Windows 10: Sound Drivers Don't Function After Installing Windows 10

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  1. Posts : 10
    Windows 10 (Previously 8.1)
       27 Aug 2015 #1

    Sound Drivers Don't Function After Installing Windows 10


    Greetings,
    I've recently installed Windows 10 via Microsoft's "Media Creation Tool"[fig. 1] for 64-bit operating systems, selecting the second option to keep only personal files and not apps (thus I'm not able to revert the OS back to 8.1). However, after the instillation, I noticed the sound drivers—or something pertaining to the audio on the laptop stopped functioning.
    Even with headphones plugged in, and the obvious built-in speakers/microphone, a red 'x' apears next to the audio icon in the system tray[fig. 2]. When the cursor hovers over the icon, an info box displays the text "No speakers or headphones are plugged in".[fig. 3]

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    [Fig. 1] Verified Microsoft download of the Media Creation Tool.

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    [Fig. 2] What the system tray looks like.

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    [Fig. 3] The hovering text box.

    So, I tried viewing the available playback devices with disabled and disconnected audio devices shown.[Fig. 4] Nothing shows up but a device named "Digital Audio (HDMI)"[Fig. 5] And no recording devices show up at all.[Fig. 6]
    Next, I attempted to view the devices shown in the Device Manager. Under "Sound, video and game controllers" two items are shown: "High Definition Audio Device" and "IDT High Definition Audio CODEC".[Fig. 7]
    I've attempted to update and uninstall/reinstall both of these. Nothing has worked so far.
    After this, I've restarted the laptop about two times prior to reinstalling Realtek High Definition Audio Drivers.

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    [Fig. 4] Playback Devices.

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    [Fig. 5] What shows up in Playback.

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    [Fig. 6] What shows up in Recording.

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    [Fig. 7] Device Manager

    Nothing's worked, even restarting the computer alone.
    Please, I need some help.

    Thanks.
      My ComputerSystem Spec


  2. Posts : 10
    Windows 10 (Previously 8.1)
    Thread Starter
       27 Aug 2015 #2

    Please
      My ComputerSystem Spec


  3. Posts : 2,188
    Win10 Pro Build 16362
       27 Aug 2015 #3

    Don't despair, Apollo - help is at hand..

    - assuming you have Realtek sound onboard..
    you might try going to their site and downloading
    the Windows 10 driver they have recently posted there..

    Realtek
      My ComputersSystem Spec


  4. Posts : 10
    Windows 10 (Previously 8.1)
    Thread Starter
       27 Aug 2015 #4

    BugMeister said: View Post
    - assuming you have Realtek sound onboard..
    you might try going to their site and downloading
    the Windows 10 driver they have recently posted there..

    Realtek
    I've done this already... twice D;
      My ComputerSystem Spec


  5. Posts : 2,188
    Win10 Pro Build 16362
       27 Aug 2015 #5

    In which case they may have loaded with default settings..
    are you able to access the RealTek interface..?
      My ComputersSystem Spec


  6. Posts : 10
    Windows 10 (Previously 8.1)
    Thread Starter
       27 Aug 2015 #6

    BugMeister said: View Post
    In which case they may have loaded with default settings..
    are you able to access the RealTek interface..?
    How do I go about doing so?
      My ComputerSystem Spec


  7. Posts : 2,188
    Win10 Pro Build 16362
       27 Aug 2015 #7

    if the driver installed correctly, you should be able access the interface
    via a right-click on the sound icon (bottom right corner of the desktop)

    the RealTek speaker icon should appear as an option..
      My ComputersSystem Spec


  8. Posts : 10
    Windows 10 (Previously 8.1)
    Thread Starter
       27 Aug 2015 #8

    BugMeister said: View Post
    if the driver installed correctly, you should be able access the interface
    via a right-click on the sound icon (bottom right corner of the desktop)

    the RealTek speaker icon should appear as an option..
    As seen in [Fig. 4], that's all I see when I right-click the icon.
      My ComputerSystem Spec


  9. Posts : 2,188
    Win10 Pro Build 16362
       27 Aug 2015 #9

    hmm, can you supply full details of the Make and Model No. of your laptop
    - a quick review of its specs, might yield a clue..

    if you right-click in that box in playback devices,
    you should get an option to show disabled devices
      My ComputersSystem Spec


  10. Posts : 10
    Windows 10 (Previously 8.1)
    Thread Starter
       27 Aug 2015 #10

    Computer Type Laptop
    System Manufacturer/Model Number Toshiba
    OS Windows 10 (Previously 8.1)
    CPU Intel Core i5-4200U @ 1.60GHz
    Memory 8.00 GB
    Graphics Card Intel HD Graphics

    The screen is cracked slightly, but the computer works fine.
    Toshiba Satellite P55t-A5202 Laptop btw
      My ComputerSystem Spec


 
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