CD-ROM Missing & NVIDIA Audio Error

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  1. Posts : 67
    Windows 10 Home 64
       #1

    CD-ROM Missing & NVIDIA Audio Error


    I'm experiencing a few problems apparently. I noticed my CD-ROM is not showing in 'This PC'. I opened device manage and found an issue. As Windows 10 removed the hardware and device troubleshooter I ran msdt.exe -id DeviceDiagnostic in Cmd. It found a second issue as well but can not fix either one. The attached photos show much more. Ideas?

    CD-ROM Missing & NVIDIA Audio Error-2022-08-12_16-31-40.jpgCD-ROM Missing & NVIDIA Audio Error-2022-08-12_16-36-23.jpgCD-ROM Missing & NVIDIA Audio Error-2022-08-12_16-37-02.jpgCD-ROM Missing & NVIDIA Audio Error-2022-08-12_16-37-48.jpgCD-ROM Missing & NVIDIA Audio Error-2022-08-12_16-39-30.jpgCD-ROM Missing & NVIDIA Audio Error-2022-08-12_16-40-03.jpgCD-ROM Missing & NVIDIA Audio Error-2022-08-12_16-40-22.jpg
      My Computers


  2. Posts : 18,995
    Win 10 Home 10.0.19044.2075 (x64) [21H2]
       #2

    @ryevick


    It looks like you need to get the driver for the slim type optical drive from ACER and install it.
      My Computer


  3. Posts : 67
    Windows 10 Home 64
    Thread Starter
       #3

    Ghot said:
    @ryevick


    It looks like you need to get the driver for the slim type optical drive from ACER and install it.
    I can't seem to find the acer slimtype dvd a da8aesh driver . Everyone is saying to uninstall and let windows install it's driver.... which is useless.

    I haven't had to deal with driver issues in years!!! You kinda think we'd be at a place that basic hardware driver issues would have been resolved already.
      My Computers


  4. Posts : 18,995
    Win 10 Home 10.0.19044.2075 (x64) [21H2]
       #4

    ryevick said:
    I can't seem to find the acer slimtype dvd a da8aesh driver . Everyone is saying to uninstall and let windows install it's driver.... which is useless.

    I haven't had to deal with driver issues in years!!! You kinda think we'd be at a place that basic hardware driver issues would have been resolved already.



    Well, uninstalling the driver, and letting Windows find one... may actually work.
    Windows 10 and 11, are pretty good at finding drivers.


    If it doesn't work, you should still be able to find one at ACER.
    You might have to use the laptop's SNID number, which should be on the bottom of the laptop.
      My Computer


  5. Posts : 67
    Windows 10 Home 64
    Thread Starter
       #5

    Ghot said:
    Well, uninstalling the driver, and letting Windows find one... may actually work.
    Windows 10 and 11, are pretty good at finding drivers.


    If it doesn't work, you should still be able to find one at ACER.
    You might have to use the laptop's SNID number, which should be on the bottom of the laptop.
    Uninstalling it was the very first thing I tried. it's apparently just reinstalled wrong automatically.

    This is the Acer driver page for my laptop. No CD-ROM driver that I see.

    This is getting super annoying. I have a screensaver that won't turn on on my tower and now my laptop can't see the cd-rom. Basic stuff that I can't get fixed that I'll probably wind up doing a full OS install on both machines because of.
      My Computers


  6. Posts : 18,995
    Win 10 Home 10.0.19044.2075 (x64) [21H2]
       #6

    ryevick said:
    Uninstalling it was the very first thing I tried. it's apparently just reinstalled wrong automatically.

    This is the Acer driver page for my laptop. No CD-ROM driver that I see.

    This is getting super annoying. I have a screensaver that won't turn on on my tower and now my laptop can't see the cd-rom. Basic stuff that I can't get fixed that I'll probably wind up doing a full OS install on both machines because of.



    When you go to the ACER website, does it ask for your SNID number?


    Download Acer Support Drivers and Manuals
      My Computer


  7. Posts : 67
    Windows 10 Home 64
    Thread Starter
       #7

    Ghot said:
    When you go to the ACER website, does it ask for your SNID number?


    Download Acer Support Drivers and Manuals
    Yes it does but acer has apparently abandoned it in their search results. The link I posted is my laptop, I created that bookmark when I bought it. You're welcome to try my SNID.

    I wonder if this could be addressed either by deleting any registry entry for the cd-rom that I'm guessing is guiding windows to install the same thing it's been doing which isn't working. Let it start the install from scratch. I also have Hiren's BootCD PE which I've never used, not sure if it could help some how.

    62102361476
    CD-ROM Missing & NVIDIA Audio Error-20220812_225302-01.jpeg
      My Computers


  8. Posts : 18,995
    Win 10 Home 10.0.19044.2075 (x64) [21H2]
       #8

    ryevick said:
    Yes it does but acer has apparently abandoned it in their search results. The link I posted is my laptop, I created that bookmark when I bought it. You're welcome to try my SNID.

    I wonder if this could be addressed either by deleting any registry entry for the cd-rom that I'm guessing is guiding windows to install the same thing it's been doing which isn't working. Let it start the install from scratch. I also have Hiren's BootCD PE which I've never used, not sure if it could help some how.

    62102361476

    Yeah... I dunno. That SNID turns up nothing.

    As for the registry... I don't know how you would even go about finding those entries.
    I can't ever remember having to install a driver for an optical drive.

    I wonder if the optical drive itself might be.... going bad.
    I guess it could also be the... connections.
    Does it show up in Disk Management?


    @zbook





    I dunno if it would help in this case, but an In-Place Upgrade (repair install), fixes most Windows problems, but leaves your files and programs intact.



    Repair Install Windows 10 with an In-place Upgrade



    Here is the short version of the In-place upgrade tutorial...

    DISABLE non-Microsoft:
    a) antivirus software
    b) firewall software
    c) drive encryption software

    Make a full OS backup with a program like Macrium Reflect (free)
    Macrium Software | Macrium Reflect Free

    Go here and get the Media Creation Tool and save it to your desktop.
    https://www.microsoft.com/en-us/soft...load/windows10

    RUN the Media Creation Tool and use it to: Create an ISO image... save IT to your desktop.
    This will be the latest version of the ISO image.
    The ISO must be created in the same language as you are using in Windows, to be able to keep your Programs and Files.



    Right click the ISO image and choose: MOUNT
    Open File Explorer and you will see a new drive letter. It will "look" like a DVD optical drive.
    Double click the new drive letter to open it.
    Find setup.exe and double click it to start the in-place upgrade.

    Choose the Keep personal files and apps option.

    After it's all done... to UNmount the ISO image, right click the new drive letter and choose: EJECT.


    The ONLY thing you will lose is some of your personalizations. Your programs and data will be intact.
      My Computer


  9. Posts : 40,021
    windows 10 professional version 1607 build 14393.969 64 bit
       #9

    Open device manager > click view > click show hidden devices > manually expand all rows > look for any row displaying a yellow triangle with black exclamation mark or unknown device > post images or share links into this thread

    To see if Windows has drivers:

    How to easily find drivers for Unknown Devices in Windows | PCWorld

    How to Find Drivers for Unknown Devices in the Device Manager.
      My Computer


  10. Posts : 67
    Windows 10 Home 64
    Thread Starter
       #10

    zbook said:
    Open device manager > click view > click show hidden devices > manually expand all rows > look for any row displaying a yellow triangle with black exclamation mark or unknown device > post images or share links into this thread
    Those are displayed in the first post of the thread.
      My Computers


 

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