5. Posts : 4
    Windows 10
    Thread Starter
       #5

    Webcam not working after upgrade to Windows 10


    Thanks for doing the research, but I already use this Toshiba support site to download the (supposedly) correct drivers for the webcam. In fact I've tried the drivers for Windows 7. 8 and 8.1, but without success. I've also tried turning off Windows Defender and Firewall during installation, doing the whole thing as administrator and tried turning off, under Privacy, all apps that can access the camera, all to no avail.

    Terry
      My Computer


  6. Posts : 123
    Win 10
       #6

    FYI, I'm trying to get my older Logitech webcam & Skype working with Win 10 - no luck so far (worked fine with Win 8.1)
      My Computer


  7. Posts : 4
    Windows 10
    Thread Starter
       #7

    Webcam not working after upgrade to Windows 10


    I've had no problems with Skype, I assume you've installed the latest version? However the webcam remains dead

    Terry
      My Computer


  8. Posts : 9
    Windows 10
       #8

    My Logitech webcam (software) stopped working when I updated to W10 Anniversary, with error message "Launcher_main.exe not working. . Worked ok in Skype. I rolled back to original build of W10 and all working fine now.
      My Computer


  9. Posts : 9
    Windows 10
       #9

    Hi, My logitech cam software stopped working when IU loaded the Anniversary update., althought the cam worked with skype. I rolled back to the original W10 build and the logitech software resumed working.



    rfruth said:
    FYI, I'm trying to get my older Logitech webcam & Skype working with Win 10 - no luck so far (worked fine with Win 8.1)
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 12:26.
Find Us




Windows 10 Forums