Uninstall HP ENVY 5020 All-in-One Printer

Phill H S · 26 Jan 2022

Having immense difficulty in removing a HP ENVY 5020 All-in one printer from Windows 10.
Uninstalled, deleted device etc but still traces left.
Finally resorted to REGEDIT to delete all keys referencing “HP ENVY” but this was rejected for various keys referencing the Scanner part.
e.g. Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\PnpLockdownFiles\%System Root%/system32/HPScanTEDrv_EN5000_x64.dll

Also could not delete the various .DLL’s for the scanner.
NB. After this has been completed there will be no printer or scanner attached to Win 10.

Can anyone help?

I was wary of deleting multiple keys - is this safe?
(A): Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WcmSvc
CMPOL
Multi string
449d9c7d-28e9-4da2-bce9-8c62eb2f9191
Ethernet
1
0
53aa3e0d-8940-4875-be42-ac5f1bfb9f11
EE-RHA1K5
2
0
53aa3e0d-8940-4875-be42-ac5f1bfb9f11
HP-Setup<2E_ENVY 5000 series
2
0
53aa3e0d-8940-4875-be42-ac5f1bfb9f11
5GHz-EE-m6974y
2
0

(B):
Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\Appraiser\WuCache\CO21H2

acpi\hpic0003
pci\ven_8086&dev_5906&subsys_8544103c
swc\hpic0003_hpseu
pci\ven_8086&dev_9d2f
pci\ven_8086&dev_9d61
wsdprint\hpenvy_5000_seriesb91a
usb\vid_03f0&pid_0853&mi_02
usb\vid_03f0&pid_0853&mi_03
usb\vid_03f0&pid_0853&mi_00
acpi\hpic0003
acpi\hpic0003
uefi\res_{eea71a71-a7a9-4092-9ee5-f31da54f6163}
pci\ven_8086&dev_9d3a
pci\ven_8086&dev_9d23
acpi\int3400
swc\ven_10ec&aid_0001
swc\ven_10ec&sid_0001
swc\ven_10ec&hid_0005
usb\vid_0bda&pid_b00a
pci\ven_8086&dev_1911
pci\ven_8086&dev_9d4e
pci\ven_8086&dev_9d31
pci\ven_8086&dev_5904
pci\ven_8086&dev_1903
pci\ven_10ec&dev_8168&subsys_84b2103c&rev_15
swc\provider_intel_component_iclsclient
hdaudio\func_01&ven_10ec&dev_0236&subsys_103c865f
swc\3c4852d6-d47b-4f46-b05e-b5edc1aa440e
swc\ven_0a2e&aid_0001
hdaudio\func_01&ven_10ec&dev_0236&subsys_103c865f
pci\ven_10ec&dev_c821&subsys_831a103c
pci\ven_8086&dev_5906&subsys_8544103c
hid\ven_elan&dev_0703&col01
hid\*elan0703&col03
hid\ven_elan&dev_0703&col02
pci\ven_8086&dev_5906&subsys_8544103c
hdaudio\func_01&ven_10ec&dev_0236&subsys_103c865f
hdaudio\func_01&ven_10ec&dev_0236&subsys_103c865f
pci\ven_8086&dev_9d3a
uefi\res_{eea71a71-a7a9-4092-9ee5-f31da54f6163}
acpi\genuineintel_-_intel64_family_6_model_142
swc\provider_intel_component_xtu
acpi\hpic0003
swc\hpanalytics
pci\ven_8086&dev_282a&cc_0104
swc\vid8086&sw_rstshellextensions
swc\vid8086&sw_rsthsa
pci\ven_8086&dev_282a&cc_0104
swc\hpic0003
acpi\int3f0d
swc\5dceb103-dd64-403c-a17c-94fc5f917a9c
swc\hpanalytics
acpi\hpq6001
swc\hpic0003

Other keys REGEDIT refused to allow me to delete!

Computer\HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Enum\ROOT\SCANNER\0000
Refs to HP ENVY Scanner
Computer\HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Enum\SWD\PRINTENUM\WSD-91c31d8c-4ede-4cc4-bdf4-8b74f33123db
Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\ROOT\SCANNER\0000
Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\SWD\PRINTENUM\WSD-91c31d8c-4ede-4cc4-bdf4-8b74f33123db
Computer\HKEY_LOCAL_MACHINE\SYSTEM\DriverDatabase\DriverPackages\hpreststub.inf_amd64_abd6f2efe021ef 48
Computer\HKEY_LOCAL_MACHINE\SYSTEM\DriverDatabase\DriverPackages\hpreststub.inf_amd64_abd6f2efe021ef 48\Descriptors\USB\VID_03F0&PID_0853&mi_02
Computer\HKEY_LOCAL_MACHINE\SYSTEM\DriverDatabase\DriverPackages\hpwinusbstub.inf_amd64_34ecca9aef9e c9b5

garyb0125 · 26 Jan 2022

FWIW, I used the following steps to uninstall an HP Envy 5660 from several machines, always with success. I don't know if "any traces" are left, but I have no problem reinstalling or installing a different HP printer.

Remove previous HP Envy 5660 printer drivers by doing the following:
a. Turn off printer and uninstall any HP software under programs
b. Remove device HP Envy 5660 under Control Panel/Devices and Printers
c. Run “printui.exe /s” and under Drivers tab, remove any HP Envy 5660 drivers and packages
d. Reboot the PC
HTH

Phill H S · 26 Jan 2022

Thanks garyb0125 for quick reply:
I did all those steps, but it left literally hundreds of entries in the Registery. It is just the remaining few I cannot get rid of.
As to reinstalling: Since a Microsoft engineer connecting remotely gave up after over 2 hours trying to get the HP ENVY 5020 driver to be accepted and I have spent days on this, I would like to get rid of everything before trying to re-install again.
NB. "printui /s /t2" goes straight to the drivers tab.

Compumind · 26 Jan 2022

@Phill H S -

Welcome to Windows Ten Forums!

Please try this - worth a shot:

https://support.microsoft.com/en-us/...b-e9f927e1eb4d

Personally, I wouldn't have touched the Registry, unless there was a problem.
Always image (backup) your system first, in case you need to restore it.

If the above troubleshooter does not work -

Try removing the driver manually.

Press Windows + R and type devmgmt.msc and click on OK.Expand the categories and look for your printer.

Right click on it and select uninstall
Make sure to keep a check on the box which says, delete drivers.
Restart the PC and check.

Phill H S · 26 Jan 2022

Thanks Compumind: Tried all those as well and taken an image backup, however that does not allow recovery of just user files.
Plan B is to take another copy of all user files and re-install Win 10. "Start > Settings > Recovery > Reset This PC"
but given all the problems a bit nervous of trying that as not my PC. Also warned this takes 12+ hours even on fast cable B/Band.