Cannot set up printer

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  1. Posts : 1,680
    X
       #1

    Cannot set up printer


    From my desktop PC I use a remote printer attached to a laptop via USB. It worked for months, but not anymore.

    So on the desktop PC I removed that printer, intending to recreate it. But I cannot.

    From the Printers & scanners control panel, when I click on Add a printer or scanner it searches but cannot find the printer.

    So then when I click The printer that I want isn't listed I get this error:
    Windows cannot access the specified device, path, or file.
    You may not have the appropriate permissions to access the item.

    When I click on Print server properties I get that same error.

    In the Bluetooth & other devices section when I click on Send or receive files via Bluetooth I get that same error.

    In the Bluetooth & other devices section when I click on More Bluetooth options I get that same error.

    For all of these situations there must be some file/program that cannot be accessed, presumably because of permissions.

    Note that the title bar of the error popup says: C:\WINDOWS\system32\rundll32.exe
    So I guess that rundll32.exe is being given a file name (a dll file maybe ?) that it cannot access.
    But what file is that? How do I fix this?.

    .Also ... If I log in as Administrator, I do NOT get that error.
    And if I log in using my wife's account, I do NOT get that error.
    Does that help pinpoint the problem?

    Anyway ... logged in as either Admin or wife's account I can try to create the printer. But no luck.

    I tried \\xxx.xxx.xx.xxx\Canon MX470 (that's the IP and printer name). Windows cannot find it.

    I checked the laptop ... and this printer **is being shared** on a private network.
    (I checked: both the desktop and laptop are on the "private" network profile.)
      My Computer


  2. Posts : 21,421
    19044.1586 - 21H2 Pro x64
       #2

    Hello margrave55,

    See this thread Possible printer issue with KB5005565

    Others are having problems with shared printers since the September and October monthly Windows updates.
      My Computer


  3. Posts : 1,680
    X
    Thread Starter
       #3

    Thanks. My desktop is on 1809. I don't update it.

    But the laptop is probably at a newer revision. I'll take a look to see whether KB5005565 is present.
      My Computer


  4. Posts : 1,680
    X
    Thread Starter
       #4

    OK. The laptop has these KB's:
    KB4569745
    KB4561600
    KB4570334
    KB4584229
    KB4566782

    The desktop has these:
    KB4565632
    KB4470788
    KB4486153
    KB4493510
    KB4494174
    KB4499728
    KB4504369
    KB4509095
    KB4521862
    KB4523204
    KB4539571
    KB4549947
    KB4558997
    KB4561600
    KB4562562
    KB4561608

    But neither computer has KB5005565.
      My Computer


  5. Posts : 21,421
    19044.1586 - 21H2 Pro x64
       #5

    1809 KB numbers are different (October CU - you can search for September CU if you don't have October CU):
    Windows 10 updates KB5006670 & KB5006667 released
    Windows 10 version 1809 — KB5006672 (OS Build 17763.2237)
      My Computer


  6. Posts : 1,680
    X
    Thread Starter
       #6

    I don't have any of those, either:
    KB5006670
    KB5006667
    KB5006672
      My Computer


  7. Posts : 21,421
    19044.1586 - 21H2 Pro x64
       #7

    margrave55 said:
    I don't have any of those, either:
    KB5006670
    KB5006667
    KB5006672
    Well, it sure smells like the same shared printer problem. What month is the monthly KB month and KB number you have?
      My Computer


  8. Posts : 1,680
    X
    Thread Starter
       #8

    Earlier I reported the updates based on a script I found online.
    For some reason that failed to report lots of updates. I found many more updates in the control panel.
    Here are the ones from the desktop computer.
    Later I'll go to the laptop to get its list.

