"We Couldn’t Find a Camera Compatible with Windows Hello"

Victek · 11 Aug 2022

I've been using Windows 10 face recognition, ie Windows Hello, for a long time without problems. Suddenly it stopped working and I discovered my security software was blocking access to the webcam. After I turned that protection off my apps, such as Zoom and Vivaldi, can access the camera again, however I can't get it reconnected to Windows Hello. When I go to Sign In Option in Settings it says that "Windows Hello Face" is currently unavailable. When I click on it it says it can't find a compatible camera. So far I've tried moving the camera to a different USB port, attempted to update the camera drivers (there are no driver updates available) and rebooted a few times, without success. Any suggestions for what to try next will be appreciated.

Currently running Windows 10.0.19043.1889

hsehestedt · 11 Aug 2022

I know that you said that you checked for driver updates, but check your update history to make sure that Windows didn't automatically install another driver around the time it stopped working. If it did, you might try rolling back to the previous driver.

I also had Windows Hello facial recognition fail on me once where I could not get it working again. I finally had to uninstall the driver completely and then reinstall it. That resolved the issue.