Specific keyboard keys stopped working after installing Win 10

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  1. Posts : 6
    Windows 10
       #1

    Specific keyboard keys stopped working after installing Win 10


    After installing windows 10 on my HP laptop PC, some keyboard keys have stopped working. The keys that don't work are: { 'escape' 'g' 'h' 'backspace' }. I am sure it is not a hardware problem because on occasion, all the keys that previously did not work, start working again. In fact, as I am typing this thread, my keys are working correctly. When they stop working, I try to uninstall or update the driver in device manager but that does not work. Keep in mind this started happening after installing Windows 10. I have not had this problem in Windows 8.1.
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  2. Posts : 1
    windows 10
       #2

    I-am-having-the-same-problem,the-spacebar-does-not-work.unless-i-press-fn-key..also-1,2-have-same-problem.Using-toshiba-laptop
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  3. Posts : 703
    Windows 10 Pro x64
       #3

    Have you two guys (or gals) installed your oem software for your laptop keyboards? With laptops, the software is often required in order to have functionality. I also recommend that when you visit your respective oem sites, it might be a good idea to see if they have Win10 drivers and software for everything (chipset, audio etc)

    And welcome to forum! :)
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  4. Posts : 6
    Windows 10
    Thread Starter
       #4

    Could you direct me to where I could find such software? My keyboard is still acting up, forcing me to use my onscreen keyboard. I am a programmer...I need my keyboard to work.
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  5. Posts : 9,792
    Mac OS Catalina
       #5

    There is no special software to install for keyboards. If the keyboard works fine with say a Linux Live DVD. It could be that Windows mapped it wrong. Windows is supposed to pick up on the keyboard during install, then give you a choice to change.

    Check keyboard mapping in the Control Panel, before anything. The only extra stuff the OEM software does, is add pop-ups when changing volume, let you use multimedia function keys if your keyboard has them.
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  6. Posts : 703
    Windows 10 Pro x64
       #6

    efountain said:
    Could you direct me to where I could find such software? My keyboard is still acting up, forcing me to use my onscreen keyboard. I am a programmer...I need my keyboard to work.
    You need to go to the hp website and search through the software and drivers for your model. You did not specify your model here

    bro67 said:
    There is no special software to install for keyboards.
    There can be for laptops. OEMs use it to increase functionality and allow quick access to settings. It does not mean that this is the cause of OPs difficulties, but it would be the first thing I would check.
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  7. Posts : 9,792
    Mac OS Catalina
       #7

    WhyMe as I stated before, 10 will pick up on the keyboard and load the proper drivers. Stuff like special media kes, you have to download if available on mfg. website. Majority of the manufacturers are only supporting up to Windows 7 & 8, because they were not ready for 10, when Microsoft released it.

    In turn, you now have a bunch of manufacturers scrambling to code the drivers and software to be compatible with 10. We went through this with XP & 7. Now we are dealing with it again in 10.
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  8. Posts : 703
    Windows 10 Pro x64
       #8

    bro67 said:
    WhyMe as I stated before, 10 will pick up on the keyboard and load the proper drivers...
    Sorry. That is not what you said.


    This is what you said
    bro67 said:
    ...Windows is supposed to pick up on the keyboard during install...
    So maybe Windows didn't use the correct settings.

    You also said
    bro67 said:
    ...It could be that Windows mapped it wrong...
    So maybe Windows mapped it incorrectly as a result of not 'picking up on the keyboard'


    I'm not disagreeing that some of the settings may be wrong. Possibly the registry may have incorrect values. But it is worth checking with the oem if this a known problem for which they have a fix. I have fixed loads of supposedly 'broken' laptops using this method.
      My Computer


  9. Posts : 9,792
    Mac OS Catalina
       #9

    I highly doubt that Windows incorrectly mapped the keyboard. Most likely the keyboard was already failing and Murphy's Law finally took effect.
      My Computer


  10. Posts : 6
    Windows 10
    Thread Starter
       #10

    Look, I will look into both of your answers. No need to argue. I will check back and let you what worked and what didn't. Worst comes to worst, my computer is still under warranty, I can always let HP figure it out.
      My Computer


 

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