Anyone with a Microsoft Bluetooth Mouse?

I have the Windows Mouse and Keyboard Center installed for my Microsoft Bluetooth mouse (this model). For some reason, every time when turning on my Microsoft BT mouse and it connects to my PC, a silent CLR20r3 error appears in my Windows logs/Reliability monitor. The mouse is connecting and working fine. I have deleted and paired the mouse again but the error keeps appearing every time I connect. The command sfc /scannow does not show any corruption.

Here's the silent crash log:

Bron
BTErgoMouseNotification
Overzicht
Werkt niet meer [means "has stopped working"]
Datum
‎31-‎12-‎2021 19:52
Status
Verzonden rapport
Beschrijving
Pad naar toepassing met fout: C:\Windows\System32\DriverStore\FileRepository\bluetoothmousethemenotificationdriver.inf_amd64_2e0b6 4a02f0c9539\BluetoothMouseThemeNotification.exe
Probleem met handtekening
Naam van probleemgebeurtenis: CLR20r3
Probleemhandtekening 01: BluetoothMouseThemeNotification
Probleemhandtekening 02: 14.4.137.0
Probleemhandtekening 03: 9d56f628
Probleemhandtekening 04: PresentationFramework
Probleemhandtekening 05: 4.8.4455.0
Probleemhandtekening 06: 6164f071
Probleemhandtekening 07: 7a68
Probleemhandtekening 08: 44
Probleemhandtekening 09: System.IO.IOException
Versie van besturingssysteem: 10.0.19044.2.0.0.256.48
Landinstelling-id: 1043
Aanvullende informatie 1: 1a0d
Aanvullende informatie 2: 1a0da256a1034d6f7d1cf0e1a393cb7b
Aanvullende informatie 3: 308a
Aanvullende informatie 4: 308aee4c571f19af9f629b0a0d3f3ba8
Extra informatie over het probleem
Bucket-id: 64f518e9b06b36a74777cce33f674861 (1691045461494286433)

I'm using Windows 10 Pro 21H2 and an internal Ubit WIE7625 Bluetooth 4.2/Wifi card.

Is anyone else seeing these error logs with a similar Microsoft bluetooth mouse?

james12121 said:

Look at the pointed out things in the image below.



These files must be downloaded (through drivers) and in the correct place. You can simply check by going to

Code:

C:\Windows\System32\DriverStore\FileRepository\bluetoothmousethemenotificationdriver.inf_amd64_2e0b6 4a02f0c9539\BluetoothMouseThemeNotification.exe

and seeing if they are there, working etc. Run these apps to see what happens.

The directory and .exe file are already there. When double-clicking the .exe file the cursor shows a loading icon and that's it (probably a background app). The logs show no error/crashes when doing this.

That error appears to be in the MS Mouse and Keyboard centre application, so the obvious first try is just to uninstall that.

.NET Framework also gets a mention, if an application requires a certain version the necessary is downloaded from MS.

I use the mice as in the image, all just use whatever is in Windows 10 for drivers. First is a very similar MS BT Mouse to yours.

The MS Mouse & Keyboard centre is not installed for either MS BT mice, or the Logitech BT mouse equivalent for the M535.

Bluetooth is just a standard part of the Qualcomm Atheros AR956x wireless network adapter.

They all work fine as regards functionality, which is why the MS & Logitech apps are not installed. I get no errors.

Attachment 356553

James said:

I see. I’ll continue looking at your problem but I’m not completely sure of the fix yet.

Thanks for your time. Do you happen to have the same or similar Microsoft BT mouse?

Helmut said:

That error appears to be in the MS Mouse and Keyboard centre application, so the obvious first try is just to uninstall that.
.NET Framework also gets a mention, if an application requires a certain version the necessary is downloaded from MS.
I use the mice as in the image, all just use whatever is in Windows 10 for drivers. First is a very similar MS BT Mouse to yours.
The MS Mouse & Keyboard centre is not installed for either MS BT mice, or the Logitech BT mouse equivalent for the M535.
Bluetooth is just a standard part of the Qualcomm Atheros AR956x wireless network adapter.
They all work fine as regards functionality, which is why the MS & Logitech apps are not installed. I get no errors.
Attachment 356553

.NET Framework is already updated, and I have already reinstalled the MS Mouse & Keyboard centre but no avail. This makes me very curious whether your mouse would also give the same errors if MS Mouse & Keyboard centre is installed in your case.

Berton said:

I have had this one in black for several years, most recently using on a Dell Inspiron 11 Notebook, haven't had any problems with it.
Surface Mobile Mouse https://www.microsoft.com/en-us/d/surface-mobile-mouse/8SJJQT4L40XX/LF11?OCID=AID2200073_SEM_cf2dff11d5c718a56bd29ecbe75dc34f:G:s&ef_id=cf2dff11d5c718a56bd29ecbe75dc34f :G:s&s_kwcid=AL!4249!10!79096216761881!4582695768670289&msclkid=cf2dff11d5c718a56bd29ecbe75dc34f&act ivetab=pivotverviewtab

I also have a Sculpt for use on a table/desk, bigger and heavier than the other.

Did you install the Microsoft Mouse & Keyboard Centre along with it when using that mouse?

Berton said:

Didn't need to as the Notebooks I'm using BT mice on have the feature as part of the Wireless/Wi-Fi adapter. I do have one HP Notebook without the BT part but have USB dongles to provide it.

Ah, that's probably the reason why those crashes in the logs didn't appear at your end. I need the software so I can also set the shortcut keys on my MS keyboard. Hence wondering whether this is a reproducible issue with the mouse.