    DESKTOP COMPUTER
    KB4023057 11/23/2020 update for Windows 10 version 1809
    KB4558997 08/10/2020 security update for Windows
    KB4565632 08/10/2020 update for WindowsKB4565625 08/10/2020 update for Windows
    KB4561600 06/19/2020 security update for Adobe Flash Player for Windows 10 version 1809 for x64
    KB4494174 06/19/2020 update for Windows 10 version 1809 for x64
    KB4561608 06/19/2020 cumulative update for Windows 10 version 1809 for x64
    KB4556441 05/19/2020 cumulative update for .NET Framework 3.5, 4.7.2, and 4.8 for Windows 10 version 1809 for x64
    KB4551853 05/19/2020 cumulative update for Windows 10 version 1809 for x64
    KB4549949 04/25/2020 cumulative update for Windows 10 version 1809 for x64
    KB4538156 03/26/2020 cumulative update for .NET Framework 3.5, 4.7.2, and 4.8 for Windows 10 version 1809 for x64
    KB4538461 03/26/2020 cumulative update Windows 10 version 1809 for x64
    KB4023057 02/24/2020 update for Windows 10 version 1809 for x64
    KB4537759 06/19/2020 security update for Adobe Flash Player for Windows 10 version 1809 for x64
    KB4538122 02/16/2020 cumulative update for .NET Framework 3.5, 4.7.2, and 4.8 for Windows 10 version 1809 for x64
    KB4532691 02/16/2020 cumulative update Windows 10 version 1809 for x64
    KB4535101 01/22/2020 cumulative update for .NET Framework 3.5, 4.7.2, and 4.8 for Windows 10 version 1809 for x64
    KB4534273 01/22/2020 cumulative update Windows 10 version 1809 for x64
    KB4533094 12/30/2019 cumulative update for .NET Framework 3.5, 4.7.2, and 4.8 for Windows 10 version 1809 for x64
    KB4530715 12/30/2019 cumulative update Windows 10 version 1809 for x64
    KB4523205 11/13/2019 cumulative update Windows 10 version 1809 for x64
    KB4520405 11/11/2019 cumulative update for .NET Framework 3.5, 4.7.2, and 4.8 for Windows 10 version 1809 for x64
    KB4524099 11/11/2019 cumulative update for .NET Framework 3.5, 4.7.2, and 4.8 for Windows 10 version 1809 for x64
    KB4520405 11/10/2019 cumulative update for .NET Framework 3.5, 4.7.2, and 4.8 for Windows 10 version 1809 for x64
    KB4524099 11/10/2019 cumulative update for .NET Framework 3.5, 4.7.2, and 4.8 for Windows 10 version 1809 for x64
    KB4516115 11/10/2019 security update for Adobe Flash Player for Windows 10 version 1809 for x64
    KB4519338 11/10/2019 cumulative update Windows 10 version 1809 for x64
    KB4486153 11/10/2019 Microsoft .NET framework 4.8 for Windows 10 version 1809 for x64
    KB4507419 07/22/2019 cumulative update for .NET Framework 3.5, 4.7.2, and 4.8 for Windows 10 version 1809 for x64
    KB4465065 07/22/2019 update Windows 10 version 1809 for x64
    KB4507469 07/22/2019 cumulative update Windows 10 version 1809 for x64
    KB4503327 06/12/2019 cumulative update Windows 10 version 1809 for x64
    KB4503308 06/11/2019 security update for Adobe Flash Player for Windows 10 version 1809 for x64
    KB4494441 05/21/2019 cumulative update Windows 10 version 1809 for x64
      My Computer


  9. Posts : 21,421
    19044.1586 - 21H2 Pro x64
       #9

    I don't see anything from 2021 ........ What do you see if you got to Windows Update history as the latest monthly CU installed? Nothing for 2021?
      My Computer


  10. Posts : 1,680
    X
    Thread Starter
       #10

    I disabled updates quite some time ago. That's why I have none of the update-related problems that other people have.

    But I still have to get to that laptop and look at its update history.
    It too has updates disabled. But it did get updates beyond what the desktop got.
    I'll get back with a list of its updates as soon as I'm able.
      My Computer


 

